Service (Touch Apps, MWO, MRO)

We are testing Purchase Requisition authorisation through Aurena Notify Me.The notifications are being received OK but when either Authorize/Acknowledge or Reject buttons are clicked, we get an error “The sync process has started failing”.The the Error on the notification is Cannot AUTHORIZE requisition unless authorized by another user.The process can be completed by the same user in Aurena. This was IFS Apps 10 UPD21IFS Aurena Notify Me 10 - 10.22.1450.0On the server we enabled Notify Me 10 - 1.0.7Any Ideas, I’m pretty sure it worked in the past but this would have been different versions.ThanksPaul

Hi All, In version 10 we had the Support Center Module in “Relationship Management”.Is this not available in Cloud? Did call center replaced with that in Cloud? Thanks,Chamath

Hi all, We are testing with Cloud 23R2 having an on-prem database. Just wanted to know if it is possible to configure the access such that mWO (Service Engineer) can access IFS directly from Android phones (i.e. without a vpn), but all other users accessing the wider IFS Cloud pages via PCs, tablets should use a vpn to connect? My idea is to make the access to IFS is secure enough, but not too rigid for the mWO users, and at the same time they don’t have to depend on reliability of the vpn.TIA.

Hello, we placed a purchase order from the maintenance order. However, we want to cancel this order. But we cannot cancel the purchase order because it exists in the maintenance order. We also cannot cancel the maintenance order as it is being used in there. What would be the appropriate course of action regarding this matter  

Hi Experts, Is there any way we can change the color of the shift displaying or breaks or tasks in my work calendar.How can we configure that?Thanks,Hesh.

We frequently have work tasks where we issue Purchase Orders against them and send the parts to the techs directly from the vendor instead of going through any depots.  This occurs prior to scheduling due to the desire to have the parts in hand prior to scheduling work.However, our techs in the field are using mWO.  If the PO is connected to a Work Task, and the work task has not been transferred to mobile, the techs are unable to see the PO at all.  This is even when the PO has the tech’s warehouse and location listed on the PO correctly.Is there something we are doing incorrectly?  Or is this as designed?  If as designed, then why was it designed that way and is there a way around it?

hi experts,I need to confirm whether is there any possibility to attach media/photos for the material in task.For an example if i want to attach a photo of the issued material is it possible in “issued material” in here?Thanks in advance Hesh

Hi experts, Could you please let me know how can we see the shift for the mobile user in my work calendar in MWO.is that possible if it so, how can i set it? Thanks,Hesh

Hi Experts, We do have a customer requirement as follows. We need to search for required material quantity for the mobile technician using “find part”.Once he finds where is the stock he needs the required quantity to be reserved from the stock or warehouse. I know from existing functionality we can find part and then contact the warehouse and pick the material quantity but is there anyway that we can reserve the amount once we figure out this part is available in this warehouse using “find part” from MWO. I would like to hear your suggestions to achieve this. Thank you,Hesh.

When attempting to add a new  address to a location and save the  address the following message is presented  : 

 We are rolling out MWO Service and have EquipmentObject set to Grouped Push.Grouped Push is running successfully and we can see objects on the device via the Objects page - and we can create New Work from there (work order).However, from an ongoing Work Task if we go to New Work, in the assistant click Objects list, there are no objects listed.This page must be running a query against the list of objects and returning nothing - can anyone provide the details of the query it is running?    

Dear allHas anybody else experienced issues with the deployment / release of mWO appearance designs? I today have adjusted an appearance design and added a few new parameters to it, also uploaded pictures to link them as “resources”.The design has been allocated to my Mobile user and I re-installed the application on Windows.Appearance design is published and works just fine on the Aurena web client. When initialization has finished, the baseline design was applied to the client, instead of the configured design:Looking forward for learn if you had similar experience.N.B. It works on Android.Best regards:MarkoFYI: @RobSimon

I am hoping someone might be able to support me in coming up with a solution.Current Solution:We have Engineers using the MWO Service App. 1 Work Order could be assigned to multiple engineers.Engineers each have their own Parts Delivery Location within IFS.Custom Field on Purchase Requisition pulls the Engr ID from Resources flagged as Task Leader.The system has an Event created that pulls the Engr ID from Purchase Requisition Line, finds the Warehouse and populates the Purchase Order with the Engrs Part Delivery Location. Issue:It is not always the Team Leader placing the Purchase Requisitions meaning in some instances the Purchase Order is populated with the Incorrect Engineers Delivery Address.Need:I want to find a way to pull the Signed In MWO Users Username into the Purchase Requisition Line. So if Joe Bloggs raised the Purchase Requisition on their MWO Device, the Purchase Requisition pulls Joe Bloggs into the IFS Purchase Requisition Line Question: How do I pull the MWO Logged I

