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Please tell us more about the contents of Global Support Policy.


Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU,
 　will they be migrated to “Restricted Support”? Or will it no longer be supported?
Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?
Q3. In ”Error Correction Delivery Policy”(P6), the following is described.
     “a single patch will only be delivered for the current Update -2 or later.”
 
　Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?

Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?
Q5. Please tell me what exactly you mean by the following statements in “Current Release”.
     “other currently supported Releases as designated by IFS in the then current IFS Support Policy.”

Best Regards,

Dear Teams,

I have an additional question.
Q6.In “Support Services Overview” (P4), it is stated as follows. 
　“Provide Application Software and documentation translations for supported languages”  
　
　What does the above “documentation” mean?

Best Regards,

Hi @NECIWAKURA - I’ve reached out to someone to answer these questions. They’ll email you directly!

Reply


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