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Question 1: While populating “Shared field” of a Service Request from ETM, we are getting below error:DatamapperConfigurationException - Type doesn't contain custom field custom.RESOURCE NAME1 Note: Normal Custom Fields are working fine.Question 2: How to skip dependent fields from ETM? Example “Field_2” will appear on when value selected in “Field_1” is “YES”. In ETM, how can we write this condition that “Field_2 will be populated only when “Field_1” is YES? 

Is it possible to use the Collective invoice process with Advanced Invoices?  I set a customer record to use Collective Invoice type on the Order>Misc Customer info tab.Then I created advanced invoices on two customer orders for this customer. When I created the Advanced Invoices I got a message box that said “Customer has Collective invoice functionality activated, by creating advanced invoice the order will be excluded from the collective invoice.”Is there anyway to include Advanced Invoices in with the Collective invoice process?We are using APPS 9 Rob 

 Does someone know if the Budgeting and Forecasting is an addition to the Project Management module in IFSAPP10?We have the Project Management module but are missing the Budgeting and Forecasting.  

Hi All On Apps10 you used to be able to select and deselect what ‘types’ of notifications would be pushed through  Looking here below I cannot seem to find anything which reflects the same   

Project Delivery is no longer available in Cloud.  For customers that have previously used Project Delivery in earlier versions, what happens to that data when they upgrade to Cloud.  Is it converted to Project Deliverables?  The Release Notes only indicate that Project Delivery is no longer available, nothing is mentioned about how data conversion is handled, if at all.  Working with one customer that has history in Project Delivery and concerned about losing it when they upgrade.

I have a user that created a supplier payment order, acknowledged it, and attempted to finalize it. However, the payment order did not process, and the invoice contained within the payment order is still showing as having an open balance. She mentioned that the invoice she processed was processed with a voucher date in the future, and she wasn’t sure if that is what cause the issue. I’ve attempted to go into the payment order (RMB > Details) and cancel the invoice, but because it’s already in acknowledged status, i’m unable to. Can anyone provide guidance on how to finish processing this payment order? The stuck payment order is the highlighted item.  The invoice is already acknowledged, so the RMB option to cancel is grayed out.  

  HiThe responsible person on the document changes when we create a new revision. The customer says that in app 8 the responsible person does not change. Is it a bug that it changes now?I don't know much about this so I have to ask here 😊  BrLinda

When attempting to log into Assyst at  /assystweb/application.do we are seeing a 20 delay before getting the login screen. Once past that it works fine.  Logging on to  /assystnet/#homepage does not have a delay, it’s pretty much immediate. 

Hi All, I am trying to test Push Notifications from the application(ServiceEngApp - Windows) as well as using Mobile_Push_SYS.Send_Notification.I can see Push Notifications from Aurena User Log.However, I cannot see any Push Notifications from the mWO app.Notification Parameters have default values.Any thoughts?Please refer attachments for further info. 

While updating Event Builders from ETM, not able to find usage field under “Record to update”.Is there any work around? Example:There are 2 Event Builders with everything same except usage. How can we discontinue Event Builder with particular “usage”?

Is there a way to identify user who are actively logging in and using the application.  Basically, i’d like to know who has logged in during the past 6 months.

Hi , I need your recommendation for a partner /vendor to provide IFS SLA support for 1 year in KSA Jeddah . Please share your opinion in the thread or whatapp +966555230144 .  Thanks  

Hello , I need to get the status of the approval of my customer ( approval routing has been set ) but i can’t seem to find the right way to do it .To be more clear , I have a routing approval that I copy each time a customer is created so in the key ref I dont have the customer_ID ('CUSTOMER_ID=&OLD:CUSTOMER_NO^')How can I recognize my customer so that I can query on approval_status in IFSAPP.approval_routing tab. Thank you ,Hanane

Is there a way to hard delete discontinued Event Builders? We are trying to do that from ETM but getting Privileges Error:You are not permitted to perform this action. Type: PrivilegeException.

In Supplier>Document Tax information can you add multiple tax IDS for different countries where a supplier is registered for VAT in different countries. IFS looks to restrict having only one tax number for a supplier per company?EG I am looking to add both a UK VAT number and an Irish VAT number for the one supplier.The supplier has an address in Ireland. I can add the IE VAT number and validate it.However they also have a UK VAT registration and I wish to add their UK VAT number, but IFS does not seem to allow this?Also noted that the Tax ID type GBTAX is not available in list of values which is used to validate UK VAT numbers. This seems to be because the supplier has an address with a  country not in the United Kingdom.Surely I do not need to add two supplier records for the one supplier?

