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We want to report all activities as been done at the customer or remotly from our helpdesk.We would like to use the field Location in the activity demands to mark the difference:We use Customer Support module in v15.4.4.0 where phone sessions are automatically added in the order. But the Location is set “On Site” by default. Can we change this to be set to “Last Known Location” by default ?Same happens if we manually add an activity in the Customer Support Order, the activity is also set “on Site “by default” In mobile Edge, the default is correctly “At Site” 

Hi, I have created and released a Work Task from IFS Cloud and it displays allocated in PSO. However, upon trying to manually commit it in PSO, I get the following error message and the Activity remains Allocated:  I also see these broadcