Solved

11710 Topics

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Not able to view some OOTB reports in FSM 6.7

Hi,We’ve installed FSM 5.7 and 6.7 on the same server. We’ve noticed that the report viewer is used to display reports in the 5.7 version. In the 6.7 version, some of the reports are getting errors when we try to print them, and no reports are linked to the report viewer. Do you know how to setup the reports in 6.7 to use the FSM report viewer? Example when trying to print the standard OOTB (out of the box) “Pick List” report:We get no errors in the 5.7 versionBut in the version 6.7 it tries to open the “yourreporterserver” web page.The app params between 5.7 and 6.7 are the same.CLIENT_REPORTS_PATH = http://macroifs.macrointegrations.com/MacroFSM/ClientReports/CustomReports;http://macroifs.macrointegrations.com/MacroFSM/ClientReports/BaselineReportsENABLE_CLIENT_REPORTS = YREPORT_ROW_COUNT_THRESHOLD = 1000REPORT_SERVER_URI_CRYSTAL = http://YourCrystalReportServer/CrystalViewer.aspx?%2fcrystalReportsPath=path to crystal report file\REPORT_SERVER_URI_SSRS = http://YourReportServer/YourR

782

3 years ago

hhy38Superhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

About Customer Order History Api

I am trying to add a history record via events to customer orders when a variable area changes. But the date which I send as a sysdate is inserting wrong. I tried to format the date but it did not work. What is the correct format? Wrong Date

22811

3 years ago

WiktorSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Team Calendar populate button not active

Hello all We’re trying to implement Team Calendar, first set up the Team Calendar Setup. But when trying to show up Team Calendar, Populate button is disabled (greyed-out) What can be the reason? Thank you, Wiktor

3135

3 years ago

bhaktiutamaSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

MRP with Schedule Smoothing/Leveling/Heijunka

Is there any way in IFS 10 to make MRP result as Production Smoothing (Heijunka) ? The purpose is smoothing of production quantities or supplier schedule per material within a leveling period. I see this feature is available at SAP. https://help.sap.com/viewer/d9bb3b5ddc0945d491068fad15060d5c/2019.1/en-US/a82b32e5d4ba494ab00d708911cce130.html thanks

7418

3 years ago

HoiMicheWDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Override Default in Document Class Management

I have copied the document default values that come out of the box to into the Document Class Management. There are several columns that I am unable to check on the override default check box. Specifically I was trying to override the Document Class so I can add a default document class to each document class that I was creating. Does anyone know why I cannot select the override?

1715

3 years ago

bhraauSidekick (Employee)

asked in Finance (Financials)

Enable Parallel Currency on an existing company

Hello All, I have had a request to enable Parallel Currency on an existing company in Apps9 that only has basic GL data and externally uploaded AP and AR invoices. Has anyone looked into how technical this would be to do if it is a small dataset?

2302

3 years ago

mess1153Do Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Intersite Interneral Customer/Supplier

Hello,I’m looking into setting up the Intersite automation and have a question. You need to set an Internal Customer and Internal Supplier in the sites. I want to use an existing customer/supplier to do this as we already have that set up, it’s just manual. I can only find an option to “Create Internal Customer/Supplier” in the site, I can’t choose an existing one. Is it possible for me to do this?Thanks,Mike

159817

3 years ago

dabeleDo Gooder (Customer)

asked in HCM (Human Capital Management, Payroll)

Configuring Incident Distribution

I am configuring the incident distribution list, however I seem to missing a piece of the puzzle. I have the basic data configured, the distribution list is populating on the incident after it is confirmed / acknowledged… However the state of the distribution list item is “To be alerted” even though the notification type is automatic. I believe that where I am missing the mark is when configuring the event conditions. My expectation is: when the conditions of the distribution list configuration have been meet, the corresponding distribution list will be populated on the incident. Because the notification type is automatic, the email will be generated by the system per the configuration of the event action.Am I going in the right direction?

