Solved

Hi, we are working on upgrading from Apps10 update 20 to 25R2.  We have been building some basic data in Apps10 aurena to import into Cloud but we use IEE in production.  While in Aurena, I can successfully create a call center case but after selecting the dummy customer we use for call center, the callers didn’t come up in the LOV, it only showed my name.   The list used to be retrieved from the  support agreement, customer contacts table and I maintain that as people come and go.   In Aurena, it looks like you have to add the CC contacts on the customer itself, is that right?  As soon as I added a user directly on the customer, then her name appeared as selectable in the new case assistant.  Thanks,Mary

Hi Together,In Case we have tardy shop orders (need date in the past).Is there a way for those shop orders to be automatically scheduled forward from the earliest possible start date?What is the standard behavior here?Kind regards 

Hi, We’re trying to set up a material overhead with a fixed cost per part in the structure - the idea is that each issue shall generate a posting with that cost, and that there should be a fixed cost per part rolled up to the next level. E g if the overhead is 100, and there are two parts in the structure of the manufactured part, the cost would be 200. Our overhead generates correctly when the material is issued on the shop order. But we cannot get it to show in the Part Cost. The documentation seems to indicate that it should be possible, but we have tried several combinations with no success so far. Is this possible, and how should the overhead be set up in such a case? Tested in 25.2.3/ Kenneth

Hi! I wanted to know if there is a possibility to grant only certain command action from a configured existing projection.I want to grant/revoke my custom action here. Should the custom actions show up her after the projection is published? Configuration of the projection: Best regardsChristian

Hello, We are currently on 22R2 for IFS Cloud and we have encountered an error. I created a quick report to pull some values via SQL and we want to schedule this report to attach an excel file of the output onto an email and send it to our users.We scheduled the report and have the emailing set up properly, but we never received any emails. The only thing we received was this error on the print manager logs. Thanks,Bryan “Exception while generating Plugin Output Caused by: Error while rendering the report. 11 retries were made. The last error message is Server returned a status other than OK: 500 Message: Internal Server Error”

Hi!When create a new ‘Work Center’, there fields ‘Production Line’ and Departmet can be used. And also a tab ‘Resource’ can be used. But I don’t how map the real production process to these setting. Is anybody can give me some instruction?For example, a plant with 3 workshops. Die Casting, CNC and Assembly.In CNC workshop. There 2 types machines, CNC and Auto Washing. CNC equipments drill holes on Die Casting Semi-Finish goods. Then Auto Washing equipments cleaning surface of products.There 2 types CNC machines, 10 Mazak FF-660 and 15 Brother TC-32B.When I create work center for Brother TC-32B. Should I create 1 work center for it? And create 15 resources for each machine? What about production line and department?And which one will be used for product capacity calculation & schedule production plan? Could you give me the relevant calculation formula？

Dear Community Team, As the Taiwan KEYUSERS are not satisfied by the given translation in simplified Chinese it would be helpful to have a separate translation for TWN.Does IFS support this ?If yes how we can proceed with the request. Thank you and Best regards,Kalhari.

Hi There, I am looking for a solution to perform the revaluation of fixed assets as a bulk. In the real customer scenario they want to revalue 20,000 fixed assets, which is not possible to do manually one by one. Is there a possible way to perform it using external files?

Hello,In MWO service classic application, when we click on the main menu as shown below, it adjusts the layout of the dashboard screens to the right and displays the main menu list. It also had the ability to display the icons for the users to view the list without clicking on the menu.In the new MWO service application, the icons are not displayed directly in the screen and can be viewed only when the main menu is clicked. Also, the dashboard screen is not adjusted but the main menu overlaps with the screen as shown below. Please let me know if we will have the same layout features from the classic application mentioned above in the new MWO service application in the future updates. 

Community,How to fix below error?I am trying to connect a Repair Work Order to a superior work order which is connected to a project, i got below error message. Same error message is also prompted when I am trying to connect the same Repair Work Order to the project using Project Connections. see below error. 

Hi,Is it possible to duplicate parts linked to contract to all the contracts of the company ?For exemple, I create a purchase part on the first contract and I wan’t it to be duplicate on all the contracts of the company (even when it’s modified). 

In 25R1, I am trying to add a comment to an Outwards Transmittal. I cannot figure out how to do this, The Steps I followed are :1.Create Document Transmittal 2.Connected to a Project3.Entered Expected Send Date and Expected Latest comment days as today4.Connected Report to Transmittal5.In the Files to download section , Original and Comment files were enabled6.Added Documents to the Transmittal7.Documents were Quick Released8.Changed the Status of the Transmittal to Sent9.Added Acknowledgment10.Status was changed to Acknowledgement Received11.??? Need to add Comment - NOT SURE HOW TO DO THIS ?  

