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Hi,Following workshop questions are generated via scope tool.  I'm referring to application IFS Cloud 21R1/22R1The highlighted question asks about using office  add-in. Could  you please provide more information about these  Office Add-In s that can be  used with IFS  document management ?# How to install Add-In#How to connect it with IFS Doc Management#Usage  Thank you.Kind regards,Yashodha.   

Hi all,I have a problem related to custom field. The problem; first of all I had created a LU and added some attributes and I have added it as an item to the Part Master Data. Until this time all was ok, after that I have added another attribute to the Custom LU however I could not see the new attribute on my page that added to Part Master Data.How can I see the new attribute on the page? ThanksOzge

Hi,I got issued when login on mobile applicationafter input Server URL and System IDCan redirect to login page but after input user name and passwordi got error in application as in attached picturePlease help.thank you  

Hi Expert, Now we got the error when installation Touch App server for Apps10.We use IFS Aurena UI and also access URL by IP Address instead Server Name as below picture.Please assist me how to solve this issue?Best Regards,/Somkit  

Or wil lI have to rebuild these?  

Hello All,Im trying to find a way to repost a manual voucher which has so many lines by copying data of old voucher. Is there any shortcut to recreate same voucher with all rows from voucher number and update related lines ? Thank you in advance.

I’m brand new to IFS, so please bare with me.  I have been tasked with trying to use IFS as our calibrations tracking software.     Although its not meant for this - I’ve been told to “make it work”.I’m looking at : Quality Management > Tool > Manufacturing ToolIn the “Tool Detail” section there is a field called “Work Center”.    This is NOT an available field on the search page.    My question is: is this field searchable somehow?    I need the “Tool Detail” section’s fields for individual gauge info that will not fit in the fields that are actually searchable by the search window. data like:Mfg, model, s/n, reference standard(yes/no), specific product its used on. Thanks for your assistance.Calibration Guy

Having upgraded from 12.5 to 15.2 we find that some count sheets stop with the status In Process How do we change this to Roll Forward - line looks OK: I do the Gen II - but this does not help 

We are in the middle of upgrading our second business unit from 12.5 to 15.2. All seems fine until I try to open Dispatch Console (which works on profile already upgraded). The client trows the following error:  In the server event log I find these errors:Both profiles run on the same server, so the environment is fine.

Hi all,I’m trying to find a way of editing the HTML of an email that is sent within Purchase Order. My actions are Right Click > Print Order then selecting email option. The email is sent through with no issues, however, I would like to edit the content of this email (the body of the email seems to be auto-generated). Any thoughts?Print Order (Email)Thanks,R

Hi all.I’ve developed a counter element for aurena but the values shows 0. In IEE is OK. This is the view i’m using to calculate in the element. WORK_TIME_COUNTER I think I must grant the calendar to the user in Aurena. I’m trying to find it in projections. Could someone help how can I allow the user to see the calendar days?This is in IEE. Aurena is 0. 

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and I’m trying to find the view name where the signature from the survey answer is.I need to insert it in crystal reports.Could someone help please?This is an employee survey type. So, there is no task number. Another thing is as I click to show the signature, it does not show on browser.Tried with Chrome and Edge.  Tks a lot

  Hi all.I’ve developed a counter element for aurena but the values shows 0. In IEE is OK. This is the view i’m using to calculate in the element. The view: &AO.JT_TASK_TRANSACTION_UTIL WORK_TIME_COUNTERThe column.NVL(sum(quantity),0) / (SELECT SUM(A.working_time / 60 + 1) FROM &AO.WORK_TIME_COUNTER A WHERE A.calendar_id = 'PETRO-ADM' AND TRUNC(A.work_day) between TRUNC(SYSDATE, 'MM') and LAST_DAY(SYSDATE))*100 I think I must grant the calendar to the user in Aurena. I’m trying to find it in projections.I’m using owner and IFS UPD12. Could someone help how can I allow the user to see the calendar days?This is in IEE. The same element Aurena is 0.