1521

3 years ago

RutJWhalenSuperhero (Partner)

asked in Products (Manufacturing, Products, Engineering)

Incident Distribution List Email Query

We would like to test Incident Distribution List Emailing. We have created the Incident Distribution List and setup the Distribution List Configuration conditions. So, when an new Incident is created and the status changes to confirmed then the person in the relevant email distribution list associated to the configuration should be emailed. When I checked the Release Email Notifications information I can see that the activity is used to send email notifications manually. Note that the status of the notification setting will automatically change to Completed when notifications are manually executed. In the pre-requisites it has the following: In order to send automatic notifications to persons on the distribution list, the relevant event should be enabled in the Event Actions window by the application owner. If different notifications are required to be sent according to the type of actions performed for an incident report, specific values should be added in the Condition for perf

3954

3 years ago

imharshit003

asked in Insights (Business Reporter and Analysis Models, EOI)

How can we see the detail of background job in Aurena?

Dear All,I can see the background jobs screen in Aurena but if I want to see the detail of a job by selecting it, I am not getting that option. Check attached screenshot. I want to know how can I go to the show details of the job in Aurena. Thanks in advance! BR,HA

51711

3 years ago

RpauleySidekick

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Distribution Order Coordinator Field In Shipment Data

Good AfternoonI am trying to pull in the DO Coordinator Field into my Shipment Data Set, i was able to pull in the DO State but the Coordinator Field is fighting me. any help would be greatly appreciated. Below is screen shots and my current attempt to get the Coordinator Field&AO.Distribution_Order_API.Get_ DIST_ORDER_COORDINATOR (DIST_ORDER_COORDINATOR)

10811

3 years ago

AdarshSidekick

asked in Service (Touch Apps, MWO, MRO)

why are creating information card?

Dear All, Why are using information card in Framework. Its like Custom logic unit?. someone explain us.

5172

3 years ago

RutJWhalenSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Creating Lobby Link to the Business Reporter Reports

I have created by Link Element and can create a link to open the Order Report dialogue boxusing: ifsrep:ORDER_REPORT_DIALOG However, I would like to pass the report type and name. I have trying running with debug but this doesn’t help.I would like it to run the following report: Does anybody know what the correct syntax, to use? This will display the search for the report: ifswin:Ifs.Application.InfoServices.ExploreReports?clientsearch=AAEAAAD%2F%2F%2F%2F%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

2241

3 years ago

ALHAGMOHero (Customer)

asked in Assets (Asset Management)

Best practices in EDM/DMS Project document structures

Hi guys,we are providing hoists and business maintenance units for construction and incustry business with many complex projects. My colleagues have asked me, how to resolve the requiment of attaching up to 1000 files to one single project:keep overview support a certain structure find requested file(s).Thank you for any input.Regards Martina

2211

3 years ago

ChanikanDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Modify/Disable "Confirmation of Customer Order email"

Hi,We are working on modify the email of Confirmation of Customer report.We would like to modify the title of the email, also the body inside the email.We realized that this email will be sent automatically by the system when we check "Send E-mail To” but we could not find the way to change or customize this mail.In addition, we have created the event action "PDF_REPORT_CREATED” for supporting above problem, this event work well but unfortunately the system sends 2 emails (both automatically email and event action email) which is kind of inefficient.Does anyone know how to modify the Confirmation of Customer in the system directly or how can we disable the automatically email from system and use only event action email?Thank you in advance.

5163

3 years ago

alicedc91Sidekick (Customer)

asked in Upgrades & Updates

mailto link in Aurena lobby element

Hi All,I am converting lobbies from IEE to Aurena and noticed that the mailto links don’t work in the ‘Web Access URL Address’. Anyone knows how I need to change the old link to make it work in Aurena?Any help would be much appreciated. Thanks!Alice

2652

3 years ago

NigelSandersonDo Gooder (Customer)

asked in Finance (Financials)

Sub contractor Reverse VAT on invoices

Apps 7.5.New construction sub contractors VAT handling rules are coming in soon and we have to handle the transactions and HMRC reporting.The new rules mean the sub contractor invoices without any VAT and we have to add on the VAT to the invoice and report it to HMRC. We don’t want to pay the sub contractor the cash amount of VAT.We can setup new VAT codes etc but this would pay the VAT amount to the sub contractor. I am thinking of setting up a new Tax code with type Tax Withholding with tax received and tax withholding as Payment, will this work? Which Posting controls will need to be changed? Any advice would be much appreciated.

