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Hi everyone,

I'm working on a custom consolidated task report in FSM where I merge multiple tasks into a single output. I created a new report template (FULL_INSPECTION_REPORT_GROUPED_4) to generate this merged report.

When triggering the report generation from the WebClient, I receive the following message:

"Report FULL_INSPECTION_REPORT_GROUPED_4 is being generated asynchronously."

However, I never receive a follow-up notification or download link. The report doesn't appear in the downloads, and I can’t retrieve it from anywhere else either.

Has anyone faced a similar issue with asynchronous report generation? Any guidance on how to debug or force the download (e.g., check report queue, logs, or configurations) would be greatly appreciated.

Thanks in advance!

Hi ​@RTTATOVAR,

Have you checked to see if the report can be printed by going to the report retrieval screen?  When running reports from the web client if they take more time than what is setup in the app param ‘report_generation_max_wait’ then the report is run but instead of tying up the client it allows the user to keep working and then they can retrieve the report from the report retrieval screen.

 

Best Regards,

Morris

Perfect!
You just saved my day! Thank you so much. I was really disappointed after spending a long time trying to get the report to work and not being able to download it. Now it’s working perfectly, even better than I expected. Truly appreciate your help, thank you once again!

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