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Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Distance from Customer Location by Dealer Centre by Available booking slots. This requirement is different from our standard PSO Appointment booking process and We wanted to know if PSO still can be used to cater this. Appreciate your thoughts. Cheers!Praveen

Hello,I wonder what mean the different access levels of attachments on the customer portal ?We have 3 different access levels :EmployeeCustomer & vendorSupplierCustomerHow can we manage access to these documents (for customers especially)? What are the differences between them ?Thank youLaurence Alliance v 15.1

Hello, In the "Customer Invoice Details" screen, for some invoices, I don't see the right click "Reprint Original" in the header. And I can't understand why it is displayed for some invoices and not for others. (See attached screenshot) Could you please help me? Could this have anything to do with a treatment that goes into "Report Archive"? Thank you very much. 

Hello all, We would like to ask if it’s pobbile to change the UI of the FSM mobile in the Android Application, in order to be the same as the Windows Application. For example, in the below “Details” screen, are we able to make the form fields to be displayed as in the Windows Application? (Label and Field in the same row) We want this configuration, in order for the user not to scroll down in order to see all the fields. Thank you!Android AppWindows App 

We’re using IFS Apps 10. Some of our users are forgetting to attach a file to the document before releasing or approving the document. My question is twofold:First, is there a way to block the Release or Approval of a document without a file being associated with the document revision record?Secondly, for those that were released or approved as essentially “empty” records, what is the best way to add a file to those records?ThanksEric 

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately?  thank you in advance 

Hi,Just wondering if it’s possible to allocate a URL to a button, and use data on the object i.e. a Task to use when building the URL itself. Example being the task_id to be part of the URL when the button is selected on that record.Tried a number of things such as a @ and {} on the object.Is that possible?We’re currently using FSM 5.7u11RegardsAdy

IEE in Windows like shop orders, Project Invoices screen we can view document attachment panel is available. However, does this functionality available in Aurena?  

Hi Team,We have a requirement to trigger MPM multiple times depending on the result of the Hierarchy Select of certain data. Can anyone share any examples of the same.

We are using IFS Apps 10, UPD 11 (Moving to Update 15 soon) via EE. I am wanting to create a Lobby with a Filter but unsure if this is possible. I want the User to have a Filter on the page that allows them to change the data showing in the Lobby Elements based on the Selection they make.  Is this possible and if so, how do I go about achieving it?  Thanks 

Print Agent service cannot be started after installing the Print Agent. Service user is in the Administrator Group. Im getting following error while trying to start the print agent service ---------------------------The print Agent took a long time to start and failed in the end. Check logs to see what could have happen.---------------------------OK   --------------------------- Print Agent Configuration Log 

I am trying to book contractor's time against a PO. In EE I can use the Project Time Registration screen but in Aurena I can not find the equivalent screen, where I can enter a PO Number.If you type Project Time Registration in the navigator for Aurena you are directed to Quick time Reporter but you do not have the option to enter a PO Number.If you use time registration you also don’t have the option to book against a PO.As a workaround, I am using the Project Transaction Screen.    

I’m quite new to IFS, sorry if this is an obvious topic. I see that the IT department gets requests to change document numbers on documents in docman. (I would have thought the document controllers would handle this).There seems to be no possibility to do this in the IFS UI. Is there an easy way to change document numbers, or is the only option to update database records to change a document number?

Hi,We are looking to rollout Aurena Notify Me for PO Authorizations but have noticed that attachments will only appear in the app if they are attached to the header of the PO (Object=PurchaseOrder). But if they are attached to a Part Order Line (object=PurchaseOrderLinePart) or No Part Order Line (object=PurchaseOrderLineNopart) they do not appear in the app.If the user views the PO with Enterprise Explorer or Aurena, they can see attachments connected to all 3 of these objects so it does not appear to be an access issue.Does anyone know if the app is designed to show only the header attachments or is it something within the configuration that I am missing? Within the app, for one of my test PO’s, I am able to view the doc_reference_object table and see that only the attachment document for the PO Header is shown. The part line and no part line documents do not appear.All 3 objects are accessible with the same Document class so if 1 works, I would expect the other 2 to be the same.We a

