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We are using Alliance 14 (HF24)  Dispatch Console users are reporting issues with Google Maps and getting an error message “An error occurred while trying to load the map: The remote server returned an error (404). Not Found.. Save the Event log so that it can be sent to Astea for analysis.”   

We have projects connected to / invoiced via customer orders.The customer order lines in these cases are for non-inventory sales parts / service parts.As the revenue numbers are not like expected (some lines are missing in actual revenue) we did some analysis, and found empty cost element fields in project connections.Question: where can we add a cost element to a non-inventory sales part? a default cost element  called  “Missing Cost element”  for all missing cost elements? Is there any checklist / recommendation, what masterdata is necessary to have correct calculations in a project?Apps 10 Upd 11Thank you for your feedback!Regards Martina

Hi All, I am facing the below issue, and it was noted that the application is calling an external url that is not accessible.I have not made any changes related to the theme as of yet. Why it is calling this url? How to resolve?

Hi Team, I'm hoping to connect customer invoice PDF document back to customer order. Following is the report rule :   and following are the actions: When I invoiced customer order, it does not create any record at 'Report rule log' page and same time there is no error in Print manager as well.Could anyone here suggest, what are the changes should be made to actions?Cloud version 22R2

when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address? 

My Migration Job based on procedure “CREATE_TABLE_FROM_FILE” is not able to load data into the IC/TEMP table from a file holding more than 1 million records. Is there a limitation in IFS Cloud to handle the number of records during Data Migration?

Is there a way to appear a default time type when we add Resource Group or Resource ID in Aurena work Order/Work Task/Resource tab   

I have created a custom Field in Marketing Campaigns and wanted to make this a parameter in the lobby.How would I do this please? 

Error Message appears while saving Purchase Order Document to Output Type PURCHASE (System generated). Even on the IFS Help (Define Output Type) its described, that Document 6,45,46 is suitalble for Output Type Purchasing. Does anyone know what is wrong with this Outpuut type PURCHASE? If you create a Output Type by yourself, I am able to add the documents without any problems.

hi,when I try to open the debug console, it throws it to the background and does not bring it to the screen. I have tried the following steps as a solution but still the debug console does not open.What can I do as a solution?I deleted and reinstalled the personal profile. I removed the bordlees window option in the options section. I deleted the 2.0 file in local and reinstalled the application. 

How to open a history logs on custom screens in custom tabs?

Dear Community,We are currently facing challenges in handling the RMA for the serialized part.Let me provide you with a detailed overview of the situation.For quite some time, we have been using a particular inventory part. However, due to a requirement, we needed to transition this part to a serial tracking. Since there were no available stocks of the part, we managed to successfully convert it into a serial-tracked item. Recently, a part was returned by a customer, but it was initially delivered when the part did not have serial tracking enabled. Consequently, we are now encountering an error when attempting to receive the part with a serial number. We would greatly appreciate any assistance provided for this issue.  when I try to receive with Serial no, getting following error.Part Master 

Hello all, I am facing an error when saving a custom page.Projection name is HfmReportingEntity name is HfmAttributes{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":[{"code":"NAMESPACE_NOT_ALLOWED_AT_FIRST_ELEMENT","message":"Namespace is not allowed for Entity Sets, Singletons, Action Imports and Function Imports; found 'IfsApp.HfmReporting'."}]}}What could be the error  Thanks

When I press "Release" from the right-click menu "Status" on the document revision screen, the following message appears and I cannot release the document(IFS10). "Need object reference for document revision ([document class]-[document number]-[sheet]-[revision]). Check document title."Is it possible to make a document revision released without a object reference? 

I cannot seem to find the qty of by-products received into the inventory in shop orders screen.Is there a way we can have a breakdown of by-products received for each shop order.

Hi,our customer has the following requirements.They have 3-Site, for example:ABCHe create an “Engineering Part” with “Provide Code” and “Product Structure”, for example:“Part Number”  = 1212“Provide Code” = MakeThe next step would be “Engineering Revision Transfer Action”.The “Part Type” per Site are:A = ManufacturedB = Purchased (raw)C = is not needed For Site A with “Part Type” “Manufactured” it does the transfer.For Site B with “Part Type” “Purchased (raw)”  it does not  the transfer! This is the Error message, I understand that, but this situation exists and I think not only in this company. Is there a way to transfer a “Engineering Part” with “Part Type” manufactured and “Product Structure” as a “Purchased (raw)” Part?Would appreciate a timely response, thank you in advance for your assistance.BR,Milanko

We deployed 15.4.4 last week, and our users were really please with the addition of the action button for Installed Items:  The “right-click” functionality on this page in Astea Browser was sorely missed when we moved to 15.2, so this was very welcome

Hi,In IFS Cloud 22R1, the tool check-out/in functionality was introduced in Asset Management, with the possibility to do self check-out/in for technician.I could only find how to perform this from IFS Cloud and not from MWO App.is this functionality available on MWO app in some way ?If not is it planned for it to be added ?For the customer I am working for, technicians will only have access to IFS through MWO App with LTU licenses. This tool check out / check in process was something of interest. But if it is only available from back office and not from MWO app, they will not be able to use it.Kind regardsLénaïc

Hi experts,we have IFS APP10 and are in cloud.How can we restart our IFS Connect Server if it doesn’t react? 

Hi Team, Can one of you please advise how we can navigate to the below screen in IFS Cloud? The Screen shot if from APP9. Thank you.

I have a PO and all the  PO lines have been received by mistake. How do I cancel them?The PO is in status Received. When I make a Purchase Order Change Order and RMB > Cancel on a line “It is not possible to change a contractor type purchase order line that has project time or cost reported to it” message appears. So what should I do to reverse the receive status?

Hello everyone,Is it possible to plan a BPA? (is there a procedure in a package that allows you to do this?)Thanks in advance!

We need to connect 800 users to a Company and perhaps multiple Sites.Do we really have to do this 800 times manually in 2023 ? What about when projects have 20.000 users?I’m sure it’s possible to do this with a database run, but considering those can be difficult in Managed Cloud (this question got directed from a ticket to Community, so there doesn’t seem to be any ready capability for this) .Any pointers or good experiences you’ve had?There are news that 23R1 would enable Permission Sets for SCIM users, so that takes care of that part - but Companies and Sites remain an issue.

When using the Output option under a screen to output data on a screen to Excel, I expected the output to be saved in the default location set in my Excel if I click the Save button on in Excel while in the file.However instead of going to my documents folder on the PC, which is my default save location in Excel, after alot of searching I found the files generated like this in IFS are actually going to an IFS temp folder instead, so the next time I log into my windows, they are gone.Where and how do I set my default location for files output to Excel from IFS this way to my normal Documents folder, if IFS is ignoring the default path set in my Excel options?Heres what I do:Output file with this option: When in Excel, press Save (not Save As), and then file ends up in the temp folder below instead of in my Documents folder.In the path below, user id is my actual user id, and the 2 digit number directory at the end changes name at each Windows logout / login.C:\Users\<userid>\AppDa

Hello All,I’ve created a new PM action with a very simple calendar. (Start date today, Plan execution every 5 days, and the calendar is 24/7). The generated maintenance plan is not as I wished.Calendar had been re-checkedIs this a case or a misunderstanding of how calendar works in a PM action?Thank for all your advices