Hi ​@fordorin 

Can you please check whether the customer has  SVCSCH component ? Is no, then that is the reason for the error.

As per the technical investigations conducted for a previous issue, the error is caused by a new validation in the JT_TASK_API that requires the SVCSCH component. Therefore if the customer has not purchased this component, the 'Appointment Required' indicator being set to TRUE triggers an error.

For this, a fix is planned to be released with 25R1 SU3 version.

Best Regards,

Thilini

Hi ​@Thilini Kumarasinghe 

SVCSCH component is not installed. Sо we need to wait for 25R1 SU3 version.

Where can we monitor launching of SU3 version?

Many thanks for you help, Thilini.

Best regards,

Fordorin.

You are most welcome ​@fordorin. 25R1 SU3 is planned to be released on August 21, 2025. i.e SU3 will be available from August 21, 2025 onwards.

Hi ​@Thilini Kumarasinghe 

Thank you for posting and providing the detail you have on this issue. In my opinion this is quite a major issue. Is there a possibility a fix for this can be included in 25R1 SU2. There is no information about 25R1 service updates. Can you share if there is and I am missing it?

David.

Hi ​@david.harmer 

Yes, I can understand your concern. But I’m afraid, SU2 is already released, therefore it is not possible to include the same fix in SU2 version. For SU3 also, the fix is still being implemented by RnD and not completed yet.

However, there are some discussions ongoing with RnD to check the possibilities to provide an alternate solution. Therefore, if you are encountering the same issue, kindly report a support case, so that we can discuss this and provide a solution specific to the customer.

Best Regards,

Thilini

Thanks ​@Thilini Kumarasinghe , I wasnt aware SU2 had been released when I posted the above. I have logged a case per your advice. David.

You are most welcome ​@david.harmer 

Yes, that would be good. 25R1 SU2 was released on July 17, 2025.