Solved

11529 Topics

AzelleSidekick (Employee)

asked in Products (Manufacturing, Products, Engineering)

Hi guys, one of our customers has asked a question which I hope you can help with. The customer is is running Apps9, Update 1 but their MWO version is currently UPD9 PS2, HF1. The question is: Android have recently released their new OS and we have found some issues with compatibility with our current version. I understand that at present IFS only support MWO 9 up to Android Version 8. I just wanted to confirm the status with regard to support and how we can resolve this issue. It is likely that going forward any new devices that we receive will be pre-configured with Android V10. Any help would be gratefully received.

3022

5 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Mobile logs stopped working

Mobile login is suddenly stopped working and getting A116: Invalid User Name/Password pair. Please try again. Any idea why?.

3762

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

No view of Active or Historical Work Orders in Customer 360 View

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical

1931

5 years ago

Kalhari DissanayakeHero (Customer)

asked in Finance (Financials)

Supplier Payment Rollback - Partial Payment

Booking Control Supplier Partial Rollback: In the case of "Supplier Payment Rollback - Partial Payment", we already have the problem in IFS7.5 that the lump-sum partial payment is not posted back to the supplier, but to the company ID. The fault is the booking control PP9, because this is not can be set equal (according to supplier group) posting control IP1. Please advise on how this can be corrected.

11072

5 years ago

Sugandi NadeeshikaHero (Partner)

asked in Finance (Financials)

Unable to create an invoice which includes tax code with tax type set as ‘calculated tax’ and deductible % is different from 100%

We are unable to create an invoice which includes tax code with tax type set as ‘calculated tax’ and deductible % is different from 100%. Once the invoice is created, it was observed that posting information aren’t balanced. The invoice is in ‘preliminary’ status and it isn’t possible to add somewhere any amount to balance the invoice. When trying to perform the functionality, RMB > Post Invoice, the invoice status would update to PrelPosted. However, we couldn’t finally post the invoice as there is no way to balance the invoice.

9072

5 years ago

Rasangi TilakaratneHero (Employee)

asked in Finance (Financials)

Tax Code can be deleted although the code is defined in Posting Control Details

Tax Code can be deleted from Tax Codes window, although the same Tax Code is added/defined in Posting Control Details. Please explain the functionality behind this, since as per my understanding it should not be possible to delete the Tax Code if used somewhere in the application?

3202

5 years ago

BandulaHero (Employee)

asked in Products (Manufacturing, Products, Engineering)

Aurena Custom Page Editor (Page Designer)

Is there a single screen to see all existing configurations ? Also can we export/import configurations from one environment to another ?

9152

5 years ago

Tharindu RasnakawewaHero (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM environment Setup

It is noted that all the FSM customers has their environments in cloud , is limited to set up only 3 environments. 01) Is there any specific reason for that? 02) Is this same for the customers who has their environments hosted on premises ?

3352

5 years ago

Kalhari DissanayakeHero (Customer)

asked in Finance (Financials)

Posting proposal authorizer summary

Posting proposal authorizer summary contains two lines for the same authorizer when authorizer routing rules/assigning rules are involved. Is there any specific reason?

5671

5 years ago

PARILKDo Gooder (Former Employee)

asked in Products (Manufacturing, Products, Engineering)

Pick By Choice

Pick by Choice is a functionality introduced in App10, there we have the option to select the scope of the choice we should be given when making the choice. My question is when I allow this functionality to be used on stock for which the pick list has been created and printed how does it work when a change is made to the existing picking plan of that stock since the previous pick list has been already printed.

6551

5 years ago

Yushan RandikaDo Gooder (Former Employee)

asked in IFS Maintenix

What are the permissions needed for "Start historic Work package" button?

A new button called "start Historic Work Package" was available in Maintenix 8.2 SP5. Users can use this button to record the start of a work package that occurred in the past. The user's role has been assigned the permission ACTION_START_HISTORIC_CHECK, but the button is not visible on the start work package page for the latest version. Only "Start work package" and" Start Work Package and Enter Usage" buttons are visible. Are there more permissions that need assigning to the role to be able to see the "Start Historic Work Package" button?

4471

5 years ago

Kavindu GayashanDo Gooder (Employee)

asked in IFS Maintenix

Need to add some buttons to the ToDo List

I am wondering if there is a way to add following pages as buttons to our Homepage- ToDo List: Database Rule Search Task Search Task Definition Search Fault Search Location Search Our To Do menu is brutally long so this would be a timesaver.

5841

5 years ago

Yasanthi GunawardenaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Why Media Items are not showing in Historical WO Screen?

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

3062

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Please explain the usage of system parameter SHOW_HANDOVER_WO.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

1261

5 years ago

Yasanthi GunawardenaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Why we are unable to update WO Inspection Notes field?

In APP9 version unable to update work order Inspection Notes field.

1571

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Elimination at (%) functionality

How does the Elimination at (%) works in PM actions?

2441

5 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to check What TAS version is compatible with Mobile Work Order Version?

How to check What TAS version is compatible with IFS Mobile work order Version?

3622

5 years ago

Sachin VithanageHero (Former Employee)

asked in Finance (Financials)

Functional Change in PO matching

From Apps 9 onwards , outstanding Purchase orders will not auto populate in the Post from Purchase Order/ Manual supplier invoice window, when we have not entered a ‘PO Ref’ . What is the reason behind this functional change?

2241

5 years ago

Dharshika AmaradasaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

4214

5 years ago

AddRangaFHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to load more rows in PSO Log-tool?

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

1181

5 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to change log on user in APP9 mWO Android App, and login again with another user?

Is there any possibility to change log on user in APP9 mWO Android App, and login again with another user?

1301

5 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Restrict screens in different in different sites

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

1181

5 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Custom defined schedules' for mwo 'Synchronization Rules copying from previous version.

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

4361

5 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

931

5 years ago

Chandima AthukoralaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1141

5 years ago

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