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Hi All,We have an event action that emails the customers the customer order invoice report.  When IFS attaches the invoice report pdf file, the file name has numbers that I think are random and has nothing to do with the invoice number. The number does not mean anything to us and our customers.Question: Is there a way to replace this number on the invoice filename with the real invoice number? The filename has a random number that is not related to the invoice number.

Hi All, There is a report that we developed using business reporter. When a user going to run that report, user has not access to select list of value for department/organization.IFSAPP has access. How I can give access for this report parameter?User has given access for the organization units/department window.  

Dear community,is it really standard, that the status of a completed Work Assignment doesn’t change the Work Task status to “Work Done” anymore? I see that behaviour on the 21R2 ifscloudr2bnt-lkp.rnd.ifsdevworld.com environment.From an organicational point of view, that is not good, since I would check for Work Tasks in state “Work Done” to proceed in the process. Or do we expect the backoffice to check on Work Assignments in IFS Cloud 21R2? T&RDADUDE

Dear IFS community,we get an error messge in screen “Manual Supplier Invoice” if we match PO receipts. What does it mean and how to fix it?  

When an engineer enters a private activity on his mobile and marks is as DONE when he finished the job, the activity stays in the worklist.Can it be removed after finishing and send to history (as is like for the service orders )? In DC it ends up in the Completed QueueAnyway, it should not stay in the worklist. 

Do anyone have information to share regarding IFS plans to implement a standard integration between IFS and SharePoint or Teams?We have plans to integrate IFS Document Management and SharePoint. Publishing Documents from IFS Document Management in SharePoint, Teams

Can we set the Refresh Interval in Customer Support and Service Order by default to a specific time ?When you open the module, the Refresh Interval = 0. You have to change it manually.Is there also a possibility to set it to 15 seconds, now the minimum is 1 minute ?

The following message was received while trying to Revoke an OQAEarlier, we have revoked the PR authorization for the particular line though... 

Hello, Question regarding App Param: FREEZE_REQUEST_STATUS on FSM [6u13] Our goal is to “lock” or “freeze” a request when it has reached a status of ‘complete’ , ‘CO’ so that no one can edit details of the request. We have set our [code table] to include the correct codeI believe we have set the App param correctly Currently I can open a “completed” request on the UI, and change values on the request table (like request.payment_id) and save changes Is there an additional step I need to take to “Lock” the records?

Hello, I want to chose INTERNAL_DESTINATION list of values from f8 screen in my quick report.Can you please help me. Thanks.

I have a migration job to update the order quotation lines and some custom fields.  I have checked all the necssary but I cannot get these fields to update on the migration job.  I am sure its probably something silly but I am just not seeing it.  Any help greatfully received

Hello,I have a question about supplier invoices. Is there an IFS function to create a supplier invoice for several receipts?Thank you in advance.Lina

Hi,I have to get the access token from External system to FSM.I have tried in two ways but it didn’t worked as expected. can someone guide me on thisFirst Way:Step 1:Message Routing Rule: with handler OAuth2ExtractHandler and connector: JsonOutboundConnector with following detailsMessage Routing RuleStep 2:Xml Maps I temporarily use Request table as Primary Tablewithout mappingsXML MapStep 3:While testing, I got below error. Same i tried with Post man and got access token. but in FSM its not working and not returning any access token instead it throws error “Bad Request”Integration Run LogSecond Way:Step 1:Message Routing Rule: with handler HTTPExtractHandler and connector: JsonOutboundConnector with following detailsRouting RuleStep 2:Xml Maps I temporarily use Request table as Primary Tableand build the request body with all the parameters need for access token mappingsXML MapStep 3:While testing, I got below error.  in FSM its not working and not returning any access token instead i

When the work is transferred to the mobile, the address is synced to the my work screen and it is possible to open it externally in maps by clicking the map icon by the address. The WO is connected to an Object which has a location as shown below. But the addresses are not shown ‘Show in Map’. It is always empty. The embedded maps parameter in Application Parameter window is enabled.How can I get the addresses to appear on the show in map screen?

Hi ,   How do change display size of text in the lobby list screen.  

Currently when deploying tasks from a project to a service order, the service order number is the same for each - only the line number updates.  Is there a way / setting that will have the application create a new different service order number for each task deployed on a project?  Not just increment the line number?

Hello Community!We are upgrading from 9 to 10.  As part of the effort, we were looking at the data differences on “The Company” and on “The Site”.    On the site record we discovered what seems like hidden data on the “top level” Inventory tab, under the General, Automatic Reservation, and Transport Task Tabs.  But maybe this is a BUG since these are Inventory Part Planning Properties in a new grouping??  Is the “Inventory Part Planning” tab supposed to be invisible?  Hopefully I’ve provided enough information: 

Am trying to add a customer payment that had previously been rolled back but am unable to see the invoice in the transaction tab.Am trying to create against this invoice Its an external invoice, at ‘Created’ status The Payment Status is showing as ‘Unpaid’ (With other rolled back transactions) Is there a different way i should be creating the payment?Any help appreciated!

is it possible to reduce the amount of text of the “Problem Text” in the Customer Support order queue ?Often the problem text is so large that it takes nearly a whole screen. Can we reduce it by displaying only the first lines or characters so the text takes only a few lines of space ? 

Dear experts,When we performed the inter-site purchase order return, I am getting below error. I can not change the part cost in these two different sites due to one site consisting of a manufacturing plant and the other site consisting of a distribution site and the two different sites have different costs for the same part. Could any of you advise me to fix the issue or comment on the standard functionality of intersite purchase order return with different part cost structures?   

Hello Community,I hope everyone is doing fine.I need to create a copy of about 18,000(+) documents. The main reason to perform this task is that another company bought part of our company. Therefore, I need to create a copy of the physical documents of the business section sold to send documents to the other company.What will be the best to copy all the documents and create an extraction to move them to another database?Any idea how could I do that? Any format?Any type way to do that?What tables in IFS will contain the physical documents?Any advice on how to perform this project?We are using IFS 9 Any advice will be appreciated.Thanks,JL    

We want to know how one of the calculation in Eco-footprint is done in relation to the status of a product structure and is it possible to adjust this calculation?The referred calculation is this, highlighted in the screenshot.We observe the calculation only includes product structures in status buildable. We have multiple product structures which are used by our suppliers and thus never set to buildable. We want to have that included in the calculation.Could you please confirm, the calculation only includes product structures in status buildable?Is it possible to modify the calculation to include product structure with any status?

Hi Team, I am getting the below issue while doing Return material authorisation. Please help me to resolve this.  

Hello All,we have checked in some documents by using VAP-DMS/A. So far, everything looks good. The file ends up on the storage server and the users can also open it in IFS.Only the database background job are displaying a error “There exists no file to archive.                    ORA-20110: YvdmsExtArchiveUtil.ARCHNULL”The displayed error - Database Background Job → There exists no file to archive.I think the issue comes from VAP DMS/B, that we using before. Which background job must be inactive, to avoid this error? Or what are we doing wrong?Thank’s, Stefan

Is there a possability to attach a document or a note while on the NEW Customer Support order page ?Our “call intake” only registers orders and use “Save & Exit” or “Save & New “. If they need to attach a document or note they have to enter the call which is already in the helpdesk queue at that moment.Can we add the  ATTACH button on the NEW page ?