Solved

11569 Topics

bskallerudSidekick (Customer)

15.2 - why does count status stop at In Process

Having upgraded from 12.5 to 15.2 we find that some count sheets stop with the status In Process How do we change this to Roll Forward - line looks OK: I do the Gen II - but this does not help

695

2 years ago

bskallerudSidekick (Customer)

asked in Alliance

Dispatch Console error after upgrade to 15.2

We are in the middle of upgrading our second business unit from 12.5 to 15.2. All seems fine until I try to open Dispatch Console (which works on profile already upgraded). The client trows the following error: In the server event log I find these errors:Both profiles run on the same server, so the environment is fine.

775

2 years ago

robert_gSidekick (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Edit Purchase Order HTML from Print Order

Hi all,I’m trying to find a way of editing the HTML of an email that is sent within Purchase Order. My actions are Right Click > Print Order then selecting email option. The email is sent through with no issues, however, I would like to edit the content of this email (the body of the email seems to be auto-generated). Any thoughts?Print Order (Email)Thanks,R

3071

2 years ago

lopespetroHero (Customer)

asked in Assets (Asset Management)

Calendar days Aurena permission

Hi all.I’ve developed a counter element for aurena but the values shows 0. In IEE is OK. This is the view i’m using to calculate in the element. WORK_TIME_COUNTER I think I must grant the calendar to the user in Aurena. I’m trying to find it in projections. Could someone help how can I allow the user to see the calendar days?This is in IEE. Aurena is 0.

19611

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Survey signature location in view

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and I’m trying to find the view name where the signature from the survey answer is.I need to insert it in crystal reports.Could someone help please?This is an employee survey type. So, there is no task number. Another thing is as I click to show the signature, it does not show on browser.Tried with Chrome and Edge. Tks a lot

23511

2 years ago

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Calendar days Aurena permission Lobby

Hi all.I’ve developed a counter element for aurena but the values shows 0. In IEE is OK. This is the view i’m using to calculate in the element. The view: &AO.JT_TASK_TRANSACTION_UTIL WORK_TIME_COUNTERThe column.NVL(sum(quantity),0) / (SELECT SUM(A.working_time / 60 + 1) FROM &AO.WORK_TIME_COUNTER A WHERE A.calendar_id = 'PETRO-ADM' AND TRUNC(A.work_day) between TRUNC(SYSDATE, 'MM') and LAST_DAY(SYSDATE))*100 I think I must grant the calendar to the user in Aurena. I’m trying to find it in projections.I’m using owner and IFS UPD12. Could someone help how can I allow the user to see the calendar days?This is in IEE. The same element Aurena is 0.

911

2 years ago

carlosfmendesHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Payment Term in Customer Agreement

Hi everybody, We created a custom field within the Customer Agreement window, to reference all payment terms.However, when we list the payment terms, all payment terms from all companies appear.Is there a way to only reference payment terms of the company selected, like in the Customer → Invoice tab? Thanks in advance,Mendes Our Custom field reference within Customer Agreement Header, which doesn’t filter by CompanySystem information for field PAY_TERM_ID within the Customer window, which filters by Company

2586

2 years ago

jeff.nattermannSidekick (Customer)

asked in Document Management (DocMan)

Aurena - Attach document in My Call Center> New Case

Hello, we are moving to Aurena and are currently using Apps10, update 10 IEE.In the Relationship Management> My Call Center> New Case screen, it shows a document can be attached. It appears to upload correctly, but when the case is saved, an error pops up and reads: Going to the case details from here and adding the attachment works. This post was found for adding Object Connections in IEE and I can see where the projection matches an option: However, “MY” Case doesn’t exist in IEE. Therefore, can’t be added there. In Aurena, the New Case wizard doesn’t show a projection that I can add, nor does Aurena have an Object Connections screen.Does anyone know of a solution for adding these in Aurena?Thanks,Jeff Nattermnn

1872

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Conditional Custom Field Aurena native

Hi everyone.Is there an option to create a custom field or edit the logic of an existing one to insert a logical condition?E.g.: If the user choose NA of one field, the Remark field is required (like the eform type of answer (Yes/NO))Tks for help!

