Solved

11759 Topics

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Not able to run IPR, I am new to the set up I have run the IPR along with demand planner. However currently there is no demand planner set up. I doubt it is not be possible to run IPR without demand planner. any documents related to setting up IPR/Demand server please provide as most of demos shows what happens once it run.Site level/Company level IPR is onThanking you in advance!

5124

3 years ago

HSELEWUSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Missing leave when printing the earnings statement if the employee group is 'marginally employed'

When printing an earnings statement, no leave is printed for employees with the employee group 'marginally employed'. For the employee group 'salaried employees' everything is printed as it should be.Everything is identical in the settings for both employee groups and no employee group is excluded in the source code for the receipt.Does anyone have an idea what the problem could be?

431

3 years ago

PD.Ryan.KerrSidekick (Customer)

asked in Document Management (DocMan)

Approval Routing - Rejection: Deadlock Error

Morning all,I’ve recently had a request to delete subsequent approvals if a specific approval has been rejected. e.g. below: If the PROC REVIEW Request is rejected then the 3 approvals below would be deleted.I’ve managed to create a custom event as per below, which executes a package to handle the removal:SQL Package: PROCEDURE Remove_Supplier_Approvals(i_Key_Ref VARCHAR2) ISPRAGMA AUTONOMOUS_TRANSACTION; -- p0 -> __lsResult p0_ VARCHAR2(32000) := NULL; -- p4 -> __sAction p4_ VARCHAR2(32000) := 'DO'; /*Created by RK to automatically remove values from the approvals screen*/ cursor GET_DATA ISSelect distinctOBJID,OBJVERSION from approval_routingwhere LU_NAME = 'SupplierInfoGeneral'and KEY_REF = i_Key_Refand description in ('Supp Reactivation - Acc Payable Review','Supp Reactivation - Procurement Confirm','Supp Reactivation - Reactivate Account')and APPROVAL_STATUS is null;BEGIN --IFSAPP.Language_SYS.Set_Language('gb'); -- This requires logged in user to have privi

4253

3 years ago

ctaylor56Hero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ARP Broadcast to Apps

Hi All, I am doing some configuration with a PSO instance that is Integrated with IFS Apps 10. I have configured the ARP to broadcast to Apps and that seems to be working. When I apply changes to a ROTA I see the message posted message to IFS with the changes, but it doesn’t seem that APPS is doing anything with this ARP data. I have changed locations and start and end locations for a particular shift for a resource in my ROTA, and I see the XML in APPS but I see no changes in APPS or in PSO. Am I missing anything here? Limitation of the PSO and APPS integration? ***Note, the resources that are in ARP exist both in APPS and manually created in ARP (with matching ID’s).

1332

3 years ago

SORBJAHAUSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

HR Access problems after upgrading from IFS10 upd7 to upd11

After upgrading from IFS10 upd7 to upd11 last weekend, we have seen strange things in othe HR module. Have anybody else upgraded successfully without issues in the HR module?We have a rather complex matrix organization structure,, where organization access, position access, and role based access are in use. To mention some of the things that have occurred:Employees that have had a manager position earlier, have been reinstated in that role with end date 31.12.9999 We have trouble setting manager roles when they are not hierarchy structured (worked fine in upd7) A Persons that never had a manager roles for another person, suddenly became manager . We haven’t found the reasons for this, but suspect that there are challenges in the upgrade scripts. Other than this upd11 is very nice! Aurena is superfast compared to earlier updates.

2375

3 years ago

KasiaSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Application Message Notification - Waiting state

Hi there, Is there a way to re-process a notification which is in waiting state? I have an issue with my notification, it had an error where the recipient had @@ signs. So it gave me Error while sending data... Caused by: javax.mail.internet.AddressException: Domain contains illegal character I have since corrected it. I have suspended a message and resumed it but it went to the same state. Notification is triggered by custom event when project is marked started. Is there a way to re-try message?

