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11545 Topics

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

(FSM BR)Expression to put date based off created date

I am looking to create a value business rule that populates a day that is 30 days after the created_dttm in FSM. i looked at the cheatsheet but was unable to figure out what expression is required. I tried to do DATEADD but that didn’t work.New to using expressions so any help is appreciatedthanks!

2352

4 years ago

emiller3061Do Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

Shop Order Requisition Start Date Issue

We have a problem with Shop Order requisition due dates relative to shop order start dates that result from a MRP run. If our order quantity is 1, the manufacturing lead-time is 5, and the due date is 09/25/2020 then the start date will be 09/24/2020; why is it not offset 5 days? Should be offset by the fixed manufacturing lead-time. If we change the order quantity to 10, then the start date is offset by 10 days and is 9/15/2020; this is not good. We want to use “standard practice” where the lead-time offset is not affected by the order quantity size. Can anyone please help with this? EDM

6055

4 years ago

Hans AndersenHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Move tab order in ver. 9

How do I move the last tab to the first position.

4383

4 years ago

milesrushDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Developer Studio Hung Expanding Module

I am trying to customize an object in the order module. When I try to expand the module, it hangs up and shows Please Wait FOREVER.I’ve tried this on multiple computers. I’ve tried deleting the %AppData%\DeveloperStudio\10.82 folder and recreating it. I’ve tried creating a new Project. I’ve tried uninstalling and reinstalling developer studio. I’ve tried clearing any caches I can find.Anyone else seen this? Any other ideas on what to try? We are using IFS Developer Studio 10.82.736511.20200828.

1902

4 years ago

jhooperyanSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Background jobs are not running in multiple queues

We are running Apps10 UPD6Our training environment is not running background jobs in multiple queues. Looking for ideas on how to fix this issue. Our default queue and other queues we setup for specific tasks do not seem to be running We have a backlog of jobs in status = Posted In these queue - the most recent jobs in status = Ready is several days (if not weeks) old Tried setting the queue to Inactive - then Active - no change Tried using the RMB Init Queue option - no change Tried restarting the environment - no change Tried deleting oldest job in Posted status - no change.

11593

4 years ago

Hayley CairnsDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Inter Company Setup

Hi there,I’m trying to get inter site trading working where the sites that trade are in 2 different companies. I can raise and send a Purchase Order from the demand site to the Internal Supplier, this successfully creates a message in the Connectivity Outbox, however, it does not generate an Incoming Customer Order on the receiving site and there is no Connectivity Inbox message generated. I’ve got inter site trading working successfully where the sites are within the same company but not across multiple companies Any ideas? Thanks!

9189

4 years ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Single occurence name greying out occasionally when modifying a quote - any ideas?

Would anyone know why the single occurrence ‘Name’ field would grey out??We are creating the quotation from business opportunity - 9 times out of 10 it works okay, but occasionally the quote greys out the name field on the single occurrence and we cannot amend. So if we want to put a contact/contractor name in the single occurrence we are unable to.The work around is to open up a new sales quotation screen, re-enter the quote number and it frees up the field! Any ideas:Example 1 - Single Occurrence unchecked - delivery = document address - all as expected :) Example 2 - Check the Single Occurrence box - name and address is now greyed out!Only way to clear this issue is to open a NEW window, look up the sales quotationExample 3 - New window, now I can enter name/address after the single occurrence box is checked Any ideas what is causing the screen to lock the field??? What can I do to stop this.Driving me nuts as no errors at all and cant see any background processes holding it up. It

881

4 years ago

RamyaSidekick

asked in Service (Touch Apps, MWO, MRO)

Escalations base previous escalation status

Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya

3023

4 years ago

Tharindu PereraDo Gooder (Employee)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

How to get the user to change their passwords forcefully

How to force new users to change their password when logging in for the first time?

6602

4 years ago

BertelLundgaardDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: How do i set default values in screen TIMESEARCH

In FSM TIMESEARCH screen, I would like to set a default value of the logged in user to the search field NON_PART_USAGE.MANAGER_PERSON_ID. I have created a client script to do the job thats uses the SetControlValue function, but the value is not set on the screen. The SetControlValue always returns ‘False’ Here is the script used:var MgrPersonID = getControlValue('NON_PART_USAGE','MANAGER_PERSON_ID');returnvalue=true;if (MgrPersonID == '') { MgrPersonID = getUserInfo('PersonID'); alert('Set person id to default ' + MgrPersonID); } var returnvalue = setControlValue('NON_PART_USAGE','MANAGER_PERSON_ID',MgrPersonID);alert(returnvalue);

2273

4 years ago

MarieSkoldenborgSidekick (Customer)

asked in Assets (Asset Management)

Project Forecast - calculation of ETC and EAC

We are investigating how we can use Project forecasting in a way to follow up the forecasted total cost of a project (activity). Now, we have entered estimates for all activities. Planned cost driver: Estimated Cost Progress method: Manual Our idea is to have the estimated cost as the initial EAC. BUT if the actual costs exceed the EAC we would like the actual cost in relation to the manually entered cost progress to be calculated as the EAC. Example 1: Estimated cost = 1000 USD Actual cost = 1500 USD Cost progress = 100% This would lead to EAC = 1500 USD Example 2: Estimated cost = 1000 USD Actual cost = 1500 USD Cost progress = 50% This would lead to EAC = 3000 USD This is definately not how IFS is designed. But whatever alternative we try out, we end up with the estimated cost of 1000 USD either as the ETC or the EAC of the budget. With the forecast option “EAC Recalculated” we end up with 1000 USD as ETC and 2500 USD as EAC. With the forecast option “ETC Recalculated” we end

