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Hi,What is the ‘standard’ NGSM Archiving process once a Service Request has been Completed? Is it a case of moving it to Closed (assuming the tasks are Finished) and that’s it’s final state, or is there an Archiving process that can occur after this? Are there any DB Task relating to this process?Thanks 

Hello everyone,I'm trying to migrate customer orders and customer order lines. Everything's working fine, no problem. However, I'm trying to migrate the CODE_C of the lines using another job for pre_accounting, and retrieving the pre_accounting_id of a line, but I get an error I don't understand: ORA-20111: Site.NOTEXIST2: The Site object does not exist.Strange, because in the job, this indication does not appear, and only the pre_accounting_id seems mandatory.   How can I make these jobs work easily? 

Hi experts,how can I create a template for a customer and then use it?We use IFS app 10.  

Hello,I am working on a project with standalone PSO and I cannot see Simulation Workspace, even though I should have all the permissions to view it.Based on your knowledge, could this be something related to the installation steps? Or is there something I need to check within the environment that I am missing?Can someone advise me?ThanksStefania 

I’m getting this error when trying to migrate data to a Custom TAB. ORA-02291: integrity constraint (IFSAPP.C_PART_INTERCHANGE1_CRK) violated - parent key not found Method List Attribute Source mappingNote: I tried to retrieve the objkey from the parent container and set it using the source mapping, but I'm still getting the same error.Any idea how to resolve this? 

Hi Team,There is a custom event in Apps10 to generate streams message and how can we apply the same in cloud 24R2? Can anyone let me know on the url to use as i tried in multiple ways it is not working as expected. Any leads on this would be much appreciated. Thank you When the custom field is modified the notification generates for certain users and when clicked it should redirect to the specific record which isnt filtering in cloud like it works in apps10 Apps10 URL:ifsapf:frmManualSupplierInvoice?COMPANY=&COMPANY&external_search=OBJKEY=<VALUE_URL_ENCODE>&NEW:ROWKEY</VALUE_URL_ENCODE> Options tried in cloud:page/ManualSupplierInvoice/Form?$filter=external_search=OBJKEY=<VALUE_URL_ENCODE>&NEW:ROWKEY</VALUE_URL_ENCODE>This redirects to the Manual Supplier invoice page but doesnt filter the record Regards,Rakesh

Hi,We’re planning to install IFS Cloud using the air-gapped deployment method for security reasons. We’ve been waiting for the air-gapped option to be released which it was in 22R1. However, there is very little information or technical documents describing the process. Where can we find the installation guide and requirements for an air-gapped solution?Thanks

Hi,   I am trying to trigger a Custom Event from a Command Button in Cloud 22R2. I created a projection action and selected the method: EVENT_SYS.EVENT_EXECUTEAnd in my page, I created a command button of type Execute Action,and selected the projection action I created. In the Parameters, I entered my Event LU and Event ID. Which seems to work fine. The event is executed correctly. But how do I pass a parameter to the custom event? I can select attributes in the EVENT_DATA parameter, but I dont seem to be able to fetch that from the Custom Event. Lets say I select ‘WoNo’  into EVENT_DATA,   how do i  use that WoNo in my event action? (This is cloud 22R2 so using a command button to execute a workflow is not possible) Thank you!Kalindu  

I have noticed some views used for data sources (Parquet Files) get delivered without any row data once they land in our ADLS gen2 storage. CUSTOMER_ORDER, PURCHASE_ORDER for example. Other views work absolutely fine - seems to be hit or miss. Does anyone have any idea why that would be the case? I copy the query used by the data pump job into a quick report, and it returns data just fine. Is there a specific account running the job that I can check/update its permissions?

Is there any way to add bookmarks globally in IFS CLOUD, instead  of doing manually for every user? 

How can the validity period be defined for a supplier associated with a purchase item?

Hi All,How can RMB pre-posting option be activated?   Thank you.Regards,Nisha

When it comes to tax calculation with cash discount in Belgium it works a little different then IFS standard. In IFS there is a setting on company which says “tax reduction on discount”. This option lowers the VAT if the payment discount is deducted. However how the Belgium TAX system works is that you need to amend the base amount of the tax regardless of if the payment discount is used or not. Are there any other customers that have this issue in Belgium? How do you solve it?  

Dear Team,I am running the Periodic Cost Allocation (PCA) process for central overhead costs. In the Step Item specification, I have defined multiple parameters for accounts to include specific ranges that should be considered during allocation.For example:Range 1: From 3410000 (Non-project related travel and entertainment) To 3535004 (Fixed assets under construction – Capitalization) Range 2 : 3540000 - Capitalised ov to 3542000 - Training costsMy requirement is to include both account ranges when executing PCA. However, when I define multiple ranges in this way, the system returns:“No balances found to match the selection.”If I define only one range, the balances are correctly considered. Could you please clarify why PCA does not recognize multiple account ranges in the Step Item specification? Is there any way that i can define multiple ranges? (other than including specific values)Thank you. Best Regards,Prabha   

Hello,There a quite à lot of pods, for example  ifsapp-client-services, what is the purpose of this pod ? Why is it needed for ?https://docs.ifs.com/techdocs/24r2/070_remote_deploy/010_installing_fresh_system/200_installing_ifs_cloud/035_ifs_cloud_ifsinstaller/030_installation_parameters/#parameters_for_client_servicesIt does not tell us if it is necessary and by which component it is used. We are in a cloud remote deployment and to make it running smoothly, we had to adjust quit à lot of parameters in the ifscloud-values.yaml. 