Hi everybody, We created a custom field within the Customer Agreement window, to reference all payment terms.However, when we list the payment terms, all payment terms from all companies appear.Is there a way to only reference payment terms of the company selected, like in the Customer → Invoice tab? Thanks in advance,Mendes Our Custom field reference within Customer Agreement Header, which doesn’t filter by CompanySystem information for field PAY_TERM_ID within the Customer window, which filters by Company 

Hello, we are moving to Aurena and are currently using Apps10, update 10 IEE.In the Relationship Management> My Call Center> New Case screen, it shows a document can be attached. It appears to upload correctly, but when the case is saved, an error pops up and reads: Going to the case details from here and adding the attachment works. This post was found for adding Object Connections in IEE and I can see where the projection matches an option: However, “MY” Case doesn’t exist in IEE. Therefore, can’t be added there. In Aurena, the New Case wizard doesn’t show a projection that I can add, nor does Aurena have an Object Connections screen.Does anyone know of a solution for adding these in Aurena?Thanks,Jeff Nattermnn

Hi everyone.Is there an option to create a custom field or edit the logic of an existing one to insert a logical condition?E.g.: If the user choose NA of one field, the Remark field is required (like the eform type of answer (Yes/NO))Tks for help! 

Hi everyone.Trying to send e-mail based on event action. I’m getting this error. Could someone help please? Running in plsql it says that the command_sys.mail myst be declared.   --testeDECLARE  mail_ VARCHAR2(100);  poco_ VARCHAR2(50);  obs_  VARCHAR2(2000);  CURSOR get_mail IS    SELECT E.VALUE      FROM IFSPET.fnd_user_property E     WHERE E.identity IN (select a.person_id                            from ifspet.SURVEY_ACCESS a                           WHERE A.survey_id = 'CHK-CSB-001')       AND E.NAME = 'SMTP_MAIL_ADDRESS';  CURSOR get_poco IS    SELECT A.ANSWER      FROM IFSPET.SURVEY_ANSWER A     where a.EMP_NO = '000048'       and a.DATE_CREATED =           TO_DATE('17/10/2021 09:50:21', 'DD/MM/YYYY HH:MI:SS')       and a.SURVEY_ID = 'CHK-CSB-001'       AND A.QUESTION_ID = 3584;  CURSOR get_obs IS    SELECT a.REMARK      FROM IFSPET.SURVEY_ANSWER A     where a.EMP_NO = '000048'       and a.DATE_CREATED =           TO_DATE('17/10/2021 09:50:21', 'DD/MM/YYYY HH:MI:SS')       and

Hi,Does anyone know about this failed transaction? ERRINV: Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSPET"."MOBILE_WORK_ORDER_CFT"."ROWKEY") USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0This happens as I incomplete the assignment. Tks.

Hi Edit: applies to both sales and service ordersWe find that in v15.2 HF2, sales order reports are blank when they are e-mailed to the customer directly:  But the same user can generate the report from the sales order in the client:  Is this a known issue?

Using Apps9. Some of my users are locking themselves out of the MWO after 10 password tries.  Does anyone know the following:How to change the login attempts from 10? (not that I want to, but would like to know where it’s configured Where in IFS can you see that the user locked themselves out of the MWO.  Is there a MWO profile, that would allow us to unlock their MWO account? Currently, I’m resetting their IFS Password, requesting they change the password in IFS first, then use their updated password to get back into the MWO. Is this the right direction? Does the lockout unlock itself after x number of hours (overnight?) I will test for this, but if anyone knows..Thank you,

Hello,I tried to use the function “Send email to” in print window and I received the email.I want to know where I can change the “Theme of email”, “Content of email” and the name of the file generated. Or maybe even the email address of the sender ?   

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and the notification in mobile is not working.What may it be?Tks a lot.The push is not checked in mobile user;Sending manual notification works well in background but the user does not receive it. 

Is there a way to prevent zero dollar orders from going on credit block?  Example customer is being sent a replacement at no charge, the account is currently at/over their credit limit.  The order is automatically being placed on hold as exceeding the credit limit.  How can we eliminate the step of manually releasing these orders?

Dear All,How operation block functionality works? In which business scenario it is being used?Thanks in advance.

Hello Everyone, Is it possible to replace the Aurena built-in lobbies in IFS Application 10 with a customized lobby?In the screenshot below we’d like to replace the My Time and Attendance lobby for Aurena with a custom lobby we’ve created.   We’d like so when someone clicks on the My Time and Attendance navigation link in HR that our custom lobby would be displayed.   I went into Navigation Designer but I wasn’t able to figure out how to change the information on the navigation link so it would use the new lobby.    We do not want to edit the built-in lobbies we prefer to duplicate the built-in lobbies and customize the duplicated lobby.  Regards,William Klotz