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We frequently have work tasks where we issue Purchase Orders against them and send the parts to the techs directly from the vendor instead of going through any depots.  This occurs prior to scheduling due to the desire to have the parts in hand prior to scheduling work.

However, our techs in the field are using mWO.  If the PO is connected to a Work Task, and the work task has not been transferred to mobile, the techs are unable to see the PO at all.  This is even when the PO has the tech’s warehouse and location listed on the PO correctly.

Is there something we are doing incorrectly?  Or is this as designed?  If as designed, then why was it designed that way and is there a way around it?

Hi

Yes, this is as designed. If the tech should receive a work task connected PO, tech should have been assigned to the task and if the tech uses MWO task should have been transferred too. This is to make sure the right tech receives the parts, that’s why it ignores the warehouse/location mentioned on the PO line details. Warehouse/location mentioned on the PO line is considered only if the PO is stand alone (not task connected). 

If the scheduling happens afterwards, can’t you raise the PO as an standalone? Otherwise please raise this as an idea for future enhancements.

Thanks

Sampath 

We want the PO connected to the work order because we want the actual cost of the part to be applied to the work order instead of the average cost which is what occurs upon a basic issuing.  Beyond that, we need the tech to know why we are sending them the part.  If we have the vendor send the part directly to the tech, then all they have is a part and a PO number, with no reference for which it to be used.

We work to keep as little inventory in the technician’s inventory as possible, and we end up using many different unique parts.  So if there is no connection between the PO and the work task, then there is no way to track when that part arrives and is ready for scheduling.

We have the same issue with another customer. Parts have been ordered for a task that is scheduled in PSO. The technician has been fixed to the task to ensure that it is schedule to them. However the parts a sent to the technician a number of days before the task is due.

The status of the task in PSO is allocated and is only committed on the morning that the task is due to be attended. However the technician is unable to receipt the parts. The only way to achieve this is to raise the assignment in IFS Could and therefore commit the task early in PSO which can then create a number of scheduling issues.

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