Solved

11691 Topics

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO.This has been a issue since day 1 of FSM and PSO implementation in TDC. Normally it takes around 3-4 min to reflect in PSO but after 2,3 days it is getting very slow (it is taking 15-20 min) that users are unable to work on and completely stand still condition coming for them and at the same time we are experiencing slowness in FSM also, then if we are restarting the gateway services and after that it is becoming normal again (it is taking 3-4 min) and FSM also becoming normal. So the story is that in general it is normal slow (3-4 min) but after 2, 3 days it is becoming abnormally slow (15-20 min). There is something happening in PSO services, which is giving this slowness and after the restart it is becoming normal again. We have priority 2 Incident running for this issue and as a workaround we have planned to restart the gateway service in every alternate day to improve the performance

3344

4 years ago

KAAGSESidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Increment at sickleave

Hi, I have a customer who uses Increment Schedules for night work. When an employee work night they are entitled to a fixed increment. When the employee is sick, they also have the right to this fixed increment, except the first sick day. Are there any way to set this up in Time Management? BR Karro

2666

4 years ago

JANDUSDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can we create custom objects- custom fields etc like IFS Applications?

I am new to FSM, can we create custom objects( custom fields etc ) in FSM?

5152

4 years ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

if Quota functionality is available in IFS FSM?

1152

4 years ago

SORBJAHAUSidekick (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

Rolling info in IFS

We heard that it’s possible to notify our users with rolling text inside of IFS. Does anyone knows how this is enabled and can be used? I think the rolling text will be visible in the address field in Enterprise Explorer. (is this possible in Aurena as well?) Wants to notify users with info about upcoming updates, important actions, etc.

7785

4 years ago

baris.haliciHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to add Lobby Element Icon?

Hi, How to add Lobby Element Icon as pictured? The example I want it to be

8092

4 years ago

RutJWhalenSuperhero (Partner)

asked in Products (Manufacturing, Products, Engineering)

MWO Touch Apps invalid URL

Downloaded Touch Apps MWO Maintenance 10 onto Android machine. Added the Redirect URL ifs-app.com.ifsworld.mwo10://app in IFS Middleware Server Admin Console But still receive the following error: Somethin went wrong! Reference: IDP-5RGrwta2bKzm Code: IDP_PROTOCOL_FLAW Message: Request failed to fulfil protocol requirements Information: Invalid redirect URL

7626

4 years ago

imharshit003

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to hide/unhide the screen from Navigator in IFS Aurena

Dear All, Does somebody know how to hide/unhide the screen from Navigator in IFS Aurena. Thanks in advance! BR, HA

4545

4 years ago

dmanueleHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Track User Activity

I am interested in tracking user activity in my IFS8/Oracle 12c system. The type of information I am interested in is: When was a module or transaction last used? Which users are using which modules or executing which programs? What are the most frequently used modules or transactions? What modules have the highest CPU usage? When I query gv$session I can see the current users and what they are executing, but I am looking for historic data. I know this information might be available from Oracle OEM, but due to separation of duties, I do not have access to this tool.

14832

4 years ago

Marcelle NGDo Gooder (Customer)

asked in HCM (Human Capital Management, Payroll)

Time card day authorizing error

Dear all, I have the following error when authorizing a time dard day “ Unproceed days may not be authorized” status of the card is Open User has made 1 normal clock in and out and 1 pending clocking on that day Thank for your feedback. Regards

5896

4 years ago

RutJWhalenSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Print Agent log file

Query regarding the Print Agent log files. Does this file get archived and cleared down? What would you recommend?

4912

4 years ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How does an adjustment_reasn gets entered into the records on part_tranlog?

I know that you can add a new adjustmnt_reasn in Code Tables, but how does an adjustment_reasn get entered into the records on part_tranlog, is it only when a stock count is posted?

1822

4 years ago

jquinteiroDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error Exporting Quick Report to Excel

Hi, I have some quick reports created in IFS 10, and suddenly, one of them stopped exporting data to excel. Inside IFS, I can see the values I am querying, but in excel I get the “No data found!” message on the first cell. Does anyone know what might be causing this sudden error and how to get around it?

134716

4 years ago

Tobias.SandbergDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS EE Extension install

Hi, I’m trying to figure out how to install IFS EE Extension for all users via ConfigMgr. From my testing I can’t get it to work then doing it in SYSTEM context. Has anyone found a solution for this? When I do it manually (starting the ifseeextensioninstall.msi) with a user account that have admin rights on a machine, it works correctly. But there must be a solution where the user doesn't need to be local admin, right? Best regards/ Tobias Sandberg

9112

4 years ago

tmurphyDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BA Reports for End Users are Blank

We have recently begun developing reports in BA. We have published several for our end users to run on demand, but when the reports open in Excel they are blank. This only happened for the end users without the BA Excel Add-in installed. No errors are received, they just get a blank excel spreadsheet. It was my understanding that the end users would only require the Execution Server and obviously be granted access through their permission sets to see the reports. Is there another piece to this that we’re missing that would cause everything generated for end users to be blank?