2321

3 years ago

ArturasVitSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Granting supervisors access to terminated employees

Hello By default anyone who is not “HR Application Manager” loses access to terminated employees. We have a scenarion where employee is already terminated, but we need their supervisor to authorize working hours one or two weeks after. Is there a way to grant supervisor access to this type of employees, the ones that are already terminated but have remaining authorizations. Also if there is such access can we limit its valid to date to last only for a few weeks after the end date to the employment?

3136

3 years ago

mbusDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

B2B Supplier cannot see attached document on Quotation Line

Hello, could you please help why supplier cannot see document on B2B Portal?Document Basic Setup is done, Supplier account is in Doc Class which can View related Document. Document is attached on Order Quotation Line.But no visible in B2B Portal by Supplier.Thank youMichal

1514

3 years ago

Abrar khanSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Additional Attributes Task_Contact or Request_Contact to Activity

Hi, I am using FSM and PSO and would like to show the customer name and contact details in PSO which in FSM are in the request_contact or task_contact either as a additional attribute or in any other manner. Does anyone how I can map the same? In the FSM additional attributes mapping I cannot chose the task_contact or request_contact entities. I can create a BR to copy this information over the a request / task user_def and then sync that to PSO but is that any other way this can be achieved ootb? Regards,Abrar

1271

3 years ago

Darshana HerathHero (Former Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Column restriction from a Permission set

Hi,what is the possibility of a restricting only one column from a row to a user.As a example, I need to hide 'Over Delivery Tolerance' column(purchase order window->Line) from user A. Can user permisson be limited to prevent usage of this column ?

1571

3 years ago

Devni PanduwawalaHero (Employee)

asked in Products (Manufacturing, Products, Engineering)

Planned cost is calculated based on company tax instead of project tax.

Hi,I have an issue where the project -> demand-> misc.parts -> planned cost is calculated based on the company tax even though the project tax is already set to 0. 1. Company tax is set to 5.5% (address tab)2. Project window -> address tab -> the tax is set to 03. Project window -> demand -> misc.parts -> added a new line with a purchase part-> once saved the planned value is calculated with the company tax Tried the same thing in core but I was able to get the planned value without company tax.Any suggestions on windows/fields that I should check to identify possible setup differences ?

1001

3 years ago

isujlkDo Gooder (Employee)

asked in Supply Chain

Create a smart URL link direct to IFS application (APP9) with filtered data

I need to create a smart URL link direct to IFS application (APP9) with filtered data.In my scenario, I created a custom event to send an email, which will monitor Purchase Order Delivery Reminders on regular basis. Email should be sent to buyers who are specified on the Purchase Order Delivery Reminders. Message should contain a link to the list of reminders for given buyer. See belowScreen shots.Email format is like belowAs you can see above example Buyer “FUKMA” get one reminder email. The problem was creating the URL link. I can’t pass the buyer id to URL because it’s an API call not a SQL column.Then 2nd option will be passing the All-purchase order Reminders Order No, Line and Release No to URL.Is it possible to do something like this? If it’s, could you Please tell me how to create the URL passing above mention variables.

7352

3 years ago

Stig AndersDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Only getting Questionmarks when copying from PDF

In IFS 7.5 when trying to copy text from some pdf generated, we only get qustionmark or squares insted of the text. Like this: 􀀞􀀅 􀀟􀀠􀀐􀀡􀀐􀀡􀀑When checking the document properties there is embedded fonts Arial and Arial Bold, but with a number before. 1747Ec416Arial and 1748Ec41eArial,Bold. (Our Suppliers want to copy out order no)Does anybody know it this is possible to fix? BR Stig

1541

3 years ago

cperdueHero (Partner)

asked in Finance (Financials)

Customer Invoice with Errors - not in balance

IFS 10 - using Avalara tax interface, an error returns with: The postings balance to the net but not the tax amount. Anyone have a resolution for clearing this error? Best-Christy

