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why can't I see a customer order in IFS after it has been sent over the soap service

  • October 21, 2022
  • 3 replies
  • 219 views

  • Do Gooder (Customer)
  • 1 reply

Hi all,

 

We’re currently integrating into IFS from another web application, by sending across customer orders. We’re using the IFS web service and sending the order requests via

http://inbounddistributiontransactions.distributiontransactionmanagement.webservices.ifsworld.com/

 

The request gets handled and we get a successful response back with order information, see example snippet below - it’s not the full response..

 

<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
   <S:Header>
      <WorkContext xmlns="http://oracle.com/weblogic/soap/workarea/">rO0ABXdXABN3ZWJsb2dpYy5hcHAuaWZzYXBwAAAA1gAAACN3ZWJsb2dpYy53b3JrYXJlYS5TdHJpbmdXb3JrQ29udGV4dAATMjAyMS0wNC0yMV8xNC4zMi41NAAA</WorkContext>
   </S:Header>
   <S:Body>
      <ns0:createCustomerOrderResponse xmlns:ns0="http://inbounddistributiontransactions.distributiontransactionmanagement.webservices.ifsworld.com/">
         <return>
            <receiver>CONNECT</receiver>
            <sender>CONNECT</sender>
            <applicationMessageId>1</applicationMessageId>
            <classId>ORDERS</classId>
            <lines>
               <messageLine>1.0</messageLine>
               <name>HEADER</name>
               <c00>1</c00>
               <c01>AWS</c01>
               <c06>GBP</c06>
               <c23>[ who ]</c23>
               <c26>[ code ]</c26>
               <c37>NO</c37>
               <c38>[reference]</c38>
               <c43>100</c43>
               <c45>en</c45>
               <c86>CREATE</c86>
               <d00>2022-09-21T20:41:39.303+01:00</d00>
               <d01>2022-09-30T14:49:04.664+01:00</d01>
            </lines>…

 

However, when this is reviewed in the system, the customer order cannot be found - is there a configuration that needs to be setup or activated in order to be able to see the auto generated orders ? Or do we need to raise a purchase order or anything to trigger the customer order view?  It’s our first time working with IFS so any help the community can offer would be great,

Thanks in advance!

RoRo

Best answer by MiLeNL

Things you might have a look at;

  • Look if the order is showing in ‘Incoming Customer Order’. Perhaps you need to approve.
  • Make sure you have access to the site which the order is on.

3 replies

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  • Hero (Partner)
  • 100 replies
  • Answer
  • October 21, 2022

Things you might have a look at;

  • Look if the order is showing in ‘Incoming Customer Order’. Perhaps you need to approve.
  • Make sure you have access to the site which the order is on.

  • Author
  • Do Gooder (Customer)
  • 1 reply
  • October 24, 2022

Thanks so much @MiLeNL, we will check this, appreciate the response.!


Forum|alt.badge.img+10
  • Sidekick (Customer)
  • 178 replies
  • May 16, 2023

At the risk of going to a tangent - I notice you have C37 mapped for the Order Type.

Is this working for external customer orders. We have been trying using the ORDERS message to map it and it is not working in the client.

It does enter C37 in the incoming message line though!