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In some instances we get the following error message when clicking on a contact on a service order - The caller name is not associated with the customer in the database: But the user is associated. And other contacts, on different service orders (same customer/site) behave as expected: I find no reference to this error in the event log

Hi, We need to create an “official” report using CO2 with 2 in subscript. It doesn’t work in the report, when it’s generated. How to do that ? Have a look on the following screenshot to see what we need.Thank youLaurence

HiWhen I set some settings for colors on the web Dispatch Console, for example : Background Color by priority.  This setting is not displayed on the web dispatch console But it’s used in the Smart Dispatch Console Thanks and Regardsanthony

Hi Team, We are unable to complete upgrade for FSM 6.15 from 6.6 version.Please advise how to proceed with the installation. Error occurred while generating custom index script!Exception Type: System.Management.Automation.CommandNotFoundExceptionException Message: The term 'sqlcmd' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.Check upgradeStatus.log or recreateCustomIndexes.log for more details. Regards,Jithesh

Hello IFS community, I wonder if somebody has replaced an IFS report with a custom crystal report?For example: The IFS report => MRB Label Report (Report: Material Review Board Label) If this is possible, could somebody please provide the steps to do it?If it is possible, please provide screenshots. Thanks,JL

Hello, I created a new Crystal Quick report in IFS App9 and when I go to run the report in IFS it keep giving me this error message. “ The layout “report_Name.rpt” could not be found in the Crystal Layout location.”  How do I resolve this? Error Message 

Hi everyone, i have this issue  i create a command group in Aurena for Go to a Different Page and pass a field as parameter  but i have various context and i need to replicate to all context  how can i  replicate this changes in all contexts automatically?  Thanks for the Help Regards 

Move Receipt 

Migrating from 12.5 to 15.2, I have had to recreate some customized fields in v15.2 (customizations made with customizer does not upgrade). This has been easy enough - just create a “new” customized field in 15.2, in the correct module, with the same name and data type as in 12.5, and all data is shown correctly.I now try to add this field: But get the following error when I try to save or publish: I have already added this field to one of our profiles, but for this one it will not work. Data type is correct. I can not add a field of type Object. I have tried to rename the column in the databaseI rather not create the the field with a slightly different name, as I want to have customizations consistent across our different profiles (we do quite a bit of PowerBI-reports direct from SQL).I have also checked out the possibility of copying the customizations from one profile to the other, but this will most probably create some issues with data already in the profile (for drop-down boxes,

Hiwith the  the mobile customizer,1/ what are the views where  I can add : model, product type, product line, product class ?in order to see quickly this data without go through the detail page.on a SV :2/ is it possible to do that on Items/product ? 3/ is it possible to do that on Item Thanks and Regardsanthony

We currently have built inventory and assigned to a project.  Now we need to consume the material to the project.  Not sure how to consume to the project.  Any suggestions on how to consume inventory to project and or ship out of inventory?  

Is it possible to Activate the Rowkey on Supplier Invoices Analysis?  I would like to add the buyer to this screen, but I can’t get the rowkey activated.  IFS 10 UPD 9

What determines which tables I can add fields from for a mobile screen?For Example:  I’d like to add a field from the Part table to the job list screen, but part is not a table I can add fields from on that screen.  My choices are Address, Contact, Place, Product, Request and Task.I should be able to link to the part table from the product table with Product.Part_ID = Part.Part_ID Thanks.

Hi,In Alliance 15.4, our customer has very very long checklists, which can be hard to review.I wonder if there is a way to or collapse or expand sections in a checklist, for mobility as well for back-office ? Thank you for any suggestions.BRLaurence

Hi all ,i want to change Payment Terms but it is not active. where i can change that ?  

Materials required can be connected to PM actions by creating a line with necessary part and quantity in the Work list/Materials tab of the PM Action windows.As mentioned in F1 documentation It is possible to configure the system to automatically create demands from the PM actions. Thus Inventory part demands created from the PM action's maintenance plan lines are available to be queried from the Inventory Part Availability Planning window. How to do this configuration setup, in the system? 

is there a way to identify if particular  presentation object (form or window ) is given as grant full or grant query using tables. 

Hi Team,Can you please assist in how we can achieve the Contract Non Part Price Agreement for specific place be used in the Quote Pricing.Tried defining the NonPart Price Agreement definition using the place ID (in the Contract Lines), but the same wasnt considered while the Quote pricing was performed.

Hi, I’d like to put a date range for my SQL statement. Could you please advise? SELECT payment_address.Identity,SUPPLIER_INFO_GENERAL.Name,payment_address.Party_Type,payment_address.Way_ID,supplier_info_general.creation_date,payment_address.Description,payment_address.Default_Address,payment_address.Data1,payment_address.AccountFROM   payment_addressFULL JOIN SUPPLIER_INFO_GENERALON payment_address.IDENTITY = SUPPLIER_INFO_GENERAL.SUPPLIER_ID

Hello,when doing imports with API, is there way to force this import to a special server?  Thank you!RegardsTorsten

Is it posssible to show the product in sector 3. Item/Product section on mobile if only the product is selected in the Service Order ? Only if the Item is selected in the Service Order, the item is shown 

For some specific users, the option Print Order on the Purchase Orders is missing.The problem is not on the User profile , it might be from a Permission set, but not sure where to search.  If I am going to Properties→ Menu Configuration, the Advanced button is not visible to be able to  check the Print Order option.  Any idea how can I add the option into the menu?  

Hi, We are getting errors when the scheduled task Transfer Maintenance Time Transactions executes such as: “Period 2019 - 10 is not open for user group XX in Company XXX” In addition, in Maintenance Postings Analysis the following errors are being reported: “Code string combination "29950/TNB/700/REACTIVE/-/-/-/-/-/-/-/" is not included in any one of the al”   Our finance department are not happy that transactions are trying to post into historical periods which should be closed as part of month end processing. They can manually fix these by changing the applied date i believe, however they don’t want to keep doing this as it is an overhead and still not comfortable.  Is there a solution out there which others are using to prevent errors like this and impact to the finance dept?  We are using IFS Apps 8. Regards Shaun

Hello all, I have noticed that I am not able to modify the CO Priority field in IFS. I have full access, and according to the help, this field should be able to be changed at any point without impact to anything else in the system. I’m sure it is something basic I am missing, but I cannot find anything in the help section that covers changing this value. Any help would be greatly appreciated.  

Hello Comminity, In the work order, the material has been issued. However, "material requisition unissue" was made on the grounds that an erroneous transaction was made.The process cannot be continued because the customer number is not entered in the "Co Information" tab. This error message is received when customer number information is entered: Authorized and transferred posting lines exists in the work order and cannot be updated. When I want to create a new work order by canceling this work order, we get this error when we try to cancel it: work order xxxx has posting.As a result; I can neither continue nor cancel the work order in which I issue material and withdraw this material requisition unissue.I am sharing the pictures below. Do you have any suggested solution?when you want to cancelWe cannot enter customer information later. but not the hardest in the first placeI can't revoke authorization either.remove error: Not allowed to remove authorized or transferred codings. Thanks