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Hi Experts, There is a requirement to automate the process to upload the data from external DB(SAP) into IFS FSM DB. I know that we can use folder listener to achieve this requirement.Is there a better way to achieve this than folder listener option? Thanks,Hasara

New to doing DocMan in a Cloud environment.What would a user be unable to perform with the Aurena Agent not installed, i.e. can most functionality (create, edit, check-in, view) be done without it?Asking as I am expecting a customer to not have the address info required for running the MSI installation, and unable to configure any User Settings. 

We have a users trying to schedule a report in IFS 9. The user cannot see the specific report when searching for it under “Report to Schedule”. I believe that it is a permission issue for that user. Where in a permission set would I got to give permission to a report?  

Hi,We are in a process of setting up DOP and we believe basic data setup is fine as we set the default supply type of the manufactured part as DOP (In Planning Data tab of Inventory Part window). Idea is to manufacture Top Part MYO-00120-A using couple of manufactured parts including some raw materials (purchase parts).However, when we released the DOP, it does not create shop orders or purchase orders automatically.  Why shop order details are not shown in RMB option or shop orders do not get created? Also Purchase Orders are not generated too. But it shows inventory reservation for Top Part MYO-00120-A.Can you please advise whether we have missed any setting? Thank you!

I would like to have an Inventory Part overview window with columns like:Site Part Code Part Description Planning Method Safety Stock Lotsize etc.Does IFS Cloud have such an overview or do I need to create a Quick Report or likewise to view this information?I know there is MRP Part Information, but that is a 1 record window and not an overview

AQS document access for partners

Hello experts,Is it possible to set up customer and supplier number (customer/supplier ID) series from the client end?For an example, when we create a new customer, if we only give a customer name (without any value to customer ID) upon saving system assigns a value to customer field. One of our client has initially set up customer number series starting from 5000 and now they want to change it to something else. Can we set up this simply like we do customer order/purchase order number series via coordinator groups?Cheers!David  

Hello,Does anyone have suggestions to offset 2 parked SUPOA payments?SUPOA 2 and SUPOA 3, need to be offset. They are showing up on the Supplier Ledger Open Items. Thank you,Joann(119970)

Are there any limits on the number of support portal user accounts, a customer can request?Please note this is customer portal account to raise product Support cases for IFS Cloud Product customers.

We are working through our process for corrections and came across that the system is set up to send the negative lines of the credit to a new customer order instead of the original that needs to be corrected. Is there any where to change this creation of new lines and instead have it flow to the order we are correcting? 

In the Astea Client we can see the client name in the client header:We have many users (back office and customer service) that will have several (currently 2, more to come) instances of Astea open at the same time. Is there a way to differenciate this in the Employee Web Portal? We are currently ion 15.2, but will move to 15.4 in the near future. Ideally I would like to add the Profile name and/or a logo. And have the banner colour be different per profile  

Good Morning, We currently use Control Plans for any non-serialised items (Categorical) set as a basic pass or fail within the category ID which works fine.  We would like to expand this out to our serialised products using the same pass/fail controls but during our testing the analysis is requesting us to add in the serial number, but the list of values is empty.  Any attempts to enter any information in the Serial No field is met with errors which we expected as the system can’t see anything to cross-reference against in the list of values.Would anyone know what steps we are missing please ? Any help would be gratefully appreciated. Thankyou in advance

Hi - i have a sales order that throws an error when I try to generate a sales order report (it works for other sales orders). Have tested both Astea client and web employee portal. The error message is as follows:In the server log I find this:Message body:Astea.AO.Reporting.ReportManager.GetDocument() failedReport Name: Sales_Order_ReportReport Name: Sales_Order_ReportSessionID: 133691c5-507d-4755-9ef2-6884877fa2feWLNCulture Name: en-USLanguage: Find XML: <Find entity_name="ActiveReports" query_name="Report"  getRecordCount="false" order_id="SL2208080005@@1" ><operators values="=;"/><types values="string;"/><is_replace_alias values="Y;"/></Find>Error details: Exception has been thrown by the target of an invocation.Object reference not set to an instance of an object.   at Script.ReportScript.ActiveReport_FetchData(Boolean EOF)

What is the method to ship misc parts to suppliers? If an engineer wants to ship some samples of items to a supplier, without expectation of receiving them back into stock, how can we do that? Is there a way that a buyer can create a supplier shipment? Is there a backhand way of having a buyer create a customer order without actually going into the customer order module and creating one from scratch?

