Hi Bryan,

There is an option/button called ‘Blocked Info’ in the Customer Order Header to process a blocked CO. You can see that if your CO is in ‘Blocked’ status.

• Once you click on that, you will be directed to ‘Handle Blocked Customer Orders’ page. 
• In there, two buttons will be shown once you click on the relevant order line

By selecting Release from Credit Check, the order will be released and can be processed without any issue as you wanted and will not be blocked again in any of the steps where a credit check occurs.

By selecting Release Blocked Order, the order will be released and can be processed but may possibly be blocked again later in the customer order flow.

Since you want the CO to be processed in the normal way, you can select on Release from Credit Check as there wont be any interruptions again in the process flow.

If you want to unblock a certain customer who is credit-blocked from the Customer Master then you can follow any of the options stated below.

• in the Customer → Credit Information tab, disable the ‘credit blocked’ checkbox
• or increase the ‘Credit Limit’ amount

Hope this helps. 

Thank you,
Dhananjani.

Hi @bdoucette, when you release a blocked customer order from Handle Blocked Customer Orders screen, order status is set to the status before putting to blocked. Hence it will not automatically go through the customer order flow. If the order goes to “Released” status after released from “Blocked” status, then you will have to manually do the reservation step again to start the order flow. If the next steps are set up to happen automatically in the Order Type, then it will go through those steps automatically. Thanks.