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Hi Community,Appreciate some assistance or your experience in this regard. We are experiencing the below error when attempting to view or download a document file.Error: Something went wrong when downloading or saving the file using Aurena Agent. Error Message: File is being scanned and cannot be downloaded at this time. Try Again Later.We transferred the documents from the DB to the File Share Repository.Transfer has successfully completed. I am able to view/download some of the doc rev files. But some files give the above error message. If I try it again for some doc revs it is possible to view / download but for some other doc revs the file cannot be downloaded or viewed at all.Anyone had a similar experience and fixed it?Is Aurena Agent Mandatory to view / download if the repository is File Storage? If I attempt to copy file to Local folder system says Aurena Agent is required. NOTE:I connected IFSAPP user to a person record before I performed the transfer from DB to File Storage R

Hi everyone,I'm developing a 3rd-party app integrated with IFS for managing leave requests.I need to expose an action that returns multiple calculated values (total leave entitlement, used leave, and remaining leave) based on CompanyId and EmployeeNo.The logic works fine in SQL — here’s the simplified query I’m trying to use inside the action implementation:SELECT NVL(ccntr_integration_utility_api.Get_Total_Leave_Entitlement(:CompanyId, :EmployeeNo), 0), NVL(ccntr_integration_utility_api.Get_Total_Leave_Used(:CompanyId, :EmployeeNo), 0), NVL(ccntr_integration_utility_api.Get_Remaining_Leave(:CompanyId, :EmployeeNo), 0) INTO :TotalEntitlement, :TotalUsed, :Remaining FROM dual;I couldn’t find any working example of an action returning a complex type (structure) in the documentation or community. Thanks in advance for any guidance!

HelloI have an EAM project. I need to know if the dispatch console can work with Services.I can see the work tasks in the console, but I can't see the resources.What configuration should I have to achieve this?I can configure the configuration in FSM, but I can't access the resources in EAM.  

Only one P/N can be registered in the TOP template structure.For example, with the GEnx Engine, P/Ns such as GEnx-1B64P1 and GEnx-1B74/75P1 exist depending on the rating, and I would like to manage them, but creating and managing a hierarchy for each one is a hassle. Basically, since the subordinate products do not change, I would like to have alternate P/Ns in the same template structure.I would appreciate it if you could tell me how to simplify this management.

Hi all, We’re currently using IFS (IFS Cloud 22R1) and have come across an issue regarding customer order charges.When a customer order includes a freight charge without connecting to any order line and the customer has already reached their credit limit, the order gets credit blocked — as expected. However, the system still processes and invoices the charge line separately, even though the order is not delivered.Has anyone experienced this?Is there a way to stop IFS from invoicing order charges separately in such cases, or is this a known system limitation?Appreciate any insights or suggested workarounds! Best regards,Harsha

All,When using condition based PM Action, is there a way to reduce the forecast calculation that is auto started when a measurement is entered? It’s currently looking like it goes out 2 years, or over 1000 lines and this is impacting the saving of the measurement.Any suggestions on how to improve this are very much appreciated as we just starting to use this part of the softwareIFS Cloud 24R2Thanks in advance, Sarah

Hi mates,Iam recieving Invalid parameter: redirect_uri When trying to access the Scheduling workbench, after activating the Scheduling Configuration Optimization. Test Connection is successful. Anybody passed by such issue? Note that, if i deactivate the Optimization configuration, I can access Scheduling workbench.Iam using IFS Cloud 24R1 + PSO 6.13.Thanks//

Dear expertswe have a purchase order line which does not want to get cancelled due to this error: We were able to cancel the customer order line. The Supply Chain Customer Order Analysis looks like this:Supply Code is Int Purch Dir but we never created an internal customer order because the incoming customer order got stuck so we got rid of it and no we try to clean up the rest.We also tried to resend the PO W167133 towards the internal supplying site but since this was already created for another line from the same CO and already shipped out, IFS wouldn’t let us convert the incoming CO.

Hi,We have a problem in IFS Cloud (recreated in both 24R1 and 24R2) when it comes to automatically creation of normal time by the background job “Generate Timrep Intervals and Hours”  in combination with increments (or overtime or other time reportings) already reported before the day is handled by the background job. It works as expected/requested for employees with time base “Generated results” but not for employees with time base “Generated clockings”. This creates an issue when an employee has for example planned stand-by-time (increment) that is registered for a future day (a day that has not been handled by the background job yet). When the day is handled by the background job, it does not create normal time if there’s already any time reports on that day (if employee has time type “Generated clockings”). In IFS 10, the normal time is being automatically created in the same case (i.e employee has time base “generated clockings” and increment/other time is registered beforehand). 

Hi all,We run IFS Cloud Web version: 24.2.9.20250806053050.0..I get the following error while running MS - One Part and currently no clue how to fix this. I run the standard IFS functionality.Where do we start to tackle this error? Error ORA-01400: cannot insert NULL into ("IFSAPP"."MTR_ORDER_TAB"."ORD_REF4") occured while running LEVEL_1_PROJ_FORECAST_UTIL_API.Calculate_Ms_Receipt_for Site/PNG/PartNo/Ms Set   Kind regards, Evert

When I try to create and Approve a new Read Only Custom Field Attribute on the PurchaseReqLine PURCHASE_REQ_LINE_ALL view I get the error message “The column PART_NO refered to in table t is not approved persistent Custom Attribute” . Argument:v.part_noSelect Statement: select PART_MAIN_GROUP from ifsapp.PART_CATALOG where PART_NO = :PART_NO Can someone help me?   

Is there an OOTB screen that a user can search a customer by a phone number? Our use case: we want to integrate a telephony system to IFS so when a person rings in a IFS screen will appear with a list of customers and then the user can access the customer account or customer 360 screen So far we are unable to find a screen to search by phone number so thinking would need to make a custom screen via a CRIM

Hello Everyone,Can someone explain what is the benefit of below mentioned app param?ORACLE_MIXED_CASE_SEARCH_ENABLED 

Our client has a time reporting setup as follows:Employee: Report time and confirm time Line Manager: Authorize time Project Manager: Approve timeHowever, can project time approval for cost accounting be controlled until the line manager authorizes the time?

Hello,I was trying to find if it’s possible to configure K8s ephemeral storage value for a deployment of an service in the ifscloud-values.yaml file.Specifcally I need to change ephemeral-storage value to ~16G for ifsapp-reporting-ren deployment in our IFS Cloud instance. Some pods has been crashing due to Eviction caused by exceeding the limit of ephemeral storage.Changing it via: kubectl edit deploy ifsapp-reporting-ren -n "NAMESPACE"after every delivery deployment could be frustrating and our team can easily forget about this step.Offical documentation only mentions replicas paramter:I couldn’t find values for k8s deployment requests and limits...Maybe there is some way to configure it to be constant, so that delivery installation will not erase it ?  

Hi,We are working on upgrading our IFS 10 UPD 22 version to IFS Cloud 25 R1.Upgrade. This will be On-Prem to On-Prem UpgradeWe would like to know whether the database upgrade can be performed in a customer-hosted (On-Prem) interim environment rather than doing it in an environment hosted by IFS. I would greatly appreciate it if someone could provide some insight into this matter.

Hi I am trying to add a custom field in page, Supplier -Purchase Specific Information but I don’t find the entity name “ SupplierPurchaseSpecificInformation” in Entity Configuration page where I should add Custom Attributes. How should I do it to create and add a custom field in the below page via Page configuration?   We have 24R2SU2.

Where can I find 25R1 documentation ? 

Hello IFS Community,Quick question — I’m investigating the command code “E-mail Customer Confirmation.”I can see the definition in both the client and the projection file for the action:EmailCustomerOrder { parameter CustomerRef Text; parameter Contract Text; parameter Email Text; parameter CustomerNo Text; parameter ReportId Text; } However, where can I find the code or logic that is executed when this command runs?  

Hi!We’d like to be able to access data from IFS Cloud projections’ REST API while maintaining end user permissions from a third-party mobile application in which end users connect with Microsoft SSO. With the IDP configured in IFS we have been able to get microsoft’s token but it is not the one accepted by keycloak so our calls don’t work and we are not able to do a “token-exchange” with keycloak as it seems that this option is disabled.Is there a way for us to use Microsoft SSO as our primary IDP, and use that access token or to enable the “token-exchange” option on keycloak, to execute queries on projections API while maintaining end-user permissions ?

Hello IFS Community! :)I’ve been tasked with granting to a Permission Set read-only access to the Supplier form, with full-control access to the Comm Method element inside. It doesn’t appear as though Communication Method has its own projection, but is instead nested under the SupplierHandling projection. Attempting to lookup a potential stand-alone projection name is unsuccessful (as there isn’t one.) Anyone here have any luck granting full control on an element within a form that was otherwise read-only for the rest of the form?This is for IFS Cloud 24R1.Many thanks,Randy

Hello, Is there anyway to add page specific thousand seperator on IFS CLOUD?   The setting I'm looking for is not under Account Settings > Currency Formatting Options > Use Grouping (Enabled).For example, a user wants to manually create a shop order with a very large lot size. After saving the shop order, the user wants to verify that he/she has entered the correct quantity.Or, when creating a configuration, a large number might need to be entered for a configuration characteristic value. In such cases, the user does not want to create an incorrect configuration due to entering the number incorrectly.Can a setting be made specifically for these pages or scenarios?Or, if not on a page-specific level, is it possible to set a thousands separator setting that is not related to currency formatting for general purposes? Thank You.

Hellois it possible in IFS 10 to change checkbox "show all printers" when trying to print report to always checked by default? 

We have created a contact duplicate check based on a contact’s email and need to make email a required field in all contact creation locations. Unlike other dialogs, the Add Contact dialog does not appear in page designer. How do you edit these dialogs in IFS Cloud? If you know in Aurena, I’m sure the same would apply to Cloud.Thank you!

Hi All, I have added new assistance by customizing ‘QuotHandling’ standard pages. This new assistance is based on my new customised entity (CPartOrder), when I am finishing the assistance,the data is transferring to the database correctly but I am getting an error in Sync Monitor transaction section.Error Message Assistant The problem is I don’t have any method called ‘SaveCPartOrder’, Can anyone tell me why is this error occurring and what I need to do to avoid this? I am not sure why it’s expecting this method, seems like it’s coming from the framework. Thanks & Regards,Asanka.