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Hi All,We are an Alliance v12.5 site.We’re setting up a Customer Support workflow, but have a requirement for different SLA times, depending on what the Problem Code is.As far as I’m aware, the SLA times are pulled through to the Customer Support job, from the active contract that’s assigned to the customer, in which case the same SLA times would be populated regardless of what the problem code is.Is there a way that anyone knows of, where we could populate different SLA times dependent on what the problem code of the job is??cheersMark

I’m trying to move the elements (.rpi, _rpt table and _rep view… is there more?) for a custom operational report (this is an SSRS based report that I did not create) from one test instance of IFS to another.  Is there a way to do this from within the application?  

Is there a canned report that shows the historical weighted average unit cost of a part?  I can find cost on transactions or cost set history but not a log of unit cost changes as calculated by the system. Thank you!

Hi All, I am testing the New Part Assistant to be used by our Procurement team to create new parts. When we Selected the Purchased Inventory Part in the New Part Assistant, it creates everything correctly, except that the inventory part is Purchased. We woukld like the inventory part to be Purchased(Raw). Is there some configuration that we can do to maake it create the inventory part as Purchased(raw).

Hey all, *** THIS ANSWERED THE ISSUE ***:  I must have missed that both a year ago and this morning before I posted. Apologies! I switched the NLS Length setting in SQL Developer preferences to CHAR, recompiled, and the API package works fine now!   ORIGINAL POST...A strange error about a buffer being too small has happened again (happened a little over a year ago) in the INVENTORY_PART_IN_STOCK_API package.I am needing to recompile that package for debug, and as soon as I do (no code changes whatsoever, just a recompile), any call to that package results in the error: ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "BELL1APP.INVENTORY_PART_IN_STOCK_API", line 73 All parts of this API worked flawlessly up until now. Line 73 of the package body is this:last_character_    CONSTANT VARCHAR2(1)  := Database_SYS.Get_Last_Character;When I saw that line I recalled this happening before. I changed the size of the VARCHAR2 to 2 – still errors. Upped it

Hi Friends,  Can any one help me how to create Supplier payment on account. Regards,Naga

"Contract Desc" is still displayed in 21R2 as an 'Order by' option for Object Site/WO Site in Active Work Requests page.But it has been changed to "Site Description" in the latest Apps 10 Aurena.Can I expect the same changes in the IFS Cloud releases? I'm responsible for the Japanese translation quality, but it is hard to handle this "Contract Desc".

Hello,So I know that for the “Over Delivery” field, the system looks first to the Purchase Part, then if that’s blank, to the Purchase Group, and if that’s blank, to the Site. Question: How will the system behave if all 3 are blank?  

I am trying to add a new system administrator in our system.  The person has been granted full system access, but when he tries to create a new Employee File, he is getting this error:  Insufficient access rights.  You cannot modify Pers Protected data for the person JOHN.DOE. What access do I need to grant, so he can do this?

From which table do you get the LU name and view name of the page information of the debug console?Which table should the view connected to the page refer to?We would like to know about table or view having that information.

Hi all.Could someone help with the situation bellow?I have 3 pm actions for the compress equipment and the trigger is based on condition hours.There are some equipments (instruments) that needs to be connected to the main pm action to be generated according to the compress hourmeter.the sequence of conditions are 2000hrs, 4000hrs, 8000hrs and so on.The instrument 01 4k hrs, needs to be connected to the compress 4k and 8k so I’ll not duplicate the pm action of the instrument.Not allowed to connect the same pm action under two different compress pm action. Please see print.Am I missing something or there another way to do this?I tried creating just on pm action including all conditions line in condition tab considering the maint triggers of the work task template but as I generate the WO, the system takes all the work tasks templates to the WO of just one condition (4k hrs for instance).Also tried the replacement function but it’s not possible as there is connection for the related pm ac

Hi,I am trying to create a forecast part, however the RMB “ create forecast parts” is greyed out. Is there any other setting I should look at in order to enable the setting ?  Thanks and RegardsYashodha

