Solved

We currently have a monthly service contract that the customer did not renew - in May of 2024. They just asked to start the service back up. We have an object of service set up for the monthly PM. If I go through the renewal process, I don’t have an option to skip the past year or have a new start date. I can renew it for 2 years, but then I have 12 months of orders that were not generated. Which is OK.. but not very clean looking. Is there a way to keep the same contract id and skip a year on the renewal? 

We had an issue where the Print Agent died and when we rebooted, everything began working normally, and new print jobs flowed fine, but there are still over a dozen jobs in “Print Manager” stuck in “Working” status. Any ideas? Thanks!

In Apps9 prior to upgrading to Cloud we used to use the API call Time_Pers_Diary_Result_API.New and Modify used to work. Now this is the only code I can find using the debug tool in 23r1:DECLAREreturn_array_ Time_Registration_Manager_Handling_SVC.Dialog_Result_Structure_Arr;cursor_ SYS_REFCURSOR;BEGINreturn_array_ := Time_Registration_Manager_Handling_SVC.Do_Report_Date_Range_With_Intervals('TIME_REGISTRATION_ATTENDANCE', 'FALSE', 'TRUE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', 'FALSE', '10', '826', TO_DATE('2025-04-09','YYYY-MM-DD'), NULL, 'JEH', NULL, NULL, NULL, NULL, 'M', 'M', NULL, NULL, '', NULL, NULL, 'L', 'O', 'NAT_DB', NULL, NULL, '101481020', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL

Hi, A service order is created with 2 activities, dispatched to the same technician. Without using mobile work flow (moe -10100 unchecked), the technician can do the “stop work”  on the 1st activity and go to the “completion” block at the bottom of the page to sign for example and exit from the service order.But with using the mobile work flow (for example moe -10117 set like this : details,start work,items,materials,checklists,stop work,completion), after having done “stop work” on the first activity, the technician is obliged to click on “start work” on the 2nd activity and complete this 2nd activity before beeing able to access to the “completion” block. Is there a way, with using mobile Work Flow, to go to the completion block after having done the “stop work on the first activity ? Thanks for your feedback

I have a persistent, multiselect custom field in Aurena in the Business Opportunity Screen but it is missing from the search filters that I can choose from at the header level. Normally, when I add custom fields to a screen in Aurena, that field becomes an option as a search filter. Is this restricted to multiselect custom fields or am I missing something? The LU is synced and it is working perfectly in Aurena, I’m just not sure why it isn’t showing up as an option in the search filter drop down.

Hello,Is it possible to use a project delivery address as the single occurrence (without typing it) on a project-connected Customer Order?I don’t think so, but…..Patrick

Hello, We are currently having this issue in PSO. We created several regions and connected for the beginning three resources to the regions. However, they are shown as duplicates on the gantt. In this case, resources 457, 464 and 494 are shown above, as if they wouldn’t belong to any regions and also under the current region. We deleted the resources, created them again, as usually, but nothing worked until now. Do you have any ideas here? Thank you,Iulia

Dear Heroes,I want to create an Execute Online SQL type Event Action to a particular table. I want to fire the event when the Rowstate column value equals to “Cancelled or Returned” both. How should I give the Conditions.I gave this like below. But it’s not workingNEW:ROWSTATE = Cancelled;Returnedhow to do this???

Hello experts,I need to get data from the below website. But the result is not JSON or XML. It it still possible to get data and create a record in IFS? https://www.westmetall.com/en/markdaten.php?action=table&field=LME_Al_cash Can anyone guide me please?ThanksFurkan

Hi all, We are planning on switching to Tech Portal next week and then turning off mWO. Just want to know what are the areas you’d suggest to safely and completely turn off mWO so that the system won’t unnecessarily process sync jobs etc. We are on Cloud 23R2

Hello,   We are using IFS 8 SP1+ with 2 managed server with an external load balancer as netscalar. We are getting error in 4 to 5 min “Database session has been expired. Please restart client application” on many screens. We have Dedicated session timeout is 5400, Ideal time parameter of Oracle profile is set to unlimited. Also netscalar timeout is set to 10 Min. Does anyone came  across same issue or help us to identify the issue where else we can check for this timeout parameter apart from above mentioned.   Thanks in Advance 

We won’t to modify the filename of the attached invoice : But based on IFS documentation this can not be done   Is it possible threw configuration to disable the standard wat of sending email a implementing it with event or somethis else so we can be able to modify the object, body and attached filename please?  We are on aurena 23.1.13 Thank you in advance

Hello, I'm working on something in IFS Cloud using Developer Studio and could use some advice on linking two custom entities.I've got entity1 with a field called field1, and I want to create entity2 with a field that lets users pick a value from entity1.field1 when they're making a new entity2 record.(like a dropdown or lookup to select an existing field1 value)What's the best way to set this up in Developer Studio? Any pointers on using associations or foreign keys for this kind of thing in IFS Cloud?Thanks for any help!