Hi Experts,In MWO , if we want to  set the work task to waiting and enter a reason for waiting how can we configure this same as what we have for entering a reason at cancelling. Thanks,Hesh  

Our server instances seem to crash every few days…  No, we do not have a root cause, yet.  Until then, I was told to set up a notification when the servers go down so we can restart them.  How do I do this?  Are there specific Windows services specific to the different components (MainServer, IntServer, etc)?  When these go down, we cannot even open the Middleware Server Admin Console to look...    I would open a ticket in the IFS Customer Support Portal, but my password has expired and there is no way to reset it. That’s another issue… 

Hello,Does anyone know where the cancellation comment on a work task is kept? I’ve been looking to add it via Page Designer, but can’t find the field anywhere. Tried to debug the field but no view is listed.Any assistance would be appreciated. Thank you!

Not able to sync the some fields and status of the work task instantly after update without initializing. Only after initializing the mobile, we are able to see the updates.I am trying to update the some core fields and fields which are created newly through customization. we are performing update in cloud and but the updated value in not syncing back to mobile till we initialize the MWO.But i could see some statuses and fields are syncing instantly from cloud to mobile without initialization we need to same functionality to be applied for other fields and newly created fields through customization.Can anyone please help in achieving this functionality.Thank you in advance.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk 

Hello IFS Community,  I hope you are doing well. I have been noticing a difference between the IFS9 and IFS10 in the section of Service and Maintenance. IFS 9 have a section named “Reporting” this page contain a series of pages and reports.On the other hand, IFS 10 named “Execution” this page contain a series of pages and report. However, we are missing some from IFS9.  Are they not part of IFS10 ?I am trying to located the page “Time Report by Employee” (IFS9) do you know if the name changed in IFS10 or if it is located in another module?IFS9IFS10Thanks,JL

In MRO for Multilevel Repair Shop Order Process, In Repair Shop Order/Multilevel Repair Structure Tab is not getting Enabled in IFS -10 Race Version… can any one brief the steps to Enable the Tab.

Hello,We have at times big jobs, where our engineers are on location for several days (not always in a row, but can skip a few days).Is there a way we can have it bookings in order on the report, right now the dates are coming in random: Thanks,Michael

We are about to upgrade from Apps8 to Apps10 and wanted to know if Apps10 has a solution which would allow WOs to be completed on a mobile device without a network connection. I know this is possible with the MWO app as it has an “offline mode” built into it but we are not looking to use the MWO app as we only have a small number of staff who will need to use it in this format. Therefore we see no reason to have a Touch App server setup for this.Is it possible to process WOs offline without WMO/Touch App solution?

Hi Experts, I have set the and checked following are correct as required in the cloud env. parameter location_on_demand_mode= fine GPS allowed is set to yes in applications in SERVICEENGAPP In “Installed app details”, App GPS enabled is set to YesAnd then from MWO app for the service object I go and click on update map position and set position which gives an message as “object map position updated with retrieved device location”But when I go and check in screen “device location”, there is no relevant record with Lat/long values Could someone please help me on this to understand where it can go wrong? Thanks,Hesh.

Hi TeamWe are getting FND_RECORD_EXIT when system is trying to generate the work order from schedule task and we are getting below error.Sometime we are getting this error and sometime system is generating the work order.When we get FnD_Record_exit system created the work order with blank Work task.  

Hi Experts, I have created a object in my mobile user site and have tasks on that object.Mobile tasks are sync to mobile app.I have added user site to user IFSSERVICEENGAPP in “site per user”.And have added security groups for the permission set as following. But I can not see objects in here  or inside the task under object  Could you please advise me on what could go wrong? Thanks,Hesh

Cannot see Work Type information in MWO Service Eng APP 10 upd 10, is installed the MWO Service Engineer App.Installation has happened properly and all the data has synch with main server, but Work Type information is not fetching.I could not find the reason why they are not synch.