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Hi All , I raised this question as per customer concern . As shown in Send SMS image this send SMS feature only enabled in Smart client and it is hidden using below FSM client script Send SMS client scriptSo can you please provide is  there any specific  reason behind this as I see this is not implemented for web client comment in description also can you able to suggest me any other solution to achieve this since customer needs alternative way . Thanks and Regards Shobana 

Hi all,1/ For the console dispatch, I would like to add a commun criteria for AM and Activity in order to have a filter that could display both AM and Activity for this criteriaHow can I do that ?For example : I would like to filter technicians and activities by a commun geographical criteria.Among all criteria available I didn’t find a way to do that.Skills are not available for activity, State or territory or ZIP not available, Directly in a table, is it possible to add a geographical critera available in the transaction  Dispatch Console Activity Fields Settings(NB : the process for the dispatching is global, All technicians are in a same Action Group and same node, only the activity could give some input for geographical area.  It’s a centralized dispatching)2/ After created, Is it possible to add a skill for a service order (without change the activity code)Thanks and Regardsanthony

Community,  We would like to implement a new form(see attached) in manufacturing and I was wondering if IFS had any modules already built in that accommodates: Deviation: Approval to build product different than officially released, unit the BOM/prints are updated and released. Waiver: Approval to ship a specified number of units that have a mismatch on a Print/Spec/BOM.

I cannot for the life of me remember how to set the annual leave balance for all staff in one go.  I know how to do it for each individual employee, but I’m sure the consultants did this for us initially - but now we need to add new years in.

Hi, When creating a Replenishment Order,  the agent that makes the Order is getting a email with a log file. Replenishment Order Log file. How can we disable that the applications stops sending does emails? 15.3.0.5 Thanks.

Hello,I have a question about the SINWOF settings.I wanted to know if the use of authorization routing rules and authorization combination rules  is mandatory ? Best regards

Hi, Looking a putting a custom RMB in Apps10 to reserve from Customer Order Lines screen. We have one in and working but UPD16 seems to have mucked with it - it’s all affected the Standard functionally and have reported that. I’m viewing with a fresh sheet now - so looking at IFSAPP.INVENTORY_PART_RESERVATION_API.Find_And_Reserve_Part as my call for the RMB. I can pass all the parameters - except Inv Part Res Source Type. Anyone have a suggestion on what it should be.I have tried Cust Order, Customer Order, CO, CUSTORDER - so all the common ones in other areas of the system.​​​​​​​Thanks in advance, Matthew

The screenshot above is of a column in a lobby. How can I get the numbers in this column to be italicized to the right? For example, I want the numbers to be italicized to the right, as in the screenshot I shared above. How can I do that?

We currently have 2 Apps 10 IFS instances on the same application server and wanted to set up separate crystal web services, however, when we download the Crystal Web service from the add-ons area and try running it we only get the remove/modify option and no install option. Can anybody please advise. 

Hi, We have a critical issue in live. We’ve upgraded our customer yesterday evening in ALLIANCE V15.1.0.12 (from HF11 to HF12), and on some computers we have a failure. Update has failed and is looping on this error message :  When killing the app, update is running again and fails again. We’ve already try to uninstall ALLIANCE, and same behavior.What can we do now ?Thank you for your help.Laurence  

Hi, I’m hoping someone here can help me. Our previous IT manager set up a report that is scheduled to run each Sunday. As you can see below this has failed this week as the IT managers account was removed from an active licence last week and as the report is set to be ran as the initiator that was his account. What is the best way to get this report ran today and set up again to run weekly without keeping the licence active on the account?  Thanks Sarah

Hi, where can I set the directory path for currency rate in input?Thanks  

I have a problem when trying to move a Functional object in the objects structure in IFS10, update16. I get an error message saying ‘Object is already used in a Pm Action or Work order’. OK, that’s true but I can’t see any prerequisities regarding that in the online help.I also tried to Finish all active work orders but that didn’t help.So, is this a dead end? Will I never ever be able to move a Functional object to a new parant if there once was a work order for it?

Community,i have a work task 46338, come with requisition3486247, and it is in Closed status. PO is created, but not received. In order to bill customer, it has to show up in Work Task Sales Tab, but they are not, may I know where I missed?Thank you. 

Hi, I have to invoice a service order on 01/12/22. This service order is made by a technician who leave the company at the end of november.So, i have to invoice after the resource leaving the company. it seems that we have a message to prevent this case. Is there a way to set : invoice service order with service agent desactivated ?Thanks and Regardsanthony

Hi, we are using V14.5When running the Contract Renewals List module, we sometimes have more than 100 hits (162 last time) but in that module in the Contracts List tab, you cannot see more than 100, even when using the first/next/last tools.  How can we view the full list please? (PS.  This is the same in V15.4)  ThanksChris

I cant access IFS account on Mobile  i get A116 errors “Invalid user name and password pair ,pls try again   but when using webpage in my laptop i can access successfully  

Hi everyone,  Working through integrating IFS with CyberSource on APPS10 Aurena. We’re able to get test transactions to process within the Customer Order Credit Card screens, however, we’re noticing that the CSC code is not being requested in Aurena, but it is getting requested when we attempt to do the same thing in Enterprise Explorer. We have verified on the basic data the Credit Card Gateway has CSC as required.  The below is for the same customer credit card for two different customer orders.Enterprise ExplorerAfter a RMB “Authorize Card” from the credit portion of an order, presented with a request to enter the CSC code.  AurenaAfter doing something similar in Aurena, the authorization request is sent, despite a message surfacing that a CSC will be required,  Has anyone else seen this? It seems like a bug in Aurena’s behavior, but wanted to check here before submitting a ticket with IFS. 

This error was found in my ManagedServer1.out#####. After many occurrences of this error, I began to see many STUCK threads with more BEA-050007 errors interspersed. <Sep 27, 2022 7:53:02 AM MST> <Warning> <JNDI> <BEA-050007> <An attempt was made to look up the non-versioned global resource "" from an application version "ifsapp [Version=2018-12-16_07.56.19]". This can potentially cause conflict of the global resource usages among multiple application versions.><Sep 27, 2022 7:53:06 AM MST> <Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "604" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 604118 ms", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger".  When this happens the application is no longer accessible and the only recour

Community, kindly advise what is the best way to batch upload parts into IFS? I was told there is a bug in IFS API, and some mandatory fields are missing in engineering part after migration. Thank you.

In Aurena, when you go ‘My Expense Sheet Details’ and click on ‘Attachments’ then ‘Attach Existing’ command you see all documents that have been attached by anyone, even when they do not relate to expenses.For example, in the screen shot below I am seeing supplier invoices: This is a data security issue and I need to understand how to remove them from the list. 

When attempting to export custom pages using ACP I get the following error:   

Hello,I have a request to process regarding customer payments.It is requested to have a staggered payment as follows:30% at the order40% at the reception.30 at the invoicing.How to set this up?

We want to delete a service organization but can not find an option . Attached is the screen shot.

Hello coudl you tell me if you have encountered this on other environment ? in V15.4SU3 our customers will still use the dispatch console trough the Astea Browser. When we create a new login and this one goes into the dispatch console and customize the view when he log out other users seems to be impacted with the message  whereas everything was working well before for them I haven’t found yet what was the exact cause but i have seen that in the table dc_serviceagent_columns_view the records related to bu_DSE were deleted .. have you already seen that ?  thanks for your feedback