4454

2 years ago

lopespetroHero (Customer)

asked in Assets (Asset Management)

command_SYS.mail must be declared

Hi everyone.Trying to send e-mail based on event action. I’m getting this error. Could someone help please? Running in plsql it says that the command_sys.mail myst be declared. --testeDECLARE mail_ VARCHAR2(100); poco_ VARCHAR2(50); obs_ VARCHAR2(2000); CURSOR get_mail IS SELECT E.VALUE FROM IFSPET.fnd_user_property E WHERE E.identity IN (select a.person_id from ifspet.SURVEY_ACCESS a WHERE A.survey_id = 'CHK-CSB-001') AND E.NAME = 'SMTP_MAIL_ADDRESS'; CURSOR get_poco IS SELECT A.ANSWER FROM IFSPET.SURVEY_ANSWER A where a.EMP_NO = '000048' and a.DATE_CREATED = TO_DATE('17/10/2021 09:50:21', 'DD/MM/YYYY HH:MI:SS') and a.SURVEY_ID = 'CHK-CSB-001' AND A.QUESTION_ID = 3584; CURSOR get_obs IS SELECT a.REMARK FROM IFSPET.SURVEY_ANSWER A where a.EMP_NO = '000048' and a.DATE_CREATED = TO_DATE('17/10/2021 09:50:21', 'DD/MM/YYYY HH:MI:SS') and

5918

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO MAINTENANCE 10 failed transaction

Hi,Does anyone know about this failed transaction? ERRINV: Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSPET"."MOBILE_WORK_ORDER_CFT"."ROWKEY") USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0This happens as I incomplete the assignment. Tks.

2197

2 years ago

bskallerudSidekick (Customer)

asked in Alliance

Problem sending salesorder report v15.2 fh2

Hi Edit: applies to both sales and service ordersWe find that in v15.2 HF2, sales order reports are blank when they are e-mailed to the customer directly: But the same user can generate the report from the sales order in the client: Is this a known issue?

663

2 years ago

HAYLEY.WILLIAMSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Work Order Access

Using Apps9. Some of my users are locking themselves out of the MWO after 10 password tries. Does anyone know the following:How to change the login attempts from 10? (not that I want to, but would like to know where it’s configured Where in IFS can you see that the user locked themselves out of the MWO. Is there a MWO profile, that would allow us to unlock their MWO account? Currently, I’m resetting their IFS Password, requesting they change the password in IFS first, then use their updated password to get back into the MWO. Is this the right direction? Does the lockout unlock itself after x number of hours (overnight?) I will test for this, but if anyone knows..Thank you,

1114

2 years ago

Daniel_JZHSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

how to set up email sending

Hello,I tried to use the function “Send email to” in print window and I received the email.I want to know where I can change the “Theme of email”, “Content of email” and the name of the file generated. Or maybe even the email address of the sender ?

6512

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO MAINT 10 - MOBILE NOTIFICATION

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and the notification in mobile is not working.What may it be?Tks a lot.The push is not checked in mobile user;Sending manual notification works well in background but the user does not receive it.

27311

2 years ago

dkjensenDo Gooder (Customer)

asked in Finance (Financials)

Credit hold

Is there a way to prevent zero dollar orders from going on credit block? Example customer is being sent a replacement at no charge, the account is currently at/over their credit limit. The order is automatically being placed on hold as exceeding the credit limit. How can we eliminate the step of manually releasing these orders?

2435

2 years ago

imharshit003

asked in Products (Manufacturing, Products, Engineering)

How operation block functionality works? In which business scenario it is being used

Dear All,How operation block functionality works? In which business scenario it is being used?Thanks in advance.

