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Hi,We are trying to enable security checkpoints for Aurena but we get below error message when turning on and not possible to save. Idea is to prompt the authentication dialog box in Aurena same as IEE. Could you please advise?Thank You.

Hi,  Does anyone know of a way to install the IFS addons (from the /add-on.html page) now that IE is no longer an option?The ‘https://URL:PORT/add-on/officeaddins/docmanofficeaddin/Ifs.Application.Docman.OfficeAddinInstaller.vsto’ link no longer does anything on Chrome/Chromium browsers. Thanks,James  

We recently updated from FSM 6u6 to 6u15, and have run into an issue with the mobile app where new messages are not populating to the mm_message_out table to be sent to mobileNo sync rules have changed, scheduled process for perform_mobile_replication is running, and audits have not changed.Using the Sync Rule Analyzer shows the expected number of rows returned, but those rows never make it to the mm_message_out table to be processed to mobileIs there anywhere else I should be looking to solve this?

Hi, I tried to add a new currency code in IFS, it was added in code part value, and then I tried to add it in Currency code but got below error message. Can someone please help to advise how to fix? Thanks,Claudia  

“Lunch & Learn” Question: Is Human Capital Management (HCM) included in the IFS Suite of products?

Dear Sir,kindly it is needed to do inventory transfer between 2 sites and each site in a different company, it means trnasfer bwtween 2 companies. How it can be without using sales and cost of sales account. we need to use intercom[any accounts. Is the cycle the same as transfer between sites in the same company?  we are using IFS10 UPD11 Thank you.Bilal Drayi

Anyone experiencing the same issue. Scheduled Job used to work, but now does not do anything.Can still see the background job Ready, but the logs show no sync.ThanksDominik

When registering a support case via the IFS Support Portal does the IFS Support Agent define the case priority or can you suggest an appropriate priority as the Client?

Can the same user in the Cloud Build place be assigned more than one role?

Do we need to setup IFS SupportNet if we are running IFS Cloud in a Cloud Service Deployment?

Are IFS SupportNet and the IFS Support Portal the same thing? If not what is the difference?

Hi,We are on Update 12. I created and progressed the Repair Work Order and stuck at the stage where I need to place Serial Object to structure to change position from Issued to InFacility.When I use RMB on Report In Work Order → Place Serial in Equipment Structure and pick Functional Object against which I want to place it I get the error message “Object is already used in a PM Action or Work Order”. I have Work Orders against this Serial but they all either Finished or Cancelled. Surely it cant stop me to send equipment back to customer if I was fixing this part before? 

HI below is the errornot able to Release CO“"supply country of the shipment source does not match with site country shipment is not created for the source”"   

Hi Team ,  Can Anyone Suggest How to add Filter in Search Screen for Comparing two dates . Requirement: Need to Display all the request where created dttm is between From date and to Date in Request Search Screen in Web Client  .I have added the Request User_def_dttm to capture the From date and To Date in search Screen  and added the Condition in UI for Search ,But its not working as expected .Is there any Other Way to Configure This in FSM.ThanksMuthujayashree R  

In APPS10 UPD8 my user can do an RMA receive for one site but not another.  The division not working has the Italian localization turned on.  The Receive and Scrap are greyed out.

Hello,We are trying to put unavailability on a bucket resource but unable to do so. Is there a specific setting that we must set in order for us to put unavailability on a bucket resource? Or bucket resource ignore unavailability? Please advise if possible. Thank you!

Good day, We upgraded recently and the address headings are gone from Section, Section-Department and possibly other places. This can be confusing when the form is blank and will be especially so for new staff, as we enter the street address on the second line and the Postal Code is in the position we would normally associate with the province, which will likely lead to data entry errors over time. assyst v11.4.1assyst v10 SP7.5How might we get these back? Support was contacted and we were informed this was intentional because it matched the image in the wiki for the Item form… Have a great day,...Donovan

Good Morning,Can anyone advise how the name appearing on the CONTACT field can be updated. This field automatically populates when the Work Order is saved during the prepare stage. The contact name also appears on the Work Record Sheet Signature . Many thanks for your help 

In astea v10 we used a USB-scanner to enter the serialnumbers in a Recieve List. The scanner is configured to add ENTER after the scancode, so evey code scanned resulted in the cursor to jump to the next line. In V15, scanning the code + the ENTER, the serial number is entered but the module does not jump to the next line as it does in v10.However, if we use the scanner to enter a field in Service Order in v15, the scanned “enter” is reacting correctly in opening the lookup screen. We have same behaviour using Edge and Chrome, also in Word and Excel. the scanner works as configured: scancode + jumpt to next lineIs there a configuration required to have the correct behavior of the scanner in Receiving ?

Community, Project MTR cannot be used for materials that are moving from one site to another. is this statement true? Thank you.

Dear IFS experts,I have created an IAL which copies only new data. What happen with all these entries which are older than 180 days?Will they be deleted after180 days automaitcally?If not how can I reach this? 

Does anyone know if the Labels dropdown in assystWeb are defaulted to multiple translations or is this shipped with 11.5?

Good Morning - Our managers review and Approve Work Record Sheets via Document Management>Document Revision. Prior to the Work Record Sheet being approved the status of the document is at Checked-In, however we have found that there are occasions when the document has presented at status Check-Out, which doesn't permit the document to be  approved. Can anyone advise why the document would  default to Checked-Out status? Thank you. Dave

Menu Appearance Designer» Appearance Configuration i’snt avaible in Aurena with IFS owner account. I’m in IFS Applicaiton 10 Update 15.  

After the initial installation it appears that there are migration jobs (at least the interface headers) available. I'm not able to delete them as there is no detail available so they only confuse the customer.List is shown as follows:I gave myself update access to the job.When searching via the page Migration Job (so not Jobs), I don't see it. If I try to add it, IFS returns the error message that the interface already exists.Any idea how to get rid of these jobs?