Clicking Share > Print on a purchase order created from a distribution order results in an error, “The operation is not possible for a purchase order created from a distribution order.”Is there a workaround or setting that will allow users to print a purchase order created from a distribution order?  

Hi all,In IFS Apps 10 we used an Event Action (PL/SQL) to block users without the IFSFULL role from changing specific fields (e.g., switching off Project Unique Procurement or enabling Project Access).In IFS Cloud, since Event Actions are no longer recommended, we are asked to use Workflow.However, Workflow seems to be approval-based and does not support immediate blocking validation.Is there a way to enforce this kind of role-based restriction using Workflow, or what is the best practice in IFS Cloud to achieve similar behavior?ThanksThe event action code. DECLARE check_access_       NUMBER := 0; CURSOR check_access IS SELECT COUNT(1) FROM ifsapp.fnd_role_role t    WHERE t.granted_role = 'IFSFULL'  AND grantee = '#USER_ID#';   BEGIN IF '&OLD:ROWSTATE' != 'Initialized' THEN    OPEN check_access;    FETCH check_access INTO check_access_;    CLOSE check_access;    IF check_access_ = 0 THEN      IF '#USER_LANGUAGE#' = 'nl'  THEN          Error_SYS.System_General('ERROR: Het is niet to

Hi, My customer has created a page as an action in mwo and added several fields to that page. In one section they have created two fields; a LOV and a Text field. The customer wants to enable to Text field based on the value they add to the LOV.Ex: make the text field visible only if the LOV value in ‘Other’.This has been setup in page designer configuration in below manner and working fine there.   However, the problem is that, this change does not apply to mobile. Any idea why?We have initialized the app, refreshed cache and disconnected and connected the app.Best Regards,

Dear all.IFS has introduced the IFS Ai feature where it is possible to extract invoice header level information using invoice image file to load invoices automatically.I have extracted the desciption from the release notes of 25R1“To facilitate the supplier invoice data capture automation, the Azure Invoice Model is integrated with IFS Cloud to automatically extract relevant data from supplier invoices uploaded to the system. It supports various file formats, including JPG, JPEG, PNG, and PDF.​Upon upload, the model captures key invoice details and facilitates the creation of corresponding Supplier Invoices within the application.​The extracted data includes the following fields:​Header Level – Supplier, Invoice Number, Invoice Date, Due Date, Invoice Recipient, PO Reference, Gross Amount, Net Amount and Tax Amount​”. Where can I find a help document which can help me configure this functionality. Need to demonstrate the same to customer.

Could anyone explain what are Phantom parts and share some aviation industry example to use Phantom parts.

Hi All, Do we have a way to create two work assignments for below requirement.There should  be two or many assignments where one assignment is primary (task leader) and others are secondary.  Only reporting should be done by the primary assignment. Others are supportive and do not report time to the work. It is like booking of few other resources to support main assignee.Crew functionality does not matching with this since these grouping are dynamic and short term. In IFS, if you create assignments all has to complete the work to automatically transfer the work task status to “Work Done”.Is there a way to work with a primary assignment and a dummy assignments? TIA.

Hi All,Can someone please explain the standard IFS solution to impair fixed assets? In that process, will I be able to identify impairment transactions separately from other value reductions of the FA?

Hello, I am using IFS Cloud version 24.1. I would like to perform a disassembly process, but there is no disassembly product structure defined. What would be the easiest and most correct way to proceed? Could you please guide me?Thank you.

Hello all, It is possible de define Price effecctive date (either Order date or Receipt date) at the level of the supplier. Do you have an idea if it is not possible to change this at the lvel of purchase part or purchase order line? I have a client who asked for it Thanks

I have a customer order line on a partially delivered Customer Order that is stuck in Picked Status.How can I moved the status to cancelled? On Customer Order there is only one line Picked, but in Deliver Customer Order with Differences there are actually two for this order and no information or way to fill out the line.I get the error below when trying to Undo Reserve and Picking.Please help...next step will be to enter a ticket with support. 

Hi,I am currently using 25R2, when selecting Start Work on the mobile app (IFS MWO Maintenance), I am receiving the following error.   When select Accept, Incomplete and Reject it works OK.  Can you please advise what may be causing this issue when Start Work is selected? Thanks!

When creating a Customer Location I have the option to assign a Validity period against the location with a start date and end date:There doesn’t appear to be any enforcement of this parameter when I am creating a Service Request/Task at the customer location if the end date has been passed. Is this by design or is this possible a bug? The idea would be that the customer Location shouldn’t be shown on the LoV after the end date has passed.Thanks

Hi, I want to hide the Corrective and Preventive Actions section only for some users. I could not find any permission set that can be used to hide this.