+10
Hello!
I’m a IFS user and I’would like to see all fault report generated inside my own site through the counters of maintenance engineer lobby.
The main reason is to make easier for tehcnicians to follow up the task and to bring it to closed status.
Thank you
Best answer by JerryB
View original
+13
Make sure you’re in the site, resource group and maintenance orgs, and the work task is released. You should see them all in the Unassigned section.
+18
Hi
If the task is assigned to a technician, or if someone has accepted the task from ‘Unassigned’ section, you will no longer be able to follow up the task from Maintenance Engineer lobby. Please check whether Resource Monitoring Gantt may help on your requirement. From Work Order Planning Gantt as well you can check statuses of all work orders created for a particular site.
Thanks & Best Regards,
Nethmini
+10
Hello Jerry. I did the following steps but I don’t see any task on maintenance engineer lobby. :
At anytime I see any lobby value increasing.
What may I have missed?
Thanks to your advices
+13
I haven’t tried it against a Tool/Equipment and you didn’t say that at the beginning. See if it works against a normal equipment object. It may not be connected to T/E. It’s weird you’d start with that.
+18
I tested this with a work order with Tool/Equipment connection type in APP10 UPD19. However, as you have observed, assigned employee does not see this assigned task on his Lobby tiles.
But for Equipment connection type this works as expected.
Thanks ,
Nethmini
+12
Your observations are correct. Technician Portal doesn’t support work order/work task with connection type Tool/Equipment.
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