Hey all,We are having the issue described here:https://community.ifs.com/buying-procurement-demand-planner-asc-srm-41/apps9-payment-advice-failing-on-occasion-when-emailing-to-supplier-13312but that forum appears to be a bit lower on volume -- no response. While it deals with APPS9, we are seeing the issue in APPS10.The bottom line is that automated emailing of Payment Advice stopped working, out of the blue. It had been working since the start of the year for progressively more Suppliers each month as we entered email addresses and configured Suppliers to receive the payment advice emails.We are not using a Custom Event. We have been using native IFS functionality that runs through IFS Connect’s emailer.. One of our devs has figured out how to make things work with a Custom Event/Action, but we'd rather not have to add a configuration when native IFS functionality should do the job (and has been working for several months).Does anyone have advice on how to overcome the "Mail Address '

Hi, can we set a max lot size in a DOP structure? Case: Component A is made in a tank of 500L. In the DOP structure, we have a shop order for componenent A. However, if need more than 500L, we would like to have seperate shop orders for each max 500L. Thanks!

Hello, I am attempting to configure the History Logging to capture when Components are deleted from a Product Structure. I have enabled the delete tracking on Component Part, but that still does not appear to be capturing the deletion. Is there a way to log this action using the History logging? Any guidance would be greatly appreciated. 

Hello, is it possible to make netting when the supplier and customer currency is different? but they have same association number.I would appreciat for the quick answers!kind regards,Esayas 

does the default location in Inventory Part works for auto reservation? We have a situation where the auto reservation happens from a location which is not set as default. and in this situation based on which condition the parts are auto reserved? we have IFSAPP 9

Hi Community,we manufacture our products in different steps. We have several production orders for this. If there are special features, these are stored in a note field of a production order. In order to see this information in all production orders of a product, I wanted to create a CF and combine and display the different information with LISTAGG. However, when syschronising, I get the error that no data is found (ORA-01403). Is it possible to use the LISTAGG function in CFs at all? RegardsAndré

Hi,In the V12 : A technician can close his activity as “incomplete”, and on the completion screen, he unchecks the "remove from device" and then see his activity incomplete in his Work-List.In V15, if incomplete and we do this process to uncheck the remove, there is a screen that appears to enter a Follow-up activity, not suitable for the customer.The only way to keep the activity incomplete in the WL is to exit the activity after closing incomplete, with the Exit arrow at the bottom right, but this is only possible if you make the signature optional.The customer wants the signature as mandatory.And in addition he cannot start another activity (Prevent technician at two sites), which does not correspond to the customer's needs, explanation belowCould you explain how to have the same behavior that in V12 without the follow up activity ?Thanks and regards anthony

Hello, I would like to find the name of the IFS instance in a table/view :Is this possible?Thank you! 

How to add a Search option on Custom Aurena Page? I created a group element and selector element on a page and this works but I want to add a Search or Filter option to the Group. This page also has an Association to the Group that works as well. I don’t see a Search option when a Group is the main content. Is there a way to Fliter the Selector? If not i have to scroll through thousands of records to select the record I need to edit.Thank you, 

is there a way to find out what are the permissions or projections required for document approvals under customer order. i am struggling to find out.

I am very new to IFS Cloud technology. I downloaded version 1.15.86 of the IFS Touchapps server installation package from the Cloud.Ifsworld.com/Downloads page and I am trying to test install IFS Touchapps server on a VM in Azure, to connect to an Cloud 21R2 application server in Azure on the same subnet as the Touchapps server. If I open the landing page for the application server from the Touchapps server, and then launch IEE, I am able to login to IFS successfully. When I start the Touchapps server installation and it gets to the screen that asks for an application server, i enter in the exact same URL, including the :48080 at the end of it, but when I try to ping the application server, it comes back with the following error:Also, if I try to run a test connection on the same screen, it comes back with this error: The installer logfile shows the following entries. I replaced the machine name below with FQDN for security. IFSTouchAppsServerInstaller.exe Information: 0 : Existing sit

When I try to delete an Aurena projection I get an error message that a Custom page exists. I removed entities an unpublished the projection but cannot delete. How can I delete pages that I cannot see?  

Hi,On behalf of an LCS case.There is a difference in number of records found when choosing "I Next Authorizer" and searching for the same authorizer in "All" or "My only" in Posting Proposal.Test plan--------------------Select ‘All’ → query for user ‘ABC’ in i’m next authorizer’ -> No of records 500Select ‘My Only’ -> No of records 500Select ‘I’m next authorizer’ → No of records 200  Please explain the criteria or difference between these options Best regardsZuha