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Hello,I have created a crystal report for a customer order Pick list, but when I try to view the report in quick reports, I get this error I configured the selection formula to match the IFS result key on the Customer order pick list rep view’s result key as seen in an IFS Cloud tutorial, but still no luck viewing it on this page. Does anyone have experience with configuring crystal reports? Do I NEED to have crystal web services? because currently, I am not using itThanks and any response would be appreciated,Bryan

HI we have encountered this morning on customer site an issue with the pushservice which was in “red” below a copy screen (it is in now  “green” as we have solved the issue)could you tell me how we can monitor this issue ? i have seen that we have in V15.4 an asteaalliance150_serverstatus website but i haven’t found any documentation about this website and the system ask me for a login /passwordthanks for your feedbackChristophe

Hi,I am trying to filter results with the query option. I tried many combinations but, I could not handle it. Get request gives an error. The error is "The types 'IfsApp.EmployeesHandling.EmploymentTypeState' and 'Edm.String' are not compatible.". How can I filter result?   The Error: 

When setting up the Credit Management Basic Date Aging Buckets, what is meant by the Installment Due Date?  Where can it be found on the customer order or invoice?

Is there a way to view PDF files without downloading them directly from the Document Revision screen, similar to how it is possible on the attachment panel in other screens? Is this possible with a custom command maybe?In my case I will have a lot of documents not attached to any objects, I would still like to be able to view the PDF documents without downloading them.

Hi all, does anyone have experience on the process/architecture when building data warehouse in IFS full managed cloud service, where user doesn’t have access to database? We as client are trying to find the right approach with IFS team, but seems we can’t get to right people within IFS to answer us this. Only response we get is that we can’t get access to database but no clarity how or who should than push our data to us to put into data warehouse.Thank you all for your input. 

Hi, I have Unpublished Portal Screen Customization under Customizer manager and now the customizations are under DEV and lock by me as a employee. I want to publish the customization again an need to login in as a contact with customization rights in Partner Portal, but i cannot publish or edit, because it is locked by me as employee.How can i unlocked or change the locked by value to the contact_id. Thanks.Robin

One of my customers needs several measuring points at the service objects, or several parameters per measuring point. This concerns only serial objects. And since the serial parts are manufactured for the objects themselves, the question arises whether I can already specify in the design of the part that the following parameters are later attached to the object. Does anyone have experience with this? Customer is using Apps 10

Just installed a new IFS10 .net PrintAgent on a window 2019 server, everything went through but the server cannot start, here is log:[005] 3/23/2023 4:02:45 PM: Starting REST Service...[005] 3/23/2023 4:02:45 PM: Registering...[012] 3/23/2023 4:02:45 PM: REST Service started on http://OCI-IFS10UD-SJ:8200/[005] 3/23/2023 4:02:47 PM: Registered as [#HOST]-IFS10DE_PA[005] 3/23/2023 4:02:47 PM: Added printer mapping:  PRINTER1->DUMMY [005] 3/23/2023 4:02:47 PM: State changed: RUNNING[007] 3/23/2023 4:02:47 PM: Looking for jobs...[007] 3/23/2023 4:02:47 PM: Error while looking for jobs. Reason:Internal Server Error[007] 3/23/2023 4:02:47 PM: An internal server error occurred. Contact administrator.The key value 'NodeName' is invalid.][007] 3/23/2023 4:02:57 PM: Looking for jobs...[007] 3/23/2023 4:02:57 PM: Error while looking for jobs. Reason:Internal Server Error[007] 3/23/2023 4:02:57 PM: An internal server error occurred. Contact administrator.The key value 'NodeName' is invalid.]……h

Hi Team, We are creating a new QA environment from scratch. We installed the base Astea application and publisher so far. We are yet to create DB synchronization and profiles.It is on a halt because the services “Astea cache service”, “Astea cache monitoring service” and “Astea DSE service” are all not running. DSE and cache monitor is failing because cache service is not running. We also received error message as “Error 1053: The service did not respond to the start or control request in a timely fashion.”To get more information, we checked the error logs (event viewer) and found the below 2 logs:1)Recovering loop failed at 9/4/2023 2:57:11 PMProcess owner: ConfigurationEditorProcess ID: 9940Exception: _isCacheFactoryValid = false. Possible reason: cache server is not running.2)Cache failed at 9/4/2023 2:57:11 PMProcess owner:ConfigurationEditorProcess ID:9940Message:It was not possible to connect to the redis server(s); to create a disconnected multiplexer, disable AbortOnConnectFail

Hello everyone, I can't find the entity (SourceLinesAvailableForShipment) for view ‘Available Lines for Shipments’ to add custom attribute. I also searched in additional view of each entity and still nothing.Has anyone found maybe how to add a custom attribute for this entity?Thanks!

