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Hello Community, How can phantom part be easily recognized in the system?Do we have to check the Inventory Part Planning Data - Planning Method or is there another way?Thank you,A.

Hello,  I have been using a tax code which type is calculated tax. I created an instant invoice with this tax code and was expecting the posting to use the transaction code IP9 and IP10 to record the calculated tax but tax was posted using the IP4 ; has anyone met this issue and do you know how to post to IP9 and IP10 directly ?  Thank youTanya

Hi Experts,  I’m creating an eForm (Maintenance Survey) and I need to display a statement with multiple lines after few questions in the survey (Please find the below example). I’m hoping to use a statement type question for this and it only allows to add statements with a single line. Please add your advices if there is a way to fulfill this requirement. Example:  TOPIC:    - Statement 1    - Statement 2   - Statement 3 Thank you in advance!

I think the answer is probably going to be no but you never know so I’ll ask anyway.In the same company we have two distinct business units that both use projects but in the same way. Lets call them business unit A and business unit B. Both business units have different sets of engineers assigned to them. Business unit A wants to prohibit engineers from business unit B from booking time to projects belonging to business unit A.. We thought about using project access on but that casts too wide a net and would impact common support groups like purchasing and finance that support both business units which would make the access groups painful to continually maintain. We were hoping at the time entry level there was an easy way to make projects (or sub projects, or activities for that matter) invisible to those engineers that shouldn’t be able to book time to them..   

Hello, According to the help text of the Last periodic WA date field in inventory part > Costs > Periodic WA Info Purch it says this field is getting updated after running the job Calculate Periodic Weighted Average. Last Periodic WA Date Purch:The date on which the value in Cum Price Difference field was used to calculate and set a new periodic weighted average cost for the part. This value is read-only, and is updated if you run the background job started in the Calculate Periodic Weighted Average dialog box.I created a purchase order for this part and received it. Manually supplier invoice has also been created and posted. After running the job Calculate Periodic Weighted average, Cum price difference field has been updated but not the Last periodic WA date Purch as below.  I need to understand in which instances the field Last periodic WA date Purch is updated. Any clue is highly appreciated.  

Hi All, Our customer has multiple parts with various configurations. As part of a way to communicate with 3rd parties they would like to be able to export all Configurations ID’s and their related characteristics and values. But it seems we are running into some issues finding out where that information is stored inside IFS Cloud. Does anyone have any tips where we should look for that info? Best RegardsRoel

i have created a grid view form to display the payroll summary in c# form, now i want to call it from payrol calculation screen of IFS by passing payroll id.  i know i can call the form by using external program. I dont know how to pass parameters.

Hi, There is a difference between the customer ledger open item report and the weekly debtor report could anyone explain why and the purposes of these reports.      

Hi In case user is not getting on RMB option to cancel the preliminary invoice created using customer order in IFS 9 or IFS 10, than what can be the issue? ThanksPratik Shah

Is it possible to receive inventory parts and connect to a project activity without raising a PO? We cannot seem to achieve this on the Receive Inventory Part screen.

We are looking for a solution to capture multiple attributes on an installed item. A dropdown list similar to the Problem Codes field on a service order is desirable but this does not seem to be an option in customizer.   

Hi experts, This customer is getting an error “Empty path name is not legal” when they run the following XML after upgrading from UPD14 to UPD22. This error only occurs in the On-premise env, and the cloud env works fine.   This issue occurs for both custom & baseline reports. The app params are set as follows: Have I missed anything? 

Hi,Is Visual Shop Orders Planning page exist in IFS Cloud 22R2? Because when I search for it, I couldn’t find it.Thank you

We are using Alliance 14 (HF24)  Dispatch Console users are reporting issues with Google Maps and getting an error message “An error occurred while trying to load the map: The remote server returned an error (404). Not Found.. Save the Event log so that it can be sent to Astea for analysis.”   

We have projects connected to / invoiced via customer orders.The customer order lines in these cases are for non-inventory sales parts / service parts.As the revenue numbers are not like expected (some lines are missing in actual revenue) we did some analysis, and found empty cost element fields in project connections.Question: where can we add a cost element to a non-inventory sales part? a default cost element  called  “Missing Cost element”  for all missing cost elements? Is there any checklist / recommendation, what masterdata is necessary to have correct calculations in a project?Apps 10 Upd 11Thank you for your feedback!Regards Martina

Hi All, I am facing the below issue, and it was noted that the application is calling an external url that is not accessible.I have not made any changes related to the theme as of yet. Why it is calling this url? How to resolve?

Hi Team, I'm hoping to connect customer invoice PDF document back to customer order. Following is the report rule :   and following are the actions: When I invoiced customer order, it does not create any record at 'Report rule log' page and same time there is no error in Print manager as well.Could anyone here suggest, what are the changes should be made to actions?Cloud version 22R2

when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address? 

My Migration Job based on procedure “CREATE_TABLE_FROM_FILE” is not able to load data into the IC/TEMP table from a file holding more than 1 million records. Is there a limitation in IFS Cloud to handle the number of records during Data Migration?

Is there a way to appear a default time type when we add Resource Group or Resource ID in Aurena work Order/Work Task/Resource tab   

I have created a custom Field in Marketing Campaigns and wanted to make this a parameter in the lobby.How would I do this please? 

Error Message appears while saving Purchase Order Document to Output Type PURCHASE (System generated). Even on the IFS Help (Define Output Type) its described, that Document 6,45,46 is suitalble for Output Type Purchasing. Does anyone know what is wrong with this Outpuut type PURCHASE? If you create a Output Type by yourself, I am able to add the documents without any problems.

hi,when I try to open the debug console, it throws it to the background and does not bring it to the screen. I have tried the following steps as a solution but still the debug console does not open.What can I do as a solution?I deleted and reinstalled the personal profile. I removed the bordlees window option in the options section. I deleted the 2.0 file in local and reinstalled the application. 

How to open a history logs on custom screens in custom tabs?

Dear Community,We are currently facing challenges in handling the RMA for the serialized part.Let me provide you with a detailed overview of the situation.For quite some time, we have been using a particular inventory part. However, due to a requirement, we needed to transition this part to a serial tracking. Since there were no available stocks of the part, we managed to successfully convert it into a serial-tracked item. Recently, a part was returned by a customer, but it was initially delivered when the part did not have serial tracking enabled. Consequently, we are now encountering an error when attempting to receive the part with a serial number. We would greatly appreciate any assistance provided for this issue.  when I try to receive with Serial no, getting following error.Part Master