4022

2 years ago

william.klotzSuperhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Replacing IFS Aurena Built-In Lobbies

Hello Everyone, Is it possible to replace the Aurena built-in lobbies in IFS Application 10 with a customized lobby?In the screenshot below we’d like to replace the My Time and Attendance lobby for Aurena with a custom lobby we’ve created. We’d like so when someone clicks on the My Time and Attendance navigation link in HR that our custom lobby would be displayed. I went into Navigation Designer but I wasn’t able to figure out how to change the information on the navigation link so it would use the new lobby. We do not want to edit the built-in lobbies we prefer to duplicate the built-in lobbies and customize the duplicated lobby. Regards,William Klotz

1322

2 years ago

JJäthingHero (Partner)

asked in Finance (Financials)

Serial number change results in accounting not balanced

When our inventory department realises that the serial numbers of a batch of items is wrong they used the standard function for changing serial numbers that use the posting events SERREN+ and SERREN-.The posting events have postings that do not balance if grouped by posting event id:SERREN-M1 - CreditM191 - DebitM3 - DebitSERREN+M1 - DebitM191 - CreditM3 - Credit.To me it seems that the M3 posting should not be there.Has anyone seen this issue?Any ideas?

1261

2 years ago

JamesMDo Gooder

asked in Upgrades & Updates

LOG4J - APPS10 - log4j-core-2.8.2.jar

After implementing the “IFS Solution ID 298974” fromImpact of CVE-2021-44228 on IFS Products, Services | IFS Community the “Verification instructions” is:Using a search engine like AgentRansack that can search within compressed files, scan the IFS-Home for instances of the JndiLookup.class (including instances within .jar, .ear and .war files) But there are a number of “log4j-core-2.8.2.jar” (CVE-2021-44228) still being used in the application. By searching the associated handles in the resource manager, there is about 6 process running per environment. Is there any plan/recommendations of these files?

2382

2 years ago

Nithipatch.JSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 : Error while using in Android Tablet

Dear ExpertsAs I try to test IFS MWO Service 10 App in Android Tablet, I found that there are a lot of lost (Error) while using application when compare with using this App on ISO that no error.Please see the information of Android version in the picture below and testing clip VDO in attach file Android VersionTabletBrand : SamsungModel : Galaxy Tab S7 FEModel No : SM-T735

1222

2 years ago

pranathiDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot create a custom field in a View

Hi all,The view for which I want to create a custom field does not have an OBJKEY. Is it possible to create one? If so how do I do it?

5724

2 years ago

AndreasIsengaardSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ODATA_PROVIDER_ERROR - CreateAndImportDocument.svc

So, long story short - I am trying to upload a document using Postman and I am literally stuck on the last step:[ ] Running a patch request against https://SOMURL:SOMEPORT/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/EdmFileSet(DocClass='100',DocNo='1008475',DocSheet='1',DocRev='A1',DocType='ORIGINAL',FileNo=1)/FileData [ ] Set headers X-IFS-ContentDisposition with the filename=Ym9wcC5kb2N4[ ] Set If-Match to a *[ ] Set Content-Type to application/octet-stream[ ] Body is binary with the file[ ] I am using a pure integration user and not IFSAPP, all rights checked[ ] Using IFS Applications 10 update 11 regardless of what I do I get: { "error": { "code": "ODATA_PROVIDER_ERROR", "message": "An internal server error occurred. Contact administrator." }} Can someone please point me in the right direction?

7162

2 years ago

athobieSidekick (Partner)

asked in Alliance

Alliance Approval process for Credit Notes

Hi, In Alliance V15.4 is it possible to define an approval process for a credit note (customer or supplier) ?In the approval process transaction, a credit note is not available in the list. Do we have a way to add it ? If not, is it possible to define a process (process flow or other way) that allow to define steps before the release of the credit note ?For example : if a credit note (customer or vendor) is > 5000 € then we need the approval of a user or Action group Manager , etc… before the Release of the Credit Note.Thanks and Regards

1191

2 years ago

DsquaredSidekick (Customer)

asked in Finance (Financials)

Posting control T2 error with update 13

Hello - Has anyone had a problem with posting control T2 (work task labor posting) after applying update 13 to apps 10? Labor posted fine before update 13 and now I get “Value is missing or has an invalid time interval for posting type T2 control type C55 code part B in company 10” on all reported and authorized labor. The value is not missing and the time interval is fine. The error is just wrong and I suspect the update caused a problem.

36510

2 years ago

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