Hi :-)We want to include an on/off button/functionality for going on and off shifts on the front page/main menu of the mobile app so that our users can easily change their status without having to go through several clicks.Is there a way to do this? Currently using App version 6.13.7928

Dears,We have customized IFS 10 Landing page. But the movement we do any deployment or reconfiguration the same is rolled back to default page for IFS 10. Kindly suggest, how we can avoid it.Best RegardsPankaj 

Hi all, I will create a control plan. One of a control plan line will have rate(%) what can I use norm type for it.  ThanksOzge

What is the maximum number of lines that can be added to a Customer Order ?Is there any option to increase the same ? (e.g 200 to 300)

IFS Apps 10, UPD 14, windows based on local laptopmWO: IFS MWO Service 10, Version 10.15.1365.0 When connecting a document to a assignment in the mWO app I get thestatus: When I check the attachments in the work task with IEE, an attachment for the document is created but cannot be opened. The following information is reported: Do you have an idea what could be the reason? Any missing setup?Thx in advanceHarald

Hello,I have a quick question in regards to PSO Bucket resource. Is it consider a license count toward PSO license resource count? Please assist if possible. Thank you so much!

Hi,How we could change the voucher type user group "Authorization Level" setting in the "Company Template Detail" so that it displays the authorization level as the "Approve Only" when a new company is created, as shown in the screen print below? The following is the Company Template Detail for the user group FM.  When we use this STD template to create a new company, the authorization level for the user group FM in the new company is set to "Enter and Approve" rather than "Approve Only."   Thanks in advance!Best Regards,Yoshini

Hi,In the Document Object Connection, i have created a custom field such as :SELECT CASEWHEN INSTR(a.KEY_REF,'EMP_NO=')>0 THEN Company_Person_API.Get_Person_ID(regexp_substr(a.KEY_REF,'[^^|=]+',1,2),regexp_substr(a.KEY_REF,'[^^|=]+',1,4))WHEN INSTR(a.KEY_REF,'PERSON_ID=')>0 THEN regexp_substr(a.KEY_REF,'[^^|=]+',1,2)ELSE '' END FROM IFSAPP.ENHANCED_DOC_REFERENCE_OBJECT a where a.objid = :objidSo i can fetch the person ID in this field, and then I have created a custom tab in the Personal File that links to this custom field so i am able to retrieve all the documents pertaining to an employee wherever the document is located.It works, however performance is very low… is there a way to index my custom field PersonID? The Indexed box is grey ... Or has anyone found a more elegant solution ?

In Dispatch Console we would like to have all information displayed more efficinet:If an employee has more orders than can be displayed in 1 line, a + is displayed. Can the + be opend by default so all orders are immediatly displayed and you don’t have to click on the + ? Can the whole line be highlighted when you select a line and not only the agent info ? in V10 the DC reated that wha and had alternating colours for each employee line which makes teh overview more comprehensiveOur dispatcher were used to work in v10 where those setting were default 

I have a custom field that I have added to Inventory Part in Stock.  I would also like to add this field to the details in the Manual Reservations for Customer Order Line, but when I try to add it, it shows that is is already there (the details look like the come from the Inventory Part in Stock view) but it doesn’t give me the option to add it through the column chooser. Does anyone have any suggestions on how to do this?

Hello,Our company rents and sells modular workspaces. When we rent a module and it returns from a costumer, we use the IFS MWO to open a work order on arrival, and we use the e-forms option to answer a quick survey that reports the module situation to other departments. We are constantly having trouble to create work orders on IFS MWO. As work orders are closed throught IFS application, they would not communicate with IEE, and would be lost between platforms. Recently we had a major problem when several objects were reported through the application but only a few of them were transfered to IEE.I’ve checked on background tasks for any information about the transactions, but no error was found.On Failed Transactions I found that it didn’t went throug becaust it was deleted due to initialization.​​​​Can someone help me figuring out what went wrong and how to solve it?Thank you!