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Checking Purchase Order Authorization Email Record

  • Sep 23, 2021 10:45 AM UTC
  • 4 replies
  • 372 views
Shenuka Fernando
Do Gooder (Employee)
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When Authorization is required for PO, and the link to PO is sent via email to the Authorizer, is there a way to check and confirm whether the email has been sent  from our end?
This will be useful in a situation where the authorizer claims he didnt receive an email, in which case we will have to check if the email has been sent or not!

Best answer by Nethmie Pasqual

Hi Shenuka,

Did you check notifications in application messages window?

And hope the PDF_REPORT_CREATED event action is enabled.

Br,

Nethmie

 

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      4 replies

      Hero (Employee)
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      Hi Shenuka,

      Did you check notifications in application messages window?

      And hope the PDF_REPORT_CREATED event action is enabled.

      Br,

      Nethmie

       

        Hero (Employee)
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        • ShadowWizard
        • Hero (Employee)
        • Sep 23, 2021 11:03 AM UTC

        @Shenuka Fernando  there should be an application message if a notification sent around that time and if the message is not sent for some reason the error should be there.

        Usually these application messages are created in NOTIFICATIONS queue. 

         

          Shenuka Fernando
          Do Gooder (Employee)
          Forum|alt.badge.img+2

          Hi @Nethmie Pasqual,

          Thank you for suggesting this and I was able to find the application messages of the recently sent PO authorization request emails.

          Best regards,

          Shenuka 

            Shenuka Fernando
            Do Gooder (Employee)
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            Hi @ShadowWizard,

            Thank you for the detailed suggestion with screenshots, which were helpful in successfully locating the functionality.

            Best regards,

            Shenuka 

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