A beautiful good morning to everyone! :)Is there a way to controll in an IFS BR file for the status of a purchase receipt?I cannot find the status in the light items nor in any of the linked dimensions.My current workaround would be to extract all receipts filtered for the cancelled status from the IFS App 10 GUI and add them manually to the executed report afterwards and link the status for the cancelled ones with a lookup and remove those receipts this way.Does anyone have a better idea?Manipulating the information source itself could be an option?I wouldn’t know how to do that currently, though.The overall goal is to produce a GRNI Report.Best regards,Benny

Hi, FSM Installer package shows “FSM Mobile Service” component like below in On-premise upgradeBUT, same package does not show the option “FSM Mobile Service”, when upgrading the Azure installation. Mobile.zip files exists with in root folder of the package.Should the same zip file be copied to somewhere else to make it available for Azure? /Sanjeewa

Is there any documentation on IFS standard database tasks?

Hi Experts,Appreciate your input regarding the following issue.Issue:- In customer’s Environment Mobile client Home screen is not loading when accessing with role, when they are removing the role then the screen is loading or if they clone the existing role and create a new role then with that new role the home screen is loading but not loading with the existing role.Also, why is this issue occurring for the specific role, but not for the cloned role?    

FSM Release 6, Smartclient. We need to include the ability to add attachments to the FSM Escalation screen. I see a few tables such as PLACE_ATTACHMENT which allows for linking PLACE to ATTACHMENT. Do I have to create something similar for the ESCALATION table? Add a child relationship to ESCALATION screen to add the ATTACHMENT tab? Any step by step guidance from someone who’s done this process and can offer direction would be appreciated. Don’t want to miss steps with creating custom metadata, etc. Thank you

Community, We are testing with bank ISO20022 US supplier ACH payment, we got below error - Recipient Postal Code is Required.would like to borrow your mind, where is the place to could fill the postal code in below supplier bank information panel?  

Hello, I am hoping to clarify my understanding of Work Center capacity. Currently, we setup all Work Centers as Infinite Capacity (on Sched Capacity). We run calculate capacity and the WC Capacity tab populates.Given that the work center is defined as infinite capacity, does that mean the WC Capacity dates are not relevant to the Shop Order scheduling? As an example, one of our WCs calculated to 8/31/2023 on the WC Capacity tab, however, we are not having any issues with releasing Shop Orders against the WC beyond 8/31. My assumption is that this is due to the WC being defined as Infinite Capacity.  

Hi All, I’m adding a bookmark of ‘Service Quotation’ but IFS Cloud automatically adds a filter which is the selected Service Quotation when you open the window. But I don’t need/want that filter. is there a way to remove it? IFS does not do this for ‘Sales Quotation’ so why is 'Service Quotation’ any different? Best RegardsRoel  

Error whist deploying middle tier. Checked all my config files and main.ps1 deploys fine. No certificates are loaded for ifs-db-init-certs ..Failed updating database. ORA-01017: invalid username/password; logon denied.Failing updating, check credentialsThis is for version 22.2.10. Any ideas?

I now get this when it starts the ifsapp-amm pod:Events:  Type     Reason     Age                      From     Message  ----     ------     ----                     ----     -------  Warning  Unhealthy  4m52s (x197 over 3h32m)  kubelet  Startup probe failed: Unable to connect to databaseI’ve checked the ifsmon-password and ifsapp-user passwords and they both seem correct.Which password does it use to connect to the database and what permissions should it have?Thanks,Alex

Hi Team, We have situation where we Subscription charges which may consist Digital Charges and also ecommerce subscriptions. We have a designated expense code for Subscription charges and this will reflect in given account according to posting control. We would like to see the break down between Digital and Ecommerce charges and checked whether this can be fulfilled using the Process Code functionality. When checked in the application it was noticed that the process code can be used in the invoice modules but not displayed in expense sheet to select.  Can anyone let us know whether this is possible and if so how it is done?

​Hi,I am trying to set the budget in demand planner in Cloud23r1 by executing the job set budget base The help text states that this should copy the adjusted forecast to budget, which is what I want“System EffectsThis job causes the adjusted forecast to be copied to the budget line for all parts, so after this you will have a budget value on all parts that are based equal to the adjusted forecast of all parts.”However the job seems to be copying the system forecast rather than the adjusted forecast to the budget, meaning any changes that have been made and approved by the demand planners is not being reflected. The same also occurs if I copy to target sales plan rather than budget.  Is there a setting somewhere that allows you to switch between adjusted and system, or is the system/documentation incorrect? ThanksAndy​

Hi,I'm getting an error after upgrading IFS Cloud from 22.2 to 23.1 as below. No customizations. Compilation errors for PACKAGE BODY IFSAPP.FRAMEWORK_SERVICES_SVCError: PL/SQL: ORA-00932: inconsistent datatypes: expected UDT got CLOBLine: 1869Text: KEY 'UserInformation'        VALUE user_info_          FORMAT JSON,Error: PL/SQL: SQL Statement ignoredLine: 1867Text: SELECT json_object(So cannot log in to IFS Cloud. Same error is at,NAVIGATOR_SYSNAVIGATOR_CONFIG_UTIL_APIFRAMEWORK_DEBUG_SERVICES_SVC Please suggest a solution.

Community,I have a question need your expertise here.Can I just install IFS Print Agent onto my local laptop? I will have a Zebra mobile printer connected with my laptop via bluetooth. I am trying to using my laptop access IFS via IEE and print the label via the Zebra mobile printer, is that possible? Thank you.