Solved

11766 Topics

asked in Products (Manufacturing, Products, Engineering)

How to prevent starting the next operation

Hi, In my shop order, how can I prevent that an operation can be started before the previous operation was reported? Using date is not enough, as they are to variable in this case. I want that operation N+1 can only be started if operation N has been reported. Thanks!

1201

3 years ago

AntonioLDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Executing a Survey based on Status

I am new to configuring Surveys so this may be a simple question.I want a Survey to execute when the status is ‘onsite’.In which Business Rule or screen do I enter the logic to ‘Execute Survey x when the Task Status is onsite’ ?

1642

3 years ago

PDesrumauxSidekick (Customer)

asked in Alliance

contracts

What field is used to define a “customer contract” or a “time and material contract” in Astea v15.3 ?We want to check and report which kind of contract is on a customer support or a service order.

741

3 years ago

MarkoSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Survey on WebClient, remove "Select" button

Dear all Is there a possibility to remove the “Select” button option for Attachment types from the Survey completion popup window on the WebClient, best-case via Client Script, so the option remains with the Mobile Client?If you’re completing the Survey on Web and activate for an attachment lookup field window the “Select” button, the “Attachment Lookup” screen is opened, and if you’re then activating the “Cancel” button, all the cached survey answers will disappear and the survey questions reloaded.Survey “Select” buttonSurvey Attachment Lookup Cancel button Kindly note the survey I am using is a nested one with a sub-survey.Looking forward for your answers. Best regards:Marko

1301

3 years ago

DominikaM

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Employee portal on another server

Hi, we want to allow access to the Employee Portal outside of our internal network. is it possible to install the employee portal on a different server to avoid exposing the application server to the world?

522

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

We have recently upgraded to FSM 6UPD9 to make use of the ODATA REST APIs in order to integrate our external applications with FSM. Very often we are getting a request channel timeout while using the ODATA REST API’s. Once this starts every call fails. Message:Error occurred while getting EDM model from app server.System.TimeoutException: The request channel timed out while waiting for a reply after 00:00:59.9970047. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. The ODATA rest API's makes a call to the FSM server "<perform_get_updated_odata_edm>" to get the data model. It basically asks for the database table structure of ~1200 tables in FSM, which looks to be a very time-consuming operation. We have observed that the ODATA API attempts to refresh the EDM model every time there is a server restart/ IIS reset or whenever we do a refresh cach

104710

3 years ago

Artur BednarekDo Gooder (Customer)

asked in Finance (Financials)

Update GL voucher - Request aborded after long time

we run Update GL voucher and job is aborded after some long (30 mins +) waitingis there any limitation for these run?

7547

3 years ago

rramaswaDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ifs 10 app owner password reset

what are the steps to reset the password for the app owner,

5641

3 years ago

LauraRSidekick (Partner)

asked in Finance (Financials)

Auto Cash

Does anyone know the file format needed to load an Auto Cash File. It says BAI, but i am not sure what the requirements are.Any help would be appreciated

2272

3 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6 Mobile App remote initialisation

Hi, If we remotely initialise a users Mobile App, how long does the request stay in the system. i.e. if they were off work for say 2 weeks for example, would it initialse when they next log on?

911

3 years ago

HyperRonDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena to show value of an ID column without creating a custom field

In Aurena we are looking to show the name of an ID field instead of just the ID. We can create a custom field to do that but, was wondering if there’s a simpler way. Sometimes the name is an available field and sometimes it’s not.

951

3 years ago

Anthony DDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS CLOUD : similar function as "send to" in EE

Hello Community,In IFS CLOUD, I don’t found yet a similar fonctionality as “send to” function in EE. In EE, this functionality is able to send a notification, linked to an IFS object, to a colleague (other IFS users). It’s very usefull to send some information to other user.Does someone know if there is a similar function in IFS cloud // Aurena? Regards Anthony

1811

3 years ago

Asela MunasingheSuperhero (Customer)

asked in Document Management (DocMan)

Document Migration from Sharepoint to IFS

Hi AllHave any users in this forum got experience on Migrating a set of documents from Sharepoint to IFS? How did you carry out the migration? What were the challenges you faced in terms of document size, disc space, IFS performance etc? Any reflections on the lessons learnt would be great. Our goal is to close down sharepoint and utilize IFS only. Thanks,Asela

4495

3 years ago

Amitesh_IFSSidekick

asked in Distribution (CRM, Commerce)

column header invisible in customer order screen

In customer header screen co line level column details are not visible with some user while other user can see column details along with data. Any solution to this issue greatly appreciated. :)Thanks in Advance.

