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Hi Team, We are creating a new QA environment from scratch. We installed the base Astea application and publisher so far. We are yet to create DB synchronization and profiles.It is on a halt because the services “Astea cache service”, “Astea cache monitoring service” and “Astea DSE service” are all not running. DSE and cache monitor is failing because cache service is not running. We also received error message as “Error 1053: The service did not respond to the start or control request in a timely fashion.”To get more information, we checked the error logs (event viewer) and found the below 2 logs:1)Recovering loop failed at 9/4/2023 2:57:11 PMProcess owner: ConfigurationEditorProcess ID: 9940Exception: _isCacheFactoryValid = false. Possible reason: cache server is not running.2)Cache failed at 9/4/2023 2:57:11 PMProcess owner:ConfigurationEditorProcess ID:9940Message:It was not possible to connect to the redis server(s); to create a disconnected multiplexer, disable AbortOnConnectFail

Hello everyone, I can't find the entity (SourceLinesAvailableForShipment) for view ‘Available Lines for Shipments’ to add custom attribute. I also searched in additional view of each entity and still nothing.Has anyone found maybe how to add a custom attribute for this entity?Thanks!

A beautiful good morning to everyone! :)Is there a way to controll in an IFS BR file for the status of a purchase receipt?I cannot find the status in the light items nor in any of the linked dimensions.My current workaround would be to extract all receipts filtered for the cancelled status from the IFS App 10 GUI and add them manually to the executed report afterwards and link the status for the cancelled ones with a lookup and remove those receipts this way.Does anyone have a better idea?Manipulating the information source itself could be an option?I wouldn’t know how to do that currently, though.The overall goal is to produce a GRNI Report.Best regards,Benny

Hi, FSM Installer package shows “FSM Mobile Service” component like below in On-premise upgradeBUT, same package does not show the option “FSM Mobile Service”, when upgrading the Azure installation. Mobile.zip files exists with in root folder of the package.Should the same zip file be copied to somewhere else to make it available for Azure? /Sanjeewa

Is there any documentation on IFS standard database tasks?

Hi Experts,Appreciate your input regarding the following issue.Issue:- In customer’s Environment Mobile client Home screen is not loading when accessing with role, when they are removing the role then the screen is loading or if they clone the existing role and create a new role then with that new role the home screen is loading but not loading with the existing role.Also, why is this issue occurring for the specific role, but not for the cloned role?    

FSM Release 6, Smartclient. We need to include the ability to add attachments to the FSM Escalation screen. I see a few tables such as PLACE_ATTACHMENT which allows for linking PLACE to ATTACHMENT. Do I have to create something similar for the ESCALATION table? Add a child relationship to ESCALATION screen to add the ATTACHMENT tab? Any step by step guidance from someone who’s done this process and can offer direction would be appreciated. Don’t want to miss steps with creating custom metadata, etc. Thank you

Community, We are testing with bank ISO20022 US supplier ACH payment, we got below error - Recipient Postal Code is Required.would like to borrow your mind, where is the place to could fill the postal code in below supplier bank information panel?  

Hello, I am hoping to clarify my understanding of Work Center capacity. Currently, we setup all Work Centers as Infinite Capacity (on Sched Capacity). We run calculate capacity and the WC Capacity tab populates.Given that the work center is defined as infinite capacity, does that mean the WC Capacity dates are not relevant to the Shop Order scheduling? As an example, one of our WCs calculated to 8/31/2023 on the WC Capacity tab, however, we are not having any issues with releasing Shop Orders against the WC beyond 8/31. My assumption is that this is due to the WC being defined as Infinite Capacity.  

Hi All, I’m adding a bookmark of ‘Service Quotation’ but IFS Cloud automatically adds a filter which is the selected Service Quotation when you open the window. But I don’t need/want that filter. is there a way to remove it? IFS does not do this for ‘Sales Quotation’ so why is 'Service Quotation’ any different? Best RegardsRoel  

Error whist deploying middle tier. Checked all my config files and main.ps1 deploys fine. No certificates are loaded for ifs-db-init-certs ..Failed updating database. ORA-01017: invalid username/password; logon denied.Failing updating, check credentialsThis is for version 22.2.10. Any ideas?

