+7We’re getting this error when trying invoice a customer order. It only occurs for this customer. We are able and have been invoicing in USD for all of our other customers and their orders from our company 01. We even cancelled the original customer order, input a new order and tried to invoice the new order. We got the same error.
Any idea what is triggering this or how to solve it?
Best answer by MMcK
Hi, we got this error when the currency ‘valid from’ date was after the transaction date. Just backdating the ‘valid from’ sorted the problem.
+2Hi
Can you check the following:
You need to go to the Currency Rates window of Company 01 and Query for Currency Rate Type:1 and add the currency rate of the relevant currency. Additionally, please check the valid from date. An example is shown below.
For example if you are entering a customer order in USD, make sure that valid currency rates are defined for the currency USD.
Kind regards,
Sahani
+23Hi
at first check if it is valid in your company. Then create a currency rate.
For example:
+14Have you verified the customer UOM? Is USD your only currency?
+7+7Hi, we got this error when the currency ‘valid from’ date was after the transaction date. Just backdating the ‘valid from’ sorted the problem.
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