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The below 2 invoices were added manually to last weeks ISO payment run as they failed to pull through automatically based on the date range. Invoice 7010 should have definitely pulled through as it was already overdue in IFS.

When preparing ISO payment run yesterday, we noticed that the 2 invoices had been left behind & were still sat in acknowledged status in the Supplier Payment Proposals screen. They appear on the payment proposal report that was downloaded but a remittance wasn't generated & having checked the bank, the payments haven't been processed.    

Finance have checked & double checked the account record & can't see anything incorrect with the set up. The invoices are still sat as open on the Sales Ledger.

 

Could anyone can provide guidance on how to resolve this issue as we have never seen this before.

 

Thanks

Hello ​@BEYJASONCHAN 

The screenshots does not tell much but check if the supplier is defined with payment method ISO and if it is default method or not.

If it is defined but not the default method then uncheck Only Installments Specified with Default Payment Method field when creating the payment order.

Hope this helps

Furkan

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