I wanted to update the Case Priority in the LCS Portal and im unable to do it, I have used the old LCS Portal and updated the case priorities and im unable to do it in the new portal.
Best answer by Kanishka Wasalagedara
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Userlevel 6
+8
In the old LCS portal (accessed via https://support.ifsworld.com/ifscec) there is no field named ‘Priority’. May be you are referring to a different field?
Anyhow in the new IFS Service Center (accessed via https://support.ifs.com/csm) priority is calculated based on customer inputs given at case creation.
If you are talking about ‘report an issue’ scenario, please watch this video. It explains the necessary information for calculating case priority. It is part of our Getting Started with IFS Service Center playlist.
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