I have not seen this before or heard of it.  Both requests are calling the same report template, just from a different direction, so it is not a matter of the template is missing.

When you say sent to the customer, what exactly are the steps/clicks you are using to send it?

At first glance, it seems that perhaps the ‘user’ who handles generating/sending the report may not have the permissions to access the data while the back end user does have it.

I will take a look at this in our QA environment for you but would appreciate the clear steps.

I’ll get back to you, Phil. I was thinking permissions as well, but would expect the opposite - that reports were sent OK from the application, but could not be opened by the user.

We have the same for Ship lists, by the way

Hi Bjørn,

As discussed with you earlier today, I found that this was a problem in v15.2 HF1.  When I deployed v15.2 HF4 to our QA for your code, the reports were properly populated.

This will be fixed when we deliver the next release to you containing HF4.