12062

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Is it ok to install appdynamics on DSE servers

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

832

4 years ago

cjohnsonSuperhero (Customer)

asked in Products (Manufacturing, Products, Engineering)

Copy Part function question

Hello, I’m attempting to use the Copy Part feature to copy an Inventory Part, Routing, and Product structure to another site in my system. Currently, we are creating parts in an estimating site that houses all of our work centers, labor classes, etc. Once the parts are finalized, I would like to use the Copy Part function to move those parts to the correct manufacturing site. I have noticed that the Copy Part function works, however it does not bring over my routing steps. I’ve tried changing the status to Build, but the routing steps still do not appear after the copy. I’m not sure if there is something I’m missing, or if this is how the Copy Part function works when you try to copy to another site. The final item I’ve noticed is that you are not able to copy a new Product Structure component part to a new site unless you manually copy the part prior to running the Copy Part from the top level Inventory Part. My assumption was that if you run the Copy Part from the top level, if

112014

4 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Post & Print batch shipments

in FSM,Does anyone have a process in place to post multiple shipments at once?We have a quarterly program where we ship out over 700 orders or maintenance kits to our customers. Right now we have to post and print each shipment 1 by 1. its tedious. We talked about running a perform batch shipment XML but it froze up the system. open to any suggestions people may have on this.

1784

4 years ago

ANBRSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Context menu items missing

Hi,We have a user where context menu items are missing when he log into IFS from his computer. If he log into IFS from another computer it is ok. Does anyone have a solution?

5114

4 years ago

luca.pucciniDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot find custom page

Hello,I have created a custom LU with 3 fields, created the custom page, inserted into a custom tab, and everything was working good. After a test, the users told me that one field was unnecessary, and they wanted to remove it. Then I proceeded this way:removed the custom tab removed the custom page unpublished the LU removed the field published the LU created the custom pageNow, when I add the custom page to the custom tab, I cannot find the page in the list.I know that, to make it easier, I can hide the field but this is not the first time that this kind of problem happens and the solution is …. wait until the next day. In fact the next day the custom page “magically” appears.Why this happens ? Is there a background job (maybe in the night) that rebuild something ?We’re running IFS 10 update 8.Thanks.

2223

4 years ago

DalShiloZSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

Business Events Analysis

in screen of 【 Accounting Rules > Business Events > Business Events Analysis 】I want get which screen which action show this Event log 1st one details 2nd one details

2232

4 years ago

graeme86Do Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Code Table "WHOS_PLACE"

Hi I am setting up a new Whose Place was wondering if anyone can tell me the significance of the Field “Type” and what the posible values are. Thanks, Graeme

1482

4 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Change Product on Completed Request

Is is possible to switch the product on a request / Task after it is completed (with part usage, non part usage done)? When we attempt to do so, we cant remove the old product from the request. The error states that it cannot be moved since it is tied to part need, usage & NPU. The way around is it we update all those values with the new request unit ID via SQL DB Query. Is there a more user appropriate way for people to do this day to day vs manipulating the database -

1473

4 years ago

JoySidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Report Print dialog box defaults to neither Windows default printer or IFS default printer

Hoping someone can shed some light on this situation. I have a user that brought this up - whenever they are trying to print a Crystal report, the Print dialog box always default selects “Microsoft Print to PDF”, instead of the Windows default printer (shown as “Front Office” with green default checkmark below). Her IFS Printer Definition settings are also set to default to this office printer. I even checked on our IFS Print Agent server - and the default printer is another office device. Does anyone know what might be the reason for this, and whether it can be changed?

13183

4 years ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Help understanding what this error message means - 'The Sales Quotation object has been modified by another user. Please refresh the object and reenter your changes'.

We have custom events/API calls running in the background I think that's causing this but struggling to find the cause.I am going from the business opportunity, creating a quote but delivery is greyed out. I then try to modify and see the following error:Any ideas how I can trace back the problem?

3122

4 years ago

RutJWhalenSuperhero (Partner)

asked in Data Migration

Data Migration Documentation

Does anyone have any documentation on IFS Data Migration? Thanking you in advance for your assistance and time. John

6055

4 years ago

RutJWhalenSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Report Designer new logo not appearing

I have tried to change the standard IFS logo to the company logo but it is not appearing. Please advise.

8232

4 years ago

maugerDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Object connection transformation

Hi, I was able to create my first connection object and I had to create my own transformation method, following guidelines found in OpenIFS forum. When I tested it (with the Test transformation option ) , I got a successful status. But it does not work on the target LU. What is the best way to debug this problem ? Haven’t found anything in the Debug console. Thanks Michael

178430

4 years ago

Mark.FeldpauschSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Email Work Task Assignment as ICS File?

Is there a way to create an event that emails work task information as an ICS file so maintenance techs can add it to their calendars?Better yet, is there a way to sync work task assignments to an outlook calendar?

4113

4 years ago

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