I now get this when it starts the ifsapp-amm pod:Events:  Type     Reason     Age                      From     Message  ----     ------     ----                     ----     -------  Warning  Unhealthy  4m52s (x197 over 3h32m)  kubelet  Startup probe failed: Unable to connect to databaseI’ve checked the ifsmon-password and ifsapp-user passwords and they both seem correct.Which password does it use to connect to the database and what permissions should it have?Thanks,Alex

Hi Team, We have situation where we Subscription charges which may consist Digital Charges and also ecommerce subscriptions. We have a designated expense code for Subscription charges and this will reflect in given account according to posting control. We would like to see the break down between Digital and Ecommerce charges and checked whether this can be fulfilled using the Process Code functionality. When checked in the application it was noticed that the process code can be used in the invoice modules but not displayed in expense sheet to select.  Can anyone let us know whether this is possible and if so how it is done?

​Hi,I am trying to set the budget in demand planner in Cloud23r1 by executing the job set budget base The help text states that this should copy the adjusted forecast to budget, which is what I want“System EffectsThis job causes the adjusted forecast to be copied to the budget line for all parts, so after this you will have a budget value on all parts that are based equal to the adjusted forecast of all parts.”However the job seems to be copying the system forecast rather than the adjusted forecast to the budget, meaning any changes that have been made and approved by the demand planners is not being reflected. The same also occurs if I copy to target sales plan rather than budget.  Is there a setting somewhere that allows you to switch between adjusted and system, or is the system/documentation incorrect? ThanksAndy​

Hi,I'm getting an error after upgrading IFS Cloud from 22.2 to 23.1 as below. No customizations. Compilation errors for PACKAGE BODY IFSAPP.FRAMEWORK_SERVICES_SVCError: PL/SQL: ORA-00932: inconsistent datatypes: expected UDT got CLOBLine: 1869Text: KEY 'UserInformation'        VALUE user_info_          FORMAT JSON,Error: PL/SQL: SQL Statement ignoredLine: 1867Text: SELECT json_object(So cannot log in to IFS Cloud. Same error is at,NAVIGATOR_SYSNAVIGATOR_CONFIG_UTIL_APIFRAMEWORK_DEBUG_SERVICES_SVC Please suggest a solution.

Community,I have a question need your expertise here.Can I just install IFS Print Agent onto my local laptop? I will have a Zebra mobile printer connected with my laptop via bluetooth. I am trying to using my laptop access IFS via IEE and print the label via the Zebra mobile printer, is that possible? Thank you.

Hi, we are using IFS cloud in conjunction with PSO and MWO.  We have a set up where we have a single work task that is planned via PSO and then sent to MWO. Everything here is fine. However, sometimes a second person is required on site to assist. We accomplish this by adding a new resource line on the work task. This in turn sends a new allocation over to PSO and schedules the work accordingly.  The issue I have is when we commit the work Allocation in PSO and send to Mobile each user has to run through the same work flows and survey etc on MWO. We want the lead worker to complete all surveys etc in MWO and the second user just to be able to arrive on site and then set the status as completed when they have finished and not have to complete the surveys etc.  Is this possible?  

We have created a projection function which returns array of results.Projectionfunction ListQuotes List<Structure(ListQuoteResponse)> {   parameter CompanyId Text;   parameter ContactPersonId Text;   parameter CustId Text;   parameter SalesStatus  Text;   parameter PageSize Integer;   parameter PageNumber Integer;}PL/SQLFUNCTION List_Quotes___ (   company_id_ IN VARCHAR2,   contact_person_id_ VARCHAR2,   cust_id_ VARCHAR2,   sales_status_  VARCHAR2,   page_size_ INTEGER,   page_number_ INTEGER) RETURN Proc_Core_Util_API.List_Quote_Response_ArrIS      quote_request_ Proc_Core_Util_API.List_Quote_Request_Rec;   BEGIN   quote_request_.company_id := company_id_;   quote_request_.contact_person_id := contact_person_id_;   quote_request_.cust_id := cust_id_;   quote_request_.sales_status := sales_status_;   quote_request_.page_size := page_size_;   quote_request_.page_number := page_number_;          RETURN Proc_Core_Util_API.List_Quotes(quote_request_);END List_Quotes___; The select q

