Solved

We’re working with an organisation that’s interested in the ITOM suite. We have a question raised during a technical deep dive relating to the SKU information we keep in ITOM against each Software License. In ITOM, we have the fields for SKU information (SKU code, downgrade rights, software assurance etc) – however none of this is auto-populated from the current version of the Software Dictionary.In the short-term, has anyone created a reconciliation report to address this or experienced a way to get this SKU information into ITOM without the manual effort?Thanks

We have a few Work Order Sales Lines with $0.0 unit price but they were transferred to a customer order before the user noticed that the price was incorrect.   How do we cancel / correct the Sales Lines /Customer order?

Hello,According to the financial laws in our country, inventory part move cannot be made between two different companies without a purchase/sales invoice.I can solve it with custom event, but I still want to ask;Is there a company/site basic data setting to prevent material move between two different companies? 

Hi experts, I am getting below exception in a screen(Primary table = TASK) when trying to save the task fields. Can anyone help me to understand the usage of this task_usable?  I am not sure why this field get added to the task update, since this is non db field as mentioned in the error it self. And also, I was unable to find this field in metadata, but was able to find this in the code itself, and also unable to identify the exact usage of this. Is there any specific reason why this field get added to the task_update message? Thanks,Hasara

Is it possible to edit lobbies in Aurena for Apps10?Lobbies are editable in IEE, but user would like to edit in Aurena. Documentation I’ve found shows how to setup access in IEE, or how to edit in Aurena Cloud, but I can’t find anything specific for Aurena prior to cloud.

Community, in IFS, wondering where I could have a report or window to show the object approval status - either approval in progress or fully approved?we are in APP10, UPD9. Thank you. 

what is the best way to fix a PO over invoiced?This invoice was already paid.   Thank you,

I’ve created a user alias and need to restrict some of the service catalogues.  I created a customized homepage in assystNET to show only the service offering they will need.  (this is all because of privacy issues) I’d like to remove the view of the services within the menu but if I can’t remove just one option, the whole menu is fine.  It should be based on the user alias I created.  Is there a way to do that?  If so, how?

In Aurena native App, A green dot is visible in top right corner. This indicates if the user shift is active or not.What are the scenarios that this dot can turn into Green and Gray Automatically? Thank you!

Hi Team, Have an Issue when create a customer order with 4 customer order lines:For the delivery information are all settings the same also the forwarder:Shipment type is as follow: So when release the customer order and check the shipment, all shipment lines are from the same customer order:But in the general info Tab the Forwarder is not transferred from CO although the customer order is the same for all shipment lines: Why is the forwarder not transferred from CO to the shipment? Thank you for your help. BR Marina

How can you change the Object Level of a Functional Object?

In MWO is it possible to hide some tiles by removing security grants. Other than that is it possible to  hide tiles using page designer? Is there a way to configure the order of the visible tiles. If I need to move MY WORK Tile to the bottom will that be possible?

Hi,For a customer, we create a basic IAL.Now I use this IAL on a lobby data sourceI have an error message : unable to find TEST_CUSTOMER.I tried with &AO..TEST_CUSTOMER, &IAL..TEST_CUSTOMER, IFSAPP.TREST_CUSTOMER, but always the same problem. If somebody have an idea.Regards,ChristopheEnvironnment 21R2 on IFS Cloud

hihow can i filter parts sort by last arrival dates on filtering window . when i filter 100 part no at same time,  shows me all dates and take so long. i dont wanna see all dates, i want to see only last records each part numbers.  

We are about to apply update 17 + GET to our app10 installation but cannot find out if the Polish and Chinese extensions is included in GET or if we need to apply them separately. Latest update for those extensions are UPD5 or 6. Where can I find this information?

Hi all,We are trying to configure SCIM to sync users from Azure AD to IFS Cloud. We are able to generate token for SCIM client but when I try to access SCIM endpoint, I’m getting 404-Not Found. PFB URL which I’m trying to access. Can someone let me know how can we get SCIM endpoint.https://<IFSDomain>/ifsapplications/scim/v2 Regards,Santhanam S

V15.4Is there any setting that we can use that will prevent users from setting on both the customer and the site sliders, in Customer Center.In our processes, we do not allow to use one record for both site and customer but since we upgraded, we are seeing this happen more (I have no idea why), so would like to lock it out, if possible.Thanks 

Hello,I have some warranties setup on serial objects, the valid until date has passed but the status is still active.  How do I get this to auto update to closed when the date has passed ?

Dear IFS CommunityI would like to know if there is any way to automatize the process of starting an approval of a document set as “Preliminary” (first image below) when an approval template has been identified in “Document class management” (second image below). Is there any standard management or someone has already implemented a custom event about it?  Best regards,  Laura

Good Morning - I am receiving daily error codes for a scheduled task to transfer work orders to mobile app at 18:00hrs. The error message is saying ‘Invalid WO Status’. Can anyone advise if there is an anomaly  with the set up below - Many thanks for your help. 

Has anyone having experience implementing the new ISO20022 for ACH payments? This is for HSBC

HiIs it possible to create and check in a document in a RMB in IEE? The document should be created based on the document class template, and if possible have some information prefilled?Therefore: Is it possible to create and check in a document in a RMB in IEE?If yes Is it possible for the document to be base on a template?If yesIs it possible for information to be prefilled?We have been considering this from the perspective of using PLSQL in a RMB, but we are also open to other solutions.We are on IFSAPP 10.8Best Regards Nicklas

Hi everyone ,One of my user can not see Action List’s columns . He has a same permission sets with everyone else. The others can see the columns but he cant. Is there any idea why he cant see?  

 Hi,I’m just trying to create a simple Read only attribute on a Custom Logical Unit that fetch’s a field from JT_TASK. Could someone please assist, I am not sure what I am doing wrong? Any help would be much appreciated.  Using the SQL Query Tool I can get the SQL to work.  

Purchase Order Status: ClosedThe user has mistakenly raised a PO for an extra 505 quantity of a certain part, received it and now wants to correct it. I checked the connected invoices. The Invoices are either in 'PaidPosted' or in 'PostedAuth' statuses. I was pretty sure we are unable to fix this now. But thought of checking with the experts on the Community if there's any way at all that we can fix this at all? App9 UPD14