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Checking Purchase Order Authorization Email Record

  • 23 September 2021
  • 4 replies
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Userlevel 2
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When Authorization is required for PO, and the link to PO is sent via email to the Authorizer, is there a way to check and confirm whether the email has been sent  from our end?
This will be useful in a situation where the authorizer claims he didnt receive an email, in which case we will have to check if the email has been sent or not!

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Best answer by Nethmie Pasqual 23 September 2021, 12:48

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Userlevel 5
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Hi Shenuka,

Did you check notifications in application messages window?

And hope the PDF_REPORT_CREATED event action is enabled.

Br,

Nethmie

 

Userlevel 5
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@Shenuka Fernando  there should be an application message if a notification sent around that time and if the message is not sent for some reason the error should be there.

Usually these application messages are created in NOTIFICATIONS queue. 

 

Userlevel 2
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Hi @Nethmie Pasqual,

Thank you for suggesting this and I was able to find the application messages of the recently sent PO authorization request emails.

Best regards,

Shenuka 

Userlevel 2
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Hi @ShadowWizard,

Thank you for the detailed suggestion with screenshots, which were helpful in successfully locating the functionality.

Best regards,

Shenuka 

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