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Undo Invoicing of Work Order on a normal Customer ordeer

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Sidekick (Partner)
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  • Curann
  • Sidekick (Partner)
  • 8 replies

Hi 

I have read this, but have a slightly different problem

Undo Delivery of Customer Order Line with Supply Code of Service Order

I have a WO with a Connected Customer Order on the CO information tab and the order type Normal Order

If I create a Invoice Preview

And approve it the lines are added to the existing Customer order 

The lines are added in status Released but my problem occurs when the lines have been delivered/ invoiced.

So 

If I then want to revoke approval (which I need to do to create credit lines) on the Invoice Preview

I get this error in the background.

If the customer order lines where invoiced the same error would occur but would be “The operation "SetCancelled" is not allowed for Customer Order Line objects in state "Invoiced".      

And if I try to undo the delivery I get this error

 

Does anyone know of a way to get around this?

Best answer by Nethmini Kosvinna

Hi @Curann ,

As per the current functionality you will have to proceed the customer order until invoiced/closed and then use the option  ‘Create Credit Lines’ from Invoice Preview window.

Thanks & Best Regards,

Nethmini

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3 replies

Nethmini Kosvinna
Superhero (Employee)
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Hi @Curann ,

As per the current functionality you will have to proceed the customer order until invoiced/closed and then use the option  ‘Create Credit Lines’ from Invoice Preview window.

Thanks & Best Regards,

Nethmini

https://www.linkedin.com/in/nethmini-rathsala-kosvinna-8371b6127/
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R
C
3 people like this
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    Yasanthi Gunawardena
  • R
    ronhu
  • C
    Curann
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Superhero (Employee)
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Hi @Curann,

 

Please check following community post where you can find further details on the solution.

 

https://community.ifs.com/products-manufacturing-products-engineering-40/undo-delivery-of-customer-order-line-with-supply-code-of-service-order-10850

 

Thanks and Best Regards,

Yasanthi

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1 person likes this
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    Curann
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Sidekick (Partner)
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  • Curann
  • Author
  • Sidekick (Partner)
  • 8 replies
  • October 5, 2022

Hi @Nethmini Kosvinna 

Thank you for the answer. 

I had tried invoicing the service order lines, but apparently that is not enough, it needs to be the whole order that is invoiced.
So thank you for pointing that out. 

Nethmini Kosvinna
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2 people like this
  • Nethmini Kosvinna
    Nethmini Kosvinna
  • Y
    Yasanthi Gunawardena

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