Hi All, I am getting an error when trying to transfer a work task to MWO. the user and person are all connected and I can log on to the mobile app. however I keep getting this error. any help would be appreciated   

Hello,With an ETL and REST components, I create orders in IFS. After creation I would like to change the status of the order from planned to released.I use this :"https://blabla/main/ifsapplications/projection/v1/CustomerOrderHandling.svc""CustomerOrderSet(OrderNo='blabla')/IfsApp.CustomerOrderHandling.CustomerOrder_ReleaseOrder"I have this response :500      |{"error":{"code":"ODP_DESERIALIZATION_ERROR","message":"Error while de-serializing contents."}}I also try with parameters CustomerNo and Company, i have same message…Can someone help me ? Thanks,

Hi,On the document : V6 Through 15.4 SU2 Feature Comparison we have a functionality Time of Day Travel. I think that function is linked to the transaction Time slot DSE.Could you explain how does it work ?What settings in the DSE session is linked to this Time Slot ?Traffic conditions at a particular time slot is not equal for each location : For example Traffic conditions at 8/10 AM in Paris/London is not equal for the same time slot in a suburban area / rural area.In the same way At 8/10 AM in Paris/London on Monday is not equal that on Saturday.So, I would like to know the usage and impact of this functionality ?thanks and Regardsanthony

We are on Appsv9, and have just applied update 16. We have noticed that on occasions, Print Manager is erroring with ‘No PDF report returned from Crystal Web Service’. Obviously this is only on documents that are generated via Crystal Web Service. We have 3 x Crystal Web Services running and as far as I can remember, we have not seen this issue in Apps v9 before. The error in the Crystal Web Service log is: 18/03/2020 15:23:06[IFSCRWebSetupIFS9Lb]-[GetSavedPDFReport] The web instance is busy. The request will be forwarded to the next available instance. Has anyone else had this? has anyone seen this behaviour after an update? (we were on update 12). My guess would be to create a couple more Web services, but i suspect something somewhere has changed, for this to become a problem now. I believe we are only seeing this when the system is busy. Thanks all Mike

Afternoon, I’ve noticed recently within our application messages we’re getting ‘spammed’ every 10 seconds with a failure for the same error. It seems to state the following for IFSAPP.  When I read the XML message embedded it states the issue could be with NotifyMe app which we don’t use currently;<?xml version='1.0' encoding='UTF-8'?><MANAGEMOBILEAPPLICATION_LOADCLIENTMETADATA><APP_NAME>NotifyMe</APP_NAME><CLEAN_LOAD>FALSE</CLEAN_LOAD></MANAGEMOBILEAPPLICATION_LOADCLIENTMETADATA>I tried to edit ‘Installed Apps/Devices’ for NotifyMe however, I get the exact same error within there also. Any ideas on how to resolve, we’re on Apps 10 Upd12.Thanks

I’m wondering if anyone has managed to generate QR codes to be scanned via a zebra handheld? My preference would be to use Crystal Reports (Report def: Inventory_Part_Barcode_Rep) which when printed would create the QR code with some additional basic data (Part no etc). I’ve looked through the community and haven’t seen anyone create any guides or best practices on how to implement QR codes within Crystal. The potential method I can see is using IDAutomation however, I didn’t know if there’s any alternative or a guide to follow? We currently have access to IFS Report Designer and Crystal Reports 2016 which we can use to create 2d barcodes however, realistically I’d like to generate a QR code using GS-1 Barcode Parameters. E.g. similar to below however, instead using a QR code.Thanks all

Hello.Is there a way to enter an expiration date in the count per inventory part screen?For certain articles, the expiration date is mandatory.Thanks