We’ve been trying to figure “why” we’re unable to create a repair shop order from CRO Lines.Rev 09 is “obsolete” and no one here knows or has see the (*) Structure Type “F” error or where to look for it. Can someone help? 

The last section of the New Employment wizard has a section for Other which allows the connection of the Resource Group, Project, Maintenance Resource/Team, and Shop Floor Employee details. For an existing employee though, how do you add the employee into the Mainteance area without going through this wizard?This was done in V9 using Employees tab under Organization Basic, but that doesn’t seem to exist the same way in Cloud Can someone point me in the right direction please? 

Dear all,I'm facing an issue with Write-off in a customer offset using APPS9.I've definedThe following write-off codes.Defined the posting control for pp16 and pp17Details PP16:Details PP17:When i want to do a write-off in customer offset:And select a value from the LOVNo values are availible.How can this happen?

I am pretty new to IFS, still getting a full understanding of all the connections within it.  My question is, our company is going from SL HY dep to SL BP depreciation.  So, obviously, when creating a new object/fixed asset, it defaults to SL HY depreciation method. Where is the proper place for me to update this default method to SL BP when a new object is being created, is it under the object group > Dep Method and Books?  Or is there a spot under Basic Data Fixed Assets where I can just check a box (which my coworker thinks but we couldn't locate it)? If I change the dep method to SL BP under the object group does this affect all of the previous SL HY depreciation objects once I switch the method?  Or does this just change the def dep method moving forward on any new objects being created?  As I said I am pretty green with IFS, last thing I want to do is make a change and blow the whole system up lol.  Any help or direction would be greatly appreciated, thanks!!

Hi, Is it possible in manufacturing to include an extra paramater to define the capacity, besides hours? In the assembly industry, you often have a big hall where the assembly takes places. Multiple orders take place at the same time. However, not every order needs as much as room as the other.Let’s say our hall is 100m². Order A takes 50m² for 20 hours, order B takes 25m² for 8 hours and order C takes 10m² for 40 hours.We now use 85m² meters of the 100 available. So if could theoritically still plan an order that needs max 15m².Is there an option to visualise this?  

In Aurena shop floor workbench, we use predefined filters. One of the workbenches will show the shop orders in card and list view. When you switch to table view it shows no data. What would cause this?

In many scenarios we have, we want to approve or release the document. Can this be done using the integration projection in regards of CreateDocument?

Background: Create new documents works fine using CreateAndImportDocument.svc/CreateDocument, but we often want to create a new revision (in order to keep history intact).Challenge: When we are invoking CreateAndImportDocument.svc/CreateDocument and supplying a new revision parameter, it doesn’t seem to accept the new revision number, e.g. payload looks as following:{    "DocClass": "ADDO_TEST",    "DocNo": "1365783",    "DocSheet": "1",    "DocRev": "A2",    "Title": "some test of ny revision",    "CreateFileRef": "YES"}Even though the new revision does not exist, IFS Cloud throws:    "error": {        "code": "DB_OBJECT_EXIST",        "message": "Resource already in use.",        "details": [            {                "code": 20112,                "message": "ORA-20112: DocTitle.DOCTITLEDOCNOEXIST: The document number 1365783 already exists."            }        ]    } How can we go about creating new revisions in terms of integration? Any pointers is most welcome.

Hi All,Can anyone guide me in deletion of Inactive user from IFS?BR/Shiraj

Greetings, IFS Community. What is the last date on which IFS will support IFS 9?After that date, what happens if a company requires support and is still using IFS9?Can you please provide me with a document or chart that indicates the last day of support for the IFS ERP systems? -----------------------Separate question about Avalara Software_----------------------------Can IFS 9 be used with Avalara? Does anyone have Avalara installed on IFS 9? What are your thoughts? Thank you.JL 

Hello, I am attempting to delete an inventory location from IFS, but it states that the location is used in Shop Order Material Allocation. I have not seen this message before and I am wondering how I can search for these 12 items to remove them from the system. Any guidance would be appreciated!