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Is it permissible to use HTML Coloured Text  in large text fields, such as JIC Steps?Example<span style="color: #FF0000;"> Red Text Here </span>or <b> <span style="color: #FF0000;"> BOLD Red Text Here </span> </b>It appears to work in our ‘Pre Production’ instance but wondering if there are any side affects. (Jasper Report Work Capture, etc).We are aware of the issue of non-printable characters when copy and paste from MS Office into fields (Unicode errors for apostrophes).Is Html Colour Text likely to create similar errors? Mx Ver 8.3 SP5ThanksRD 

I’m getting an error in Print Manager, (An item with the same key has already been added) but the report is still printing. What would cause this? If i print through ‘Order Report’ I don’t get the error. I ger the error if I print using  RMB sql action or when I print using an event trigger sql action. It happens now on two different reports with different views. Has anybody else seen this error when printing?Thank you,

I would like to make a field on Shipment have a default value of True/Yes...but it is not working for me.Have tried various things...hoping someone can spot it right off 

Hi,Is there a way in ALLIANCE V15.4 in Web mode to obtain this setting that allows the entire activity block to be colored instead of just the outer frame?From this to this :  ALLAINCE V15.4 SU7

Hi,Trying to use the “new” Dispatch Console in Web mode, one of our customer has discovered a very weird behavior :Right Click on Map and select “Display All Agents on Map” then “Show Direct Routes”Any Agents or Site address that are unvalidated effectively are displayed in outer space – geo-coordinates 181, -181. This means that it is difficult to see the routes for all technicians on the map, as you have lines everywhere.whereas in ths DC Smart client the unvalidated addresses are simply not displayed. This makes it easier to see the routes (obviously without the unvalidated orders) Is there any parameter in th Web DC that simply ignores routes for these unvalidated addresses ? Is it a bug ? Thank you ALLIANCE V15.4 SU11

Hello,I would like to automatically pre-fill the value of the "PartNo" field in the part screen via BPA : So I created this very simple workflow: Which is triggered when you click on the "+" :  However, nothing happens when you click on it.However, if I try to pre-fill the field next to "Description", there's no problem: I have the impression that the "PartNo" field poses a problem because it's the primary key?Is this the case? Is there a solution?Thanks for your help,Théo

Why is there no Controlsize for a Custom Field?  

Hi,for a product, a repair cost is defined for a vendor. In bas stock, an inventory item of this product is associated to a warranty type, whose Pricing Rule is FULL COVERAGE. We create a Bulk Repair on this inventory item with this vendor, so the cost should be Zéro EUR but it is not the case, the Bulk repair is valuated with the product repair cost defined for the vendor. In Alliance Help Document, it’s also explained that the bulk cost must be Zero in this case. See attached document (reproduced on QAC,  PR2602160001)Best regards

During our recent production outage, we observed that multiple servers are attempting to delete the same message repeatedly, causing database blocking. The repeated deletion attempts occur within active transactions, leading to locking issues, causing conflicts and prolonged transaction locks. Also, from the server logs we could see a message - 'trying to delete non-existent record'. So, we assume that the request is already processed by server A, and unknowingly server B is processing the same request which resulted in 'trying to delete non-existent record'Could of you help to understand1. Why is the same request (delete commands) being handled by multiple servers?2. How does IFS manage user sessions?3. How to route a request from a single user/device session to the same node till they complete their tasks?4. Why can’t we enforce a “single active session per user” policy?5. Can this be resolved by configuring session stickiness from F5 levelCan any expert help to understand the scenar

Hello,Kindly help me with below issue.After deletion of Purchase grp , what are the activities impacted in procurement process ?Thanks in advance. 

The Status fields to choose from are Cancel; Hold; Close; Won, Partially Won; Lost Infact, Won; Lost; and Partially Won are not Statuses but States. Why are Status and State in the same Status bar? We now have problems with salespersons choosing the state WON or LOST from the Status list, which still keeps the BO active as the status should have been Closed and then choose Won or Lost from the popup. Is there any way to hide Won; Lost and Partially Won states from Status bar?  

25R1 - Service ManagementLooking for some ideas on how to mass broadcast notifications to field operators using MwO.Example : Flooded area - do not go near this 

Hi,I faced this error while trying to export a Crystal Report into PDF:Illegal Access! PRPTINFO does not follow valid pattern.Does anyone know the cause?RegardsHadi

Hello,How can I add a custom attribut to Shop Floor Workbench page. I created the attribut.But it is not accessible from Page designer.  

In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

Hi CommunityDoes anyone know where i can find a setup guide for intercompany invoices.We implement IFS Cloud at the beginning of the year and this functionnality was not explained /tested.Thank you all

Hi All, I am receiving the emntioned error, Any expirience with ?   

Trying to connect to IFS Cloud 25r2 environment using IFS Report Designer v200.3.0003Initially received a missing Client error.On checking IAM Clients, noticed that IFS_report_designer was missing.Added IFS_report_designer as per techdoc - Setup IAM Client for IFS Report Designer Unfortunately, when trying to connect using IFS Report Designer I now received the Invalid parameter: redirect_uri   Any advice much appreciated.

Within the Workflow Configuration the fuction of “Mandatory” for Attachments seems to be not working.Expected results is when a workflow has select of “Mandatory” for attachments the Request should not be allowed to finish without an attachment.  

 Hi all,Within the Edit Address work task, I’m able to define a task end location.We are using manual allocation.However, it’s not clear to me how this end‑location information is passed to MWO or the Dispatch Console (given that we’re not using PSO). Specifically, I’m trying to understand how the technician is informed not only of the initial task location, but also of the final destination.Essentially, it works like defining a route segment with a start and end point, but without using a linear asset.Could someone please provide some guidance on how this is intended to work?Thank you 

Im trying to restrict the work type “FAULT” from using. however i couldnt find any method to do that. Is there a way of doing it without using a workflow or will there be a feature to restrict or disable a work type in a future release?   

HI In Page Designer, there are missing fields that I need to add, which are located in the Purchase_part table and PurchasePart entity. How do I do this? KR

There is a popup that comes up everytime an employee is added to a project, after their first project.  Is there a way to disable this popup?  

We are trying to edit the Recent Transactions toggle in Project Transactions (Project Management>Reporting>Project Transactions) on to default is off.  I haven’t been able to find this setting to edit, has anyone had success in trying to change this default setting?

Hello everyone, We are currently in the process of automating the customer reminder process and want to use the Event Action Send Email for this. We would also like to personalise the email for the customer as much as possible (which we consider to be a minor requirement 😊 ), i.e. the customer number and customer name should appear in the subject line.Now that doesn't seem like such a small request, and we haven't been able to manage it.😑We are unable to proceed with the values in the conditions in the ‘Event Action Details’ screen. However, I sincerely hope that the issue is on the screen side 🙄 and that it is quite simple to resolve. Can anyone help us please?