2552

3 years ago

MatthewSidekick (Customer)

asked in Finance (Financials)

year / period

Hi, Has anyone experience of converting an accounting year / period to a calendar date. We have a number of lobby tiles that we are creating. I’ve looked for an API call - but not look.Thanks in advance a always, Matt

1943

3 years ago

ALHAGMOHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can I change password for IFSCONNECT user and get the encrypted password in Apps 10?

Hi,we are working on an integration with IFS FSM and IFS APPS10. We want to use user IFSCONNECT and need the password in our test environment as clear text and encrypted.First of all we don’t know the password and would like to reset it.On DB level we know how to manage.In version 8, there was an option in installer.cmd to change passwords for all system users, but in version 10 there is change password only for 2 system users available, ifsprint and ifssys.Who can help us with these 2 questions?Thank you for your feedback!Regards Martina

3887

3 years ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

OIDC Azure AD Documentation

The documentation for OIDC is different in FSM6u8 than FSM6u5there is a reference to a "Add a platform button" not mentioned in FSM6u5 doc.In the FSM6u5 documentation it says in the Redirect URI field, select Public client (mobile & desktop) and enter http://localhost/fsmoidc/.We are not seeing where we can select "Public client".Customer also did a cut/paste and accidentally added the period. Suggest we remove them from the document where it is listed as a URI. ADD THE NATIVE APP REGISTRATION For step 4, we do not see how we can "Add the next" - It appears that it is asking the URI to be http or https . The documentation says to use com.metrix.metrixmobile://fsmoidc Please advise if this step in particular needs to be updated in the documentation? or If the FSM6u8 OIDC doc application is applicable to an FSM6u5 installation?

1193

3 years ago

AngeloPavDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Text Block formatting when being sent as part of Notification message.

Hi there,FSM6uxWe often fire a notification using the TEXT_LINE_CODE as the trigger to an event that is picked up fires the notification based on that even.We often use a predefined text block as a template that the person creating the note on the SmartClient adds the relevant information to and when saved the Notification message pulls in the Request_Text.Text.The notification message can be formatted using HTML and the Body Format selected = HTML. The outcome is that the content in the Notification message is formatted as required but any Carriage Return or Line Spacing that is in the Note (i.e. Request_Text.Text) is not formatted and ends up being received as a long unformatted string of text. How can I pull in the note content and send it in a formatted way? Many thanks and Best WishesAngelo

1934

3 years ago

VchandnaSidekick

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Prize Freeze Customer Order

Hi Folks, Need your guidance here:Is there an option in IFS to not change the price on a line item if quantity is changed? We have a situation where an order line is entered with a certain price. The order takes a long time to fill and then the system reflects the new price when they try to change the quantity since now the price in IFS for that part has changed. I would like to know if there is a way to “lock” the price on a line item. Thanks.

2463

3 years ago

KLAVALLEYSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Setting up for Mobile Expense

We understand we will need to replace Touch Apps ‘Trip Tracker’ for Expense reporting, to Mobile Expense using Auena at some point in the future. I have skimmed almost all of the Aurena Technical documentation and don’t see anything that I recognize regarding how to get IFS Aurena on a mobile device so that Expense Reporting can be used on that device. I do see ‘device set up’ in Options but only Apps for Service and Maintenance. Can anyone point me to relevant documentation (or share their experience/steps)? Thanks!

3202

3 years ago

NMALKIHero (Customer)

asked in Products (Manufacturing, Products, Engineering)

query users

Hi all,I need a query that list all users that still doesn't have an employee number. In order to create their employee file. Much appreciateThanks

1593

3 years ago

HayleyGDo Gooder (Customer)

asked in Assets (Asset Management)

Connecting S&M Causes to Equipment Object Categories

Afternoon,I am pretty sure the answer is No, but does anyone know if its possible to connect the Causes in Service and Maintenance to Object Categories in Apps 8? What we are trying to achieve is if an Object is of a certain category, then when we come to report on a work order what the cause of the fault was, that the LOV only displays causes which relate to that object category type.I cannot see anything obvious to link them, but thought I would ask to see if anyone has been able to achieve this.Kind regards,Hayley

1364

3 years ago

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