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Hi,  hope somebody will be able to advice. We have added a substitute to purchase Requisition line authorization. Using IFS Apps9 UPD17. When you right mouse click on the requisition number and choose to view potential authorizers / acknowledgers it shows you a list as per below, however the one for substitute is showing the personal number which is only listed under Employee » Personal » Contact Persons.   Also I can confirm that not everyone can see it. I would assume that only the relevant substitute can see this (I can’t see it under my login as don’t have HR access).  Would anyone know why this is happening and how could I fix this?  Thank you Kate 

Hi All, We  setup mail sender in Customer UAT environment and it worked well in last week. But now its not working. Application messages are stuck in Released status. I restarted  Middleware server but its not working. Refer attached ImageIf there is anyone who is  familiar with this issue. Please let me know.Thank YouSupuni

Hi everyone, Is it possible to control visibility of the tooltips in PSO based on activity types?Thanks in advance, Joana Machado

We have a requirement to make ‘Object Physical Location’ mandatory.1- When User will save ‘General’ tab without ‘Object Physical Location’ in ‘Inventory’ tab, there will be error on ‘General’ tab that could be confusing, as user cannot see the field in error on the screen he/she is on.So we moved following group onto ‘General Tab’. Now Question is ,is there a way we can move the borders with heading ’Location Details’ to ‘General’ tab?Or, can we somehow get rid of the blank ‘Location Details’ grid from ‘Inventory tab. it just does not looks right. Thanks for your input!

Hi I ve set up the customer on withholding taxe With withhold tax at invoice entryThere ar two postings for customer withholding :PP78 ( on invoice part) and PP63 ( on payment part)I want to use the posting PP78 ( see below)When I create a direct invoice  and post it, there is no posting on this posting on general ledger linesDo I use well this posting PP78? Thanks  

Hi,I have created a parameter “&Activity” for getting project activity short name. (Figure 1).And also created function parameter “&Activity_2”  because “&Activity” is not mandatory while running the report (Figure 2).After I checked “multi value” checkbox of “&Activity” and also changed operator to “IN” for holding multi values in filter criteria (Figure 3). When running report with multiple values its showing blank pageAnyone can help me to solve this problem? 

As part of our code string set up we have cost centres. We have decided to stop using some of these cost centres and want to be able to stop people posting to them. I cant find how to block/close a cost centre from further postings. Can anyone help? Thanks

As part of our code string set up we have cost centres. We have decided to stop using some of these cost centres and want to be able to stop people posting to them. I cant find how to block/close a cost centre from further postings. Can anyone help? Thanks

Hello,I made a mistake when reporting the picking of a shipment and clicked report before I corrected my mistake. Now I don’t know how to release that part.Report picking: done Shipment status is still preliminary Serial number: 663. I have an issue with that part and I cannot ship it.  I found that it is possible to reassign shipment connected quantity. Unfortunately, it says that the reserved and picked quantity will not be released. How else can I do?Do you know how to proceed to cancel the picking/reservation of that part? Thanks in advance for the support. 

Hi,Regarding purchase order lines or purchase purchse order charges, how I can know if the order lines or order chages are matched with supplier invoice. kindly is there any way funactional or technical to know such information.Best Regards,Bilal Drayi

when we eant o send an internal purchase from the option ‘Send Order’ in RMB, we have selected the entries in the dialog but a message appears as below snapshot, kindly how we can do this setup if it is missing for supplier DT as it ok for others.Warm Regards,Bilal Drayi  

Hi,"Critical Patch Update - October 2021" has already been released, and the following patches are scheduled to be released for IFS. - Bug ID 161317 - Bug ID 161318We would like to be ready to provide them to our customers, but please let us know when you plan to release the following documents for this patch. - Security Bulletin: Oracle Critical Patch Update (July 2021)Best Regards,Hiroki Iwakura

We have downloaded the CRM Companion  to iOS 14 devices and configured the touchapp.How to attach word documents to business activities from the CRM app in the mobile devices? 

Hi,Could you please guide me to connect Voucher Types to the user group. 

Hi, my ftpna.ifsworld.com user dont work… 

We are using FSM 6.3 and need to be able to populate invoices generated via SSRS with company specific data (eg Bank Acc No, Sort Code, Address, VAT no etc..) based on the customer who is being invoiced.    We have created 3 place records in FSM for the companies (eg DMC-001, DMC-002, DMC-003) These place records hold some of the company specific information (Address, website, phone no etc.. ).    My questions are:   how do I link the company specific place record with the customer place record? How could I store the bank details for the company specific place record? I have added some attributes to the place record (eg “Bank Name”, “Bank Sort Code”, “Bank Account No” and added the information to these attributes - but is this the best way to do it or is there a better way? Any help would be greatly appreciated!  

Hi allWe find that when we send a service order to audit queue, it can not be edited at all. It is flagged as Resolved, and we cannot change status, cancel it or do any other changes. Help?

Hi All,Customer have different user groups for eg. AP, AR, BILLING etc.  So is there a way we can default the document class when specific user group tries to create a document ?  For eg. when AP creates a document, can the document class defaults to INVOICE and if AR creates it then defaults to VOUCHER etc.I assume the document default value setup is enterprise level.  So what is happening now is that the document class always defaults to 'INVOICE' for all the users because our document basic setup default value is 'INVOICE'.   Each user user group has to take an extra step to change the document class when they try to create a document and Customer is trying to minimize that step. Thanks & Best Regards,Nipun

I have upgraded our UAT environment (v15.2) with data from our live environment (v12.5). After running the upgrade utility, there are some additional SQL scripts that need run. Is there a comprehensive lists of scripts?Right now we have problems with mobile, and the error message reads:Error in DBAdapter.RunQuery: The INSERT statement conflicted with the FOREIGN KEY constraint "fk_tax_ln_tax_rate_1". The conflict occurred in database "UAT_2_v15_dk", table "dbo.tax_rate", column 'tax_rate_id'.The statement has been terminated.

Hi Team,When I am trying to update the Voucher to GL, getting the below error in Voucher Entry window Request you to please help me in this.Thanks in advance.Best Regards,Rakesh

Apple has released a security update to address a vulnerability—CVE-2021-30883—in multiple products. An attacker could exploit this vulnerability to take control of an affected system. This vulnerability has been detected in in use already.Seems we should be upgrading as soon as possible to protect against this, please can you let us know as soon as we are safe to update?

Looking for a way to create a new employee into IFS 9 programmatically. There doesn’t seem to be any BizApis to call to do this and was wondering is someone else faced this issue or how to do it. Company uses a HCM system as the SOR and wanting to create this person automatically into IFS9. I have been able to get a message into IFS9 but after that I am stumped as I am not an IFS pro. Other thoughts have been to create a procedure wrapper to call either a package to insert the data into tables directly but I always fear missing a db constraint.

Dears,Does MT 101 file type support in IFS? (MT 101 SWIFT message is a payment request sent to the bank that will perform the payment transaction by the sender's bank through SWIFT, and may include one or multiple payments orders to be made from the accounts at the bank that will perform the payment transaction.)

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

Hi ,Conditional Fields is not working in one of the customer's APPS10 Environment.It gives below error View [MATERIAL_REQUISITION] not found in the dictionary.I have refreshed the Dictionary Cache using the IFS Refresh Cache option.But it's not resolved the issue.Can anyone help on this?Best Regards-Kelum