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Hello, Recently we’ve updated a custom form to include a new field which was made required in a form  referenced by some of our service requests.However, some of our contact users started complaining that they could not log an event anymore, because it was just shown “An error ocurred.”Almost every time we checked, it was a cache problem, but for two of those users, who use Firefox, even after clearing all the browser data, the new mandatory field never appeared.We ended up reverting the mandatory substituion of that field in Customizer, but I was wondering: given the nature of this issue, which mostly is dependend on end-user browser configuration, do you have any tips or advice on how to smoothly introduce this kind of changes? I was wondering if configuring JBoss cache control to avoid cache would be a good idea, but not sure it would work and even how to test it.Regards,Otmar 

I have a customer that is asking if he can access the RESTful API’s and Database API’s directly from the Aurena Commands function?  TIA for your responses.

Hi,We are having some issues with attaching images to FSM reports through “.rdlc” files. Accessing an image through a link that sits on the internet is working. As the customer is not on premise, we can't access the images through the links that we have with us. Appreciate your assistance on this.

How to fetch the fields the I want in my report using report designer from IFS cloud.

Hi, Where to set Mobile Workorder flag ? in ressource screen  It is protectedAlso set Default TimeType Regards Thanks

Due to HR policy changes, we will start the absence year as per the calendar year.Now Is it possible to set up a custom calendar for the rest of 6 months? 

Hello All, I was wondering whether anybody had been able to build an Action Processor rule based upon a specific answer from a Custom Lookup?If not does anybody have an alternative solution they have built?

My company is new to IFS Cloud. We are working on our Chart of Accounts...ideally we would like to keep the Chart of Accounts we currently have user for the past few decades and not redo it, basically for easier reporting and history. We are being told we should not and I am looking for opinions and to see if others have kept their COA when making the switch or just changed them sparingly.Please advise 

How to add a view file to a document revision? Customer has an original DWG file stored to a document revision and they need to have a PDF file as view copy.

In the Customer Order screen, you can set up a subscription in the Header for certain fields.However, the subscription option is not enabled for the order line details - is there any way this can be enabled? 

Hi Everyone,  I was wondering if anyone else has come across issues when creating custom information sources and dimensions. When ever i create one from an IAL i find the filters in business reports utility don’t seem to work and i end up filtering my fields in the IAL before converting it to info source.  If anyone else has a solution or idea for me to try please feel free to let me know. ThanksCameron

Hi Community ,I have a part in stock, when I reserved this part it is not appearing in the inventory part in stock reservations.anything I am missing here or this can be a bug? any suggestion  Thank you very much in advance 

Dear community,I am using use Customer orders with line supply code Purch Order Trans.What I would like to do is to connect the customer order with an existing purchase order.This can be achieved with regular functionality, however, despite I can connect customer order with an existing Purchase order Header, the result of the opération is always the creation of a new purchase order line inside the purchase order.Is there a way to connect directly the customer order with the existing Purchase order header an Purchase order line? Best RegardsRémi Lheure 

Hi,Is there a mobile app which we can use for customer DEMO from IFS Rnd where the data will not be erased quickly like 7 days where the data will be stored without erasing? This is in conjunction to Cloud environment.IFS MWO Service IFS MWO Maintenance Thank youRuwani

Hi,What are the required steps to create a dataset for an existing resource group in IFS Cloud 21R2.This is to load data to the Dispatch Console page and use for manual scheduling. Thanks!Best regards,Indika

We have a customer who is getting "An entry with same key already exists" error on Equipment object navigator > PM action page and Functional object >spare parts page. Whenever they get the error they delete the “ColOrder” value from user profile and that solves the issue. But the problem is after some time they get the error back. They have no idea on what kind of behaviors cause this error to be back. They are looking for a permanent solution for this. What could be the reason for this error to reappear? I have already referred below thread but it does not mention any reasons for this error to reappear.  

Hi community, Customer is upgrading to Apps 10 UPD 12. During the upgrade following DB Locks has prevented the upgrade and took around 5 hours to complete.   Upon a knowledge search, and confirmed with customer that,no modifications made to the Foundation role “TOUCHAPPS_RUNTIME” 'TOUCHAPPS_RUNTIME' role has not 'Fndmob_Installation_API' granted  Customer has seen this on all upgrades made in Apps 10 for them so far,Does anyone know a possible reason for this and possible solutions?  

Hi community,Using Azure AD for authentication.I have two questions.What’s the behavior of the system, after expiring the session ID which has a limit of default 30 min? Will a new Session ID generated and client stay connected or should the client/user has to login again?  Is there any way to extend the lifetime of 30mins session? Appreciate any input.  /Nimesh

what is the java version for report designer (jdk or jre)and the number of versionthanks

Hi  User cannot see payroll postings of specific employees. IFSAPP user ID can see all postings. Since user can see other employees’ postings, this cannot be an access issue or posting issue. Kindly assist on this.   Thanks in Advance 

I am trying to create a MTD sales summary for a Lobby.  We have two companies.  One uses USD and the other uses Korean KRW.  We have currency rates in the system for the conversion of USD to KRW.  Is there an api to get the currently active exchange rate?

Hi!I have created a new custom tab/page with three attributes, one of should be referred from ISO_COUNTRY but getting this kind of error when trying to approve it  “The ROWKEY functionality is not enabled on the Logical Unit "IsoCountry", referenced from attribute "RIN_COUNTRY" on the Logical Unit "RinCodes".”This page were showing prod_no, rin_code and rin_country. How this should be done that I could use this ISO_COUNTY list? 

I scheduled an IAL to run on the last day of the month at 4:15:00 PM. (trunc(last_day(sysdate()) + 16.25/24). It started at the correct date and time, but when I look at the background jobs for the day, I find that it ran every 10 minutes after that for about 8 hours. Then it stopped.  It rescheduled itself for 11/30/2022 4:15:00 PM. You can see from the screen shot below that the last time it ran was at 12:05:27 AM on 11/1/2022.What would cause it to continue to execute every 10 minutes for 8 hours?What can I look at? None of the logs show any errors. 

We are looking for an alternative to create parts. (APPS 10, Upd 11)I like the New Part Assistant wizard, but it does not cover all our needs.Does anyone have experience with part creation using a custom page or using an own wizard (not sure, if this is possible at all).Our target is to use templates per Divisions and ask the user to enter only the required and relevant data. This should be as simple as possible, as the users who need to create a customer order and need a sales part for this, are not aware of all needs of part data.I also know about the option to create parts using assortments, but for certain fields the default values are not generic enough for our needs.Thank you for your feedback!Regards Martina

We have certain customers with limited access (such as airports), where the SAs need to have clearance to get in. We need to have a way to see this when we assign an order in Dispatch Console. What is the best way to set up and maintain this in Alliance? We may have several SAs with access. And we would also cases where we can assigne a SA without access (if other SAs are unavailable) - but we then need to know that we need to book eg. supervision for the SA.Is skills the way to go? Handling this on Site-level would be preferred