8179

4 years ago

Mark.FeldpauschSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

How to Determine Aurena Permissions

How do I determine which Projections I need to grant in order to give permission to do a function in Aurena? For example, if I want to grant the “Report Time” function, how do I find the projections to grant?

6382

4 years ago

dsjSuperhero (Partner)

asked in HCM (Human Capital Management, Payroll)

Personal Data management - Personal File

Hi All, We are proposing GDPR functionality for a customer in APPS10 UPD 6 and noted that First Name and Last name in the Personal File is not included in meta data (Personal_Data_Man_Det) Is this due to a bug or is this something configurable? Cheers! Damith

4174

4 years ago

JohannesWittwerHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom RMB when source value is not a source column

Hello, Our users request a custom RMB from “register arrivals” to the related demand source of type “Shop order” (use case outside operations) in IFS 10 Update 6. This was already implemented in IFS 8 SP1. Due to changes in the view, required source columns are only referenced from the client, but don’t exist in view. in Form Register Arrivals, the relevant data is displayed. column Demand Order Ref1 is not a field in the view. it is a referenced value (...api.get...) Custom Menu definition requires a source column in the source view - which does not exist other approach could be: Idea 1: source Key Name could allow to use a bind variable of the column name of the form like: :tbwRegisterArrivals.colsDemandOrderRef1 Idea 2: source Key Name could allow to use a get-function of the format like: &AO.Receipt_Info_Manager_API.Get_Demand_Order_Ref1(SOURCE_REF1,SOURCE_REF2,SOURCE_REF3,SOURCE_REF4,SOURCE_REF_TYPE_DB) There is the same problem when defining a condition for Custom RMB. I

6953

4 years ago

MariaDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom menu condition

I have created custom menus in several screens, and they are working. But for one custom menu I want it to display only there is a value in a specific field. Therefore, I used conditions. But seems the custom menu is not accepting the condition. I have tried most of the conditions in below site. https://docs.oracle.com/cd/B19306_01/server.102/b14200/sql_elements005.htm Ex: MINIMUM_QTY IS NOT NULL MINIMUM_QTY <> NULL MINIMUM_QTY != NULL MINIMUM_QTY = “” MINIMUM_QTY = ‘’ The custom menu when no value The custom menu with value If you have faced similar, please share your findings.

8742

4 years ago

RutJWhalenSuperhero (Partner)

asked in Products (Manufacturing, Products, Engineering)

Query regarding Quick Report (Crystal Report) and parameter

I have a Quick Report (Crystal Report) that has the parameter WO_NO (work order number). The report works fine. Created a custom menu on the work order header and in the custom menu set the Quick Report Parameter as: Source Key Name = WO_NO Dest Key Name = WO_NO This again works fine but the user has to press enter when the parameter screen displays the Work Order No. Can this be set to AUTO accept the value being passed?

4802

4 years ago

Helen SmithDo Gooder (Customer)

asked in HCM (Human Capital Management, Payroll)

Document Management - Access

Hi, we have an issue where we want to use document attachments for expenses. The users who will need to be able to view the attachment is the employee the expense sheet has been created for, the employees manager and an administration team. Generally the employee is inputting the attachment so will automatically get permission to see the document, adding an administrative team is easy but how can I get the employees line manager to view the document without opening the document up to multiple other users?ThanksHelen

15456

4 years ago

TiePriteKDo Gooder (Partner)

asked in Assets (Asset Management)

RMB access to user

Hi, user is requesting access to RMB option on PO screen. Can you please guide me how to give access thorugh permission set

9833

4 years ago

RutJWhalenSuperhero (Partner)

asked in Products (Manufacturing, Products, Engineering)

emergency license for testing database

I know you can request an emergency license (last 3 days) from IFS using the link provided. This generates a license key. How do I apply this? Normally, we receive an xml and click apply then select the xml to license the software. Thanking you in advance for your help.

7241

4 years ago

SaraCrankSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS 10 Shortcuts/Columns Disappearing

Has anyone experienced an issue where a user adds a shortcut to their navigator, save their profile and then upon their next login it disappears? I also have had users report that they’ll add a column to a table view of a screen, save their profile and that also disappears upon their next login.

14817

4 years ago

TiisetsoMoilaDo Gooder (Customer)

asked in Assets (Asset Management)

Maintenance Module: Generate Picklist to WOrder

Hi Everyone, Once material has been loaded to a Preventative Maintenance Plan and it is viewable in a Single Page Report, how does one generate a picklist to issue material to a Works Order?

2031

4 years ago

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