I am currently trying to make a field (toggle button) visible in a fragment using Developer Studio.I noticed that I am unable to use the $SEARCH and $REPLACE method to update the “visible” property of one field that is part of a group within the fragment file.I have two questions:Does this mean I have to overtake the whole group just to update this one field? In the fragment file, I also noticed that using “Override” for a group doesn’t allow me to call “super”. Does that mean if I use “Override” on an existing group, my block of code will always be added after the core fields/lovs within the group?EDIT: I tested out just using “Override” on the group and only mentioned the specific field I wanted to update. After generating and deploying my -cust file, I checked the build place DEV client and my button is now visible.Does this mean that the preferred method to updating a specific field’s property (visible, editable..etc.) is using “Override” instead of “Overtake”? As it seems that Ove

Are there any concerns, or issues, increasing the Max Allowed Distance to 600 miles? I currently have it set to 300 miles, but we are having DSE allocation issues failing because we have “Exceeded the max travel distance definitions according to Geo services.” 

Is something like this possible in Cloud Lobby Navigation where the field is not present in the view?I have several in Apps10, but unsure of the syntax for the Cloud Navigator filter. to_char(to_date(extract(MONTH FROM cf$_po_receipt_date), 'MM'), 'MON')  

I am trying to enable a custom event on the PO to verify if there is an attachment before it it sent for Authorization. I am using the PO Status as the trigger but the alert will only come after the Authorization step. Any suggestions? Thanks

Hi,I am facing posting error on Shipment Charges in Shipment Invoice for Posting Type M68, M69, M70 Control Type C18 for Code Part F. I have attached the document for the detail setup i have done. I found the same issue in Apps-9 and Cloud as well. Can someone help me on this? Regards-Nahin

Hi,How can we use the 'View on Map' functionality in the Dispatch Console?I tried adding an address to the Work Task, but it doesn't appear on the map or show any results when using 'View on Map'. 

We are running Apps 10 Update 11In the Aurena interface is there a way to search for a date that is say 3 days in the future? An example would be in Inventory Part In Stock and we want to find any items that expire in the next 3 days.In IEE I would use the advances/SQL query and use something like EXPIRATION_DATE <= trunc(sysdate)+3I’m trying to figure out how to replicate what we currently do in IEE in Aurena. Not that we are migrating to the cloud version immediately, but it’s going to happen sooner or later.

Hi all,I am quite new to IFS Cloud 24R2 and I would like to ask if it is possible to add CF to Routings - OPERATIONS.  When i run “Page designer” i can see the name of the entity: RoutingOperation.Am i right???  But I am not able to find this entity in “Entity Configuration”. The only entity simmilar is RoutingOperationList and it says: “This Entity cannot have Custom Attributes”.  Is it really impossible to add CF to “Routing” - “OPERATIONS”??ThanksJan

Hi IFS Community team,I am supporting a managed service-esque company with an IFS PSO Implementation that has now gone live. As part of this, we would like the event definitions for each of the event IDs for management as part of their managed services processes.In another case, this was handled by the MessageTexts.xml file for PSO v6.12. Please could someone kindly provide this file for both PSO v6.14 and v6.15?This will be a huge help.Thanks in advance,Ben

We have a Vendor - multiple that we no longer use. I am not able to change their status to in-active in the vendor center as they have purchase req’s already associated to them. Is there another way to remove them from the selection list of vendors? All of the associated PR’s are fulfilled, so one would think you could make that change.

Hi Community,I was trying to approve a FMEA and getting the error below:Anybody knows how to fix this and get the FMEA approved? I was unable to find an option to update or calculate the Max Risk Priority Number.

Hi,I am playing around with the Shipment Orders functionality and I have seen in other topics here that it is possible to receive items via the Register Arrival screen but the shipment orders are not being displayed. I have tried creating a Shipment Order using the Material Requisition tab from a Request Work Task (with the Supply Code = Service Location), as well as manually (from Site to Remote Warehouse). In none of the cases are the shipment orders shown in Register Arrival screen. Am I missing any configuration? I am using 24R2.Thanks