Hi,
Customer wants to user these 2 dates (not before / Not after), and to be able to adjuste them in case of re-scheduling.
What is the good use of these 2 dates ?
But when we set these 2 dates, then they are then unactive, and can’t be updated.
Is there any parameter for that ? How can we update these 2 dates and so the ETA date afterwards ?
Thank you
Best answer by Phil Seifert
HI Laurence,
When I set these dates in QAC, they are still editable AFTER you cancel the appointment booked. This removes the values and you can insert new ones.
Cancel appointment booked:
Now it looks like this:
Hope this helps.
+24HI Laurence,
When I set these dates in QAC, they are still editable AFTER you cancel the appointment booked. This removes the values and you can insert new ones.
Cancel appointment booked:
Now it looks like this:
Hope this helps.
Hi Reid,
Yes this is what I’ve found too, but it required one more action, and you know customers ;)
Do you know any easier way to do it ? Any experience on that ?
Thank you !
+24Hi Laurence,
There is no other way that I am aware of that would let you edit these fields again.
Kind regards,
Phil
Hi Phil,
Could you please explain how these 2 fields are supposed to work ?
I thought that the ETA was available and can be updated while it was between start date to latest date, but no.
As soon as start date and latest date are enterd, ETA is inactive.
Thanks
+24Hi Laurence.
When the Fixed Appointment is enabled, the ETA is *always* set to the Not Before datetime thus is not supposed to be modifiable.
The information I have from R&D is:
The Fixed appointment functionality was developed for DSE scheduling and the main target of this functionality is to prevent DSE and users to schedule activities outside the not before and latest end times. For activities marked as Fixed appointments, ETA is always the same as not before and cannot be changed. In order to change it, users need to update the not before value.
I think that on the mobile side this field is even called ‘Fixed ETA’ (not ‘Fixed Appointment’) with the logic that prevents techs from changing the ETA Date/Time when the activity is marked as a Fixed ETA.
So, as long as you are populating both Not Before and Latest End, it becomes a fixed appointment and the ETA is always the Not Before and not modifiable.
If you really think you are going to move the ETA around but want to provide a boundary on at least the Latest End, then only populate that field and do not populate the Not Before. This would give you the following:
If you really want to have Not Before set, the ETA is always matching the Not Before value when you set it.
If you want to Have Not Before configured but still modify the ETA, do not populate the Latest End at the same time otherwise it is a fixed appointment and none of the three fields are editable.
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