Hello everyone,We are facing recurring workflow errors in IFS Cloud when users perform updates from the Aurena Native Maintenance Mobile App.ContextWe have a workflow triggered on ActiveWorkOrder when a specific text field (e.g. Directive) is updated.Everything works fine when the update is done from Aurena Web (UAT).However, when the same action is performed from the Mobile App, the transaction fails and appears as “Failed Mobile Transaction” in the Mobility Queue.Observations The workflow executes correctly from the web UI. The workflow fails only from the Mobile App, even for simple actions like updating a text field or adding a document. RowKey is enabled on the entity (ActiveWorkOrder). It seems the mobile event payload is incomplete (some optional fields are missing), which may cause the workflow or trigger to crash. Questions Does the Aurena Native Mobile App send partial payloads when updating an ActiveWorkOrder (only modified fields)? Is it expected that optional field

Inventory Parts In Stock form - Show Parts with 0 quantitiesIf this is a standard behavior, which for to use the exact/actual On hand QTY? 

Hello!I´m trying to setup internal trade and have succesfully done the entire process but then I realised that I would like to have automatic receiving of goods at the buying company. The internal trade in thsi case means that the buying company picks up the goods at the sellers warehouse so when the selling company does the delivery in IFS Cloud I would like to have the goods automatically received on the buying companys side. I´ve setupo the DIRDEL message but what triggers it? Thanks for your advice, I feel a bit lost :) RegardsEmma

Hi,Where in IFS can a manager get an summarized overview with employees overtime, flextime and sick leave during a time period?Not just day by day.Is there an report for this or a lobby element. Employee Results does not show the total value, only day by day. Regards

Hi,Our requirement is to add products to a contract so that we can schedule regular and ad-hoc servicing of the products.We have imported Request Contracts and Equipment Objects but would like advice on how to import Contract Lines to link the Equipment Objects to the Request Contracts. It looks like we need to import to psc_product_service_item and psc_contr_product but I feel that there is more to it than this.Any help much appreciated.

Hello, I am facing a blocking issue when using the projection:CreateCopyProjectHandling.svc / CreateCopyProjectVirtual_DoCreate The POST request executes correctly, but the backend returns this error: DATABASE_ERROR ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Workflow" on "C_ACTIVITY" has failed. ORA-06502: PL/SQL: numeric or value error: character string buffer too small ORA-06512: at "IFSAPP.FND_EVENT_ACTION_API" ... ORA-06512: at "IFSAPP.EVENT_SYS" ... ORA-06512: at "IFSAPP.C_ACTIVITY_EVI", line 11 What I observed I have an Event Action attached to Activity / C_ACTIVITY which triggers a BPMN workflow. The workflow never starts: no instance appears, the watcher shows no activity. I removed all conditions and all OLD/NEW attributes from the Event Action → error still occurs. I even tested with only Workflow ID enabled, same result. Therefore it is not related to the BPMN process itself. AnalysisI inspected the trigger C_ACTIVITY_EVI: msg_ := Message_SYS.Con

Hello Comminuty, I have been trying to get multiple external payments created for different cash accounts (multiple currencies) through the same CAMT054 file with no luck. Receives the following error: ExecutionException from Sender thread Caused by: ifs.fnd.connect.senders.ConnectSender$PermanentFailureException: ORA-20124: Error.NULLVALUE: Field [LOAD_FILE_ID] is mandatory for Ext File Log and requires a value. The file contains 3 notifications for EUR, USD and SEK iban numbers. Is this not supported by us or are we missing something in the configuration? When I remove the rest of the notifications and try the same file with a single notification, it works and creates an external payment for the relevant cash account.   Appreciate if someone could assist to confirm if this is supported as the customer is currently receiving this from their bank.  BR!  

Hello everyone, Could someone guide me on how to access the following address subpage please?The need is to access page designer and configure some fields as mandatory    Thank you in advance.Kind Regards

Hi,I have a mismatch between the PSO allocation and the information that arrived in IFS Cloud.My scheduling window is very large, 30 days. I have a task scheduled in PSO for 02/12/2025; however, this information did not come back to IFS Cloud. When I have an allocated date of 01/12/2025, this information does come back to IFS Cloud. I don’t know where or if there is a value that needs to be set. Can someone advise me?Thanks.Stefania  

Hi.We’ve been doing some modifying via page designer on request of our users and updating some fields on the Service Contract page as “Required”. Setting fields in a Wizard will highlight a required field in red if its left empty, but this doesn’t seem to be the case on pages that do not include wizards as seen here: You can see the * next to the field name indicating its required, but even when blank its not highlighted in red. This is also the case for fields that are not custom.Are the fields not being highlighted on regular views because they’re not required for creating the pages content such as in a wizard, or is there a way to get these fields to also be highlighted? Thank you in advance.