You cannot cancel the line as it has been partially delivered.  To close the line, change the order quantity to the same as the delivered quantity to remove the balance, the line and header will then update to Invoiced/Closed

Hi COVRICHALDo Gooder (Partner),

Thank you very much for the reply.

I tried to amend the Quantity order in customer order lines.  But it gives following massage.

Could you please let me know from where I should change the Quantity…

Ishani

The Customer Order Line also cannot be reserved or pegged. Remove these and then you should be able to change the Qty.

Cheers,

Graham

Hi Graham,

Thank you..

I tried to do in the system but didn't success.   I am working on IFS 08th Version. 

Highly appreciated if you could explain me the detailed steps to be follow.

Thanks,

Ishani

Hi,

If you check the Customer Order Line 

Reserved Qty should be 0 or you need to unreserve the Customer Order Line:

Picked Qty should be 0 or you need to unpick the stock:

Pegged Qty should be 0 or you need to unpeg the Customer Order Line:

Best regards,

Graham

Hi Graham,

Thank you very much for your guidance.

I closed the customer order successfully.

Thanks,

Ishani