2644

3 years ago

proharikgSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

lobby data source from more than one view

Hi, Scenario:I need to create a lobby data source where 2 views are involved.View1- DOC_ISSUE_REFERENCEView2- PROJECT_BASE from view1 has project title,view 2 has project id and manager name these two view has no relation between them, but I use regexp_substr to sort out view2.project_id from view1.titleand using that project id I fetch the manager. Since lobby data source can only use one view, I have implemented this using IAL.Query:select a.*, b.manager from DOC_ISSUE_REFERENCE a, PROJECT_BASE b where b.project_id = REGEXP_SUBSTR (a.title,'(\S*)') Problem: I need the result per manager in lobby condition, using lobby datasource. But it is showing an error while clicking lobby element and no data is getting populated, Is there anyway to do this.Or do I have to create a custom column for manager to solve this issue? Please Advise...Thanks in advance Error

9135

3 years ago

arebbeadleHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

What is user/owner CTXSYS and MDSYS in Oracle

I am try to figure out what user/owner CTXSYS and MDSYS are used by for in Oracle19?Are they needed?

22012

3 years ago

montez.knowlesDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

IFS CRM Panel Error on launch

When launching CRM panel in outlook we get the following error below. Ideas why this might be happening?

2872

3 years ago

PDesrumauxSidekick (Customer)

asked in Alliance

blank priority on new order

How can we force our employees to manually select a mandatory Priority on the NEW Customer Support Order page by not presenting a priority in advance?standard, a priority is filled in when you open a NEW customer support or service order In Customizer you can select a value outside the defined priority range to have a blank field when opening the NEW page. We have priority range from 1 – 99, I filled in 111 But as soon as you enter a site/customer/contract a value is automatically filled in. In Miscellaneous I, General Setup a priority needs to be filled in, we cannot leave it blank. Site and Parent Company have a priority which we cannot leave blank in Customer Center Customer Contract also has a default priority we cannot leave blank in Customer Contracts …

12810

3 years ago

PDesrumauxSidekick (Customer)

asked in Alliance

select 1 Resolution Code

We made problem, cause and repair code mandatory as Resolution Codes in resolving a Customer Support and a Service Order. Those codes are used in our reports.Our policy is that only 1 code of each may be selected but Astea always shows us a multiple selection.Is there a possibility to make a one selection in one click ?Our agents are experiencing the standard as annoying and have the possibility to select multiple codes even if our policy is not to do. Also on Mobile the multiple selection screens appear, what makes the usage not very user friendly.

916

3 years ago

geshDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Moving Text Translations from one environment to another

I am building out translations from English to German in Text Translations. How to I back it up and move it to another environment? Or do I have to hand type it all back in?

2501

3 years ago

TheoBHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Impossible to modify a persistent field

Hello to all,I have created a custom field for the header of the "Staged Billing Profile" screen.The field is of persistent type but I can't insert/modify its value.Is it possible that the header is read-only? How can I disable this read-only feature?Thank you for your help!

2245

3 years ago

AndryisSidekick (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Wrong price order calculation on IFS

Is there an IFS expert who could give an idea how to diagnose the cause of this wrong calculation on my invoice order. The right price order are in red. Thank you.

2646

3 years ago

IniYashoNSidekick (Partner)

asked in Products (Manufacturing, Products, Engineering)

Is it possible to perform Batch Balance for a by-product ?

Hi, I have a customer scenario where the by products created from one Recipe Structure becomes raw material to another Recipe Structure.When I tried some testing in Batch Balance window, I couldn’t see the Parent Part demand for the by-product.Is it possible to perform Batch Balancing against the by-product ? Thanks in advance ! RegardsYashodha

992

3 years ago

OMRRAJIKADo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Insert attachments into Report PDF

Hi, We need to insert all the documents attached to an invoice (DocMan attachments) at the end of the PDF created when printing the invoice. So, when user print the invoice, the PDF being created will have the invoice (the report) and all the attachments (all in one PDF file).Is this possible to be done using a configuration? (App9)or Is it possible via a customization? Thank you in advance! Regards,Rajika.

5583

3 years ago

bskallerudSidekick (Customer)

asked in Alliance

Annoying behaviour on service order - v15.2

When doing changes to the materials on service orders, we find this annoying behaviour: Go to materials Find a material line that is needed and zoom in Source it Back-roder it (or allocate it) Click Save And you are taken to the Main - Service info tab - and not back to the Material tab. But most likely we want to edit another material line...

403

3 years ago

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