Question

No Azure option on latest version of Scan-it

  • 13 March 2024
  • 1 reply
  • 13 views

Userlevel 2
Badge +7

Hi

 

We are on version 24.2.1118.0 for Scan-It on Android, and we no longer have the Azure login button.

 

There seems to be no way to fully log out right back to the initial login screen, where it gives the option of Azure or user/password.

 

It asks to re-authenticate, suggesting someone is already logged in.

 

Has something changed in this latest version?

 

I can recreate this on the Windows app although it is slightly different.

 

If I open the scan it app, it shows me a username that isn’t me (and hasn’t been signed into this PC), it gives me the option for Disconnect or Log in.

 

If I log in, it says I have 2 attempts left.

 

If I disconnect, it takes me back to the page with the URL in.

 

I then click connect it brings up the Azure option and the Log In option. 

 

 

Any help would be appreciated.

 

Thanks

 

 

 

 


1 reply

Userlevel 5
Badge +12

@EILCTHOMPSON can you share some screenshots of the issue so we can better understand what’s happening here please? remember to mask out any sensitive info!

Can you also share the device logs via DM with me please?

Thanks,

Rukmal

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