Hi,I am currently testing a new API connection.One of values is passed as an attribute and not as a child element.     <content>            <function controlid="12345">                <create> Can anyone tell me how I can replicate this in the XML Mapping. RegardsAdy

When creating a new Customer Support Order based on a Serial or Tag, we expect an Open Calls Lookup to appear. It seems that this only appears if a serial match is found and selected from the list.The Open Calls Popup will not show if a valid Serial or Tag is entered, and then the enter key is pressed. It will show up if the Serial or Tag is entered and selected from the dropdown list, or if the item in the dropdown list is highlighted and then enter is pressed.Is this expected behavior, or a bug?https://x3200.media/DuplicatesBug.mp4

Hello,Is there a way to delete a Service Resource after it is created in Cloud? We are able to modify certain information but there is no option to delete a Service Resource. If the record was created using a wrong Resource Group or Site, we are unable to delete and recreate the resource.Please let me know. Kind RegardsPriyanka Cecilia

~ Posting on behalf of a customer ~ Hi, How to change the Person ID connected to Human Resources > Employee Management > Employee File screen? Many Thanks,Yeshani

We use a three-character “location” id for Divisions (with Divisions segregated into Datasets), and want to display that three-character info on PSO Scheduling/Resources screen for each Resource.Unfortunately PSO enters a geocoded “city/state” under location, and it doesn’t appear that within Admin/Org/lists that we can get a Division label to display the three-character code.Under Planning/Divisions we have a label with the three-letter code, but can’t seem to make any association to display this under Scheduling/Resources.We use FSM to PSO, using ARP.Any shortcut way to get this automatically populated in a Division label (List) in PSO Scheduling/Resources?Thank you.

When the RMB “Validate Tax ID number” on Supplier>Address>Document Tax Information intermittently hits the below error.Tax ID Number ******** cannot be validated due to network problem.Further investigations:The error mostly occurs when the action performed perpetually The validation actually executes via the client (tbwSuppDocumentTaxInfo.cs) Looks like a client limitation (threshold for MS_MAX_CONCURRENT_REQ)Has this every happened to you?Any clue will be highly appreciated.Thank you. 

Hi,Is it possible to make changes to the calendar in the IFS FSM mobile app? Like adding tasks for example.  

Hi,I get the following oracle error message in ‘Customer Invoices with errors’ window since 3rd May. ”ORA-01400: cannot insert NULL into ("IFSAPP"."CUSTOMER_INFO_ADDRESS_CFT"."ROWKEY")” I have added a new custom field to CustomerOrder LU on the same day. Only CUSTCOLDEB (debit collective invoices) shoots out this error.Code in new CFSELECT 'Företag - Återstående limit' || CHR(13) || CHR(10) || cl.comp_limits AS "Företag och återstående limit"FROM (SELECT LISTAGG(COMPANY || ' - ' ||               CASE WHEN CREDIT_BLOCK = 'TRUE' THEN 'STOPPAD'                   ELSE TO_CHAR(ROUND(NVL((SELECT remain_credit1                                             FROM IFSAPP.customer_credit_collection_qry q                                            WHERE q.identity = c.identity                                              AND q.company = c.company), CREDIT_LIMIT)), 'FM999G999G999')              END, CHR(13) || CHR(10)) WITHIN GROUP (ORDER BY COMPANY) comp_limitsFROM IFSAPP.CUSTOMER_CREDIT_INFO_CUST c

Hello,I am looking for some input and see if someone can help me find a solution for the below PL/SQL Block that is used for a Right Click Menu.The blow Block is supposed to fetch 2 tables and then if a value is not in the Customer order table to add them in the 2nd custom table (CUSTOM LU) and ensure there are no duplicate records created. DECLAREp0_ VARCHAR2(32000);p1_ VARCHAR2(32000);p2_ VARCHAR2(32000);p3_ VARCHAR2(32000):= NULL;P_ORDER_ VARCHAR2(32000);P_VIN_ VARCHAR2(17):= NULL;C_ORDER_ VARCHAR2(32000);C_VIN_ VARCHAR2(17):= NULL;CURSOR PLANNED_VINS ISSELECT DISTINCT &AO.CUSTOMER_ORDER_LINE_CFP.Get_Cf$_Planned_Vin(objkey) FROM &AO.customer_order_line WHERE ORDER_NO = &ORDER_NO and &AO.CUSTOMER_ORDER_LINE_CFP.Get_Cf$_Planned_Vin(objkey) is not NULL ;CURSOR CHASSIS_TRACKER ISSELECT DISTINCT CF$_FULL_VINFROM &AO.C_L_U_CHASSIS_TRACKER_CLV WHERE CF$_ORDER_NO = &ORDER_NO and CF$_FULL_VIN is not null;BEGINOPEN PLANNED_VINS;OPEN CHASSIS_TRACKER;LOOPFETCH PLANNED_VI

I am facing following error in database background job1)Job Name: Set Original Latest Finish custom field value. .2)Error Text: The Event Action "Execute Online SQL" on "WT_ORG_LATEST_FINISH_BJ" has failed. Please contact your System Administrator to manage the Event Actions. ORA-01400: cannot insert NULL into ("IFSAPP"."JT_TASK_CFT"."ROWKEY") ORA-20105: FndEventAction.EVENT_ACTION_ERROR.