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Hi All, Our customer has multiple parts with various configurations. As part of a way to communicate with 3rd parties they would like to be able to export all Configurations ID’s and their related characteristics and values. But it seems we are running into some issues finding out where that information is stored inside IFS Cloud. Does anyone have any tips where we should look for that info? Best RegardsRoel

i have created a grid view form to display the payroll summary in c# form, now i want to call it from payrol calculation screen of IFS by passing payroll id.  i know i can call the form by using external program. I dont know how to pass parameters.

Hi, There is a difference between the customer ledger open item report and the weekly debtor report could anyone explain why and the purposes of these reports.      

Hi In case user is not getting on RMB option to cancel the preliminary invoice created using customer order in IFS 9 or IFS 10, than what can be the issue? ThanksPratik Shah

Is it possible to receive inventory parts and connect to a project activity without raising a PO? We cannot seem to achieve this on the Receive Inventory Part screen.

We are looking for a solution to capture multiple attributes on an installed item. A dropdown list similar to the Problem Codes field on a service order is desirable but this does not seem to be an option in customizer.   

Hi experts, This customer is getting an error “Empty path name is not legal” when they run the following XML after upgrading from UPD14 to UPD22. This error only occurs in the On-premise env, and the cloud env works fine.   This issue occurs for both custom & baseline reports. The app params are set as follows: Have I missed anything? 

Hi,Is Visual Shop Orders Planning page exist in IFS Cloud 22R2? Because when I search for it, I couldn’t find it.Thank you

We are using Alliance 14 (HF24)  Dispatch Console users are reporting issues with Google Maps and getting an error message “An error occurred while trying to load the map: The remote server returned an error (404). Not Found.. Save the Event log so that it can be sent to Astea for analysis.”   

We have projects connected to / invoiced via customer orders.The customer order lines in these cases are for non-inventory sales parts / service parts.As the revenue numbers are not like expected (some lines are missing in actual revenue) we did some analysis, and found empty cost element fields in project connections.Question: where can we add a cost element to a non-inventory sales part? a default cost element  called  “Missing Cost element”  for all missing cost elements? Is there any checklist / recommendation, what masterdata is necessary to have correct calculations in a project?Apps 10 Upd 11Thank you for your feedback!Regards Martina

Hi All, I am facing the below issue, and it was noted that the application is calling an external url that is not accessible.I have not made any changes related to the theme as of yet. Why it is calling this url? How to resolve?

Hi Team, I'm hoping to connect customer invoice PDF document back to customer order. Following is the report rule :   and following are the actions: When I invoiced customer order, it does not create any record at 'Report rule log' page and same time there is no error in Print manager as well.Could anyone here suggest, what are the changes should be made to actions?Cloud version 22R2

when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address? 

My Migration Job based on procedure “CREATE_TABLE_FROM_FILE” is not able to load data into the IC/TEMP table from a file holding more than 1 million records. Is there a limitation in IFS Cloud to handle the number of records during Data Migration?

Is there a way to appear a default time type when we add Resource Group or Resource ID in Aurena work Order/Work Task/Resource tab   

I have created a custom Field in Marketing Campaigns and wanted to make this a parameter in the lobby.How would I do this please? 

Error Message appears while saving Purchase Order Document to Output Type PURCHASE (System generated). Even on the IFS Help (Define Output Type) its described, that Document 6,45,46 is suitalble for Output Type Purchasing. Does anyone know what is wrong with this Outpuut type PURCHASE? If you create a Output Type by yourself, I am able to add the documents without any problems.

hi,when I try to open the debug console, it throws it to the background and does not bring it to the screen. I have tried the following steps as a solution but still the debug console does not open.What can I do as a solution?I deleted and reinstalled the personal profile. I removed the bordlees window option in the options section. I deleted the 2.0 file in local and reinstalled the application. 

How to open a history logs on custom screens in custom tabs?

Dear Community,We are currently facing challenges in handling the RMA for the serialized part.Let me provide you with a detailed overview of the situation.For quite some time, we have been using a particular inventory part. However, due to a requirement, we needed to transition this part to a serial tracking. Since there were no available stocks of the part, we managed to successfully convert it into a serial-tracked item. Recently, a part was returned by a customer, but it was initially delivered when the part did not have serial tracking enabled. Consequently, we are now encountering an error when attempting to receive the part with a serial number. We would greatly appreciate any assistance provided for this issue.  when I try to receive with Serial no, getting following error.Part Master 

Hello all, I am facing an error when saving a custom page.Projection name is HfmReportingEntity name is HfmAttributes{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":[{"code":"NAMESPACE_NOT_ALLOWED_AT_FIRST_ELEMENT","message":"Namespace is not allowed for Entity Sets, Singletons, Action Imports and Function Imports; found 'IfsApp.HfmReporting'."}]}}What could be the error  Thanks

When I press "Release" from the right-click menu "Status" on the document revision screen, the following message appears and I cannot release the document(IFS10). "Need object reference for document revision ([document class]-[document number]-[sheet]-[revision]). Check document title."Is it possible to make a document revision released without a object reference? 

I cannot seem to find the qty of by-products received into the inventory in shop orders screen.Is there a way we can have a breakdown of by-products received for each shop order.

Hi,our customer has the following requirements.They have 3-Site, for example:ABCHe create an “Engineering Part” with “Provide Code” and “Product Structure”, for example:“Part Number”  = 1212“Provide Code” = MakeThe next step would be “Engineering Revision Transfer Action”.The “Part Type” per Site are:A = ManufacturedB = Purchased (raw)C = is not needed For Site A with “Part Type” “Manufactured” it does the transfer.For Site B with “Part Type” “Purchased (raw)”  it does not  the transfer! This is the Error message, I understand that, but this situation exists and I think not only in this company. Is there a way to transfer a “Engineering Part” with “Part Type” manufactured and “Product Structure” as a “Purchased (raw)” Part?Would appreciate a timely response, thank you in advance for your assistance.BR,Milanko

We deployed 15.4.4 last week, and our users were really please with the addition of the action button for Installed Items:  The “right-click” functionality on this page in Astea Browser was sorely missed when we moved to 15.2, so this was very welcome