FSM Mobile (Update 31) doesn´t show attachments

​@BSiemund 

Check if you can select the attachment records from the mobile DB.

Then you can determine if the attachments are not synced at all or if it is “just” a UI issue.

If you cannot find them on the DB, check the sync rule.

Cheers!

Hi ​@Shneor Cheshin,

the DB records are on the mobile DB for table ATTACHMENT and TASK_ATTACHMENT.

Best Regards

​@BSiemund 

Check if you have any filtration logic on the screen. Can be on the screen configuration or a client script.

If you checked all and you can still not see the records, I would recommend opening a support call.

Cheers!

​@Shneor Cheshin 

There is no filtration logic via client scripts on the screen.
And we´ve already opened a support case but the support said as this behavoiur is not in the base design it´s not a support case. We should open a consultancy request to get this analysed.

Best Regards

​@BSiemund 

Sorry. This is the best I can do via the community.

You might want to check that the metadata has not changed or is not configured correctly.

Cheers!

​@Shneor Cheshin 

Metadata seems also right.

Thanks for you input.

Best Regards

Hi all,
we have an update on this problem.
If we enter the screen via the jump-to menu it works as expected.
If we open the screen via the button in task overview, i doesn’t work.

Anybody any idea?

Thanks
Benjamin

​@BSiemund 

What do you mean by 

If we open the screen via the button in task overview, i doesn’t work.

What button? Is there any script attached to this button?

Cheers!

Hi ​@Shneor Cheshin,

it´s the attachment-sign button as you as you can see in the attached screenshot.
If we use this button we can´t see the attachments.
But via the jump-to menu the attachments are visible.

Thanks
Benjamin