1932

3 years ago

TremendousDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

History Log Quick Report

Is it possible to create a Quick Report for our history logging in supplier and customer changes?We can order this with the report generator but we need it as QR as well to get an extract in Excel.

7913

3 years ago

Neil GuildSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Creating CSV files when printing Invoices in IFSAPP8

Hi IFS Community, Can anyone help me out with a little job I have, please? I need to create a CSV file on printing a certain type of invoice within IFS. I have seen that there are various places where files can be created and placed on the appropriate DB server. These seem to be scheduled Data Migration jobs but I want to do something based on the printing of the invoice. How can I do this? Maybe using Routing Rules might be an answer?I’m sure that there must be a simple approach to solving this but I don’t know it, yet ;-). Can anyone point me in the right direction, please? Cheers,Neil.

2473

3 years ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Device ID (null)

Hi,We have started to deploy a newer version of the mobile devices our technicians use.One thing we have noticed is that when initialised the device_id on person_mobile is ‘null’.All the other values are being set on the table correctly with regards to brand, model, os_type and os_version, just nothing for the device_id. The devices are Android and the newer version see’s us go from OS9 to OS10 using FSM Mobile.Is this something set at device level, something missing in the mobile .apk, or something else? Ady

1906

3 years ago

READ5356Do Gooder (Customer)

asked in Document Management (DocMan)

IFS Apps 9 shuts down when attaching a doc

HiUsers seem to be experiencing an intermittent issue recently where they try to attach a document via the file explorer and it immediately shuts down the IFS session.When we try again later it seems to work fine.Any ideas what might be causing this? Thank you

1242

3 years ago

EnvManasMDo Gooder (Partner)

asked in HCM (Human Capital Management, Payroll)

Time Report is not enabled

Hi,While selecting the job hours in time registration screen. Error is displaying ”Time report is not enabled”.Could you please let me know if any details for this issue.

2252

3 years ago

dkjensenDo Gooder (Customer)

asked in Document Management (DocMan)

Where can I find documentation on setting up Document Management Repository as a shared file location

i am looking for documentation on setting up repositories in a shared file location for Document Management.

2463

3 years ago

AlanSSidekick

asked in Forum FAQs & Help

Maximum of 10000 Characters

HiWhy do I get this message when trying to private message someone in the community?My post does not come close to containing 10000 characters in the form of text.ThanksAS

2152

3 years ago

SORBJAHAUSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error message related to IFS Aurena Extension

We are trying to roll out the IFS Aurena Extension users, but can’t get it to work. We are on IFS10 upd11. It’s seems to be installed correctly, also the msi file. We get this error when going to User Settings in Aurena: I think that this worked earlier on the same IFS version, but after we tried to roll it out through SCCM we get this error. Anyone knows how to fix this?

2272

3 years ago

roshangaSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

SHIPMENT_HANDLING_UTILITY

Hi, What is the replacement view for the SHIPMENT_HANDLING_UTILITY in cloud? I cannot find this view or a close view to this in cloud database. ThanksRoshanga

1874

3 years ago

Sashika LakshanHero (Employee)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Pending lines in ASC Shipment disposition

Hi Team,Can someone explain the reason for appearing,Progress Type = In Progress Customer order status = Invoiced Customer order line status = Invoiced & CancelledLines in Demand for shipping window? Also, it is not possible to create a Shipment from these lines. Therefore, apart from removing these lines through a data repair, is there any action that we can suggest customer to remove this. Also, what are the possible reasons for these lines to appear in Demand for shipping window.

1174

3 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi Community, at a Customer we discovered the problem that tasks assigned to a ressource and send to mobile are not synchronized anymore. We discovered in the debugger that two values are NULL in the transaction, but we could not find out why. The funny part is, that the work tasks are transmitted to the device after re-initialization. Happy for any ideas and solution attempts. Client: Apps10/AurenaApp: Service10 BR Sven

2067

3 years ago

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