Hi,
I have a question and I need your help.
I have a request work task that I have completed it in mobile work order but still, the status in Cloud remains ,,work started,,. If I try to change it manually, it tells me that I have an active assignment, but in MWO the only assignment I had is completed. Do you have any idea why this is happening and how to set the status to work done? I am using IFS Cloud 24.1
Thank you in advance!
Best Regards, Miruna
It appears that the message of Completion against the Work Assignment either hasn’t been processed by Cloud yet, or has got stuck/errored. Have you been able to check the Mobile Logs within IFS Cloud? Has MWO been Sync’d successfully?
Solution Manager>Configuration>Lobby>Lobbies>MOBILE APP STATUS is a good starting point. Check the failed and queued transactions. If you don’t find any, check MWO>Sync Monitor>Transactions.
I found the problem in failed transactions. It was due to a configuration that the technical team did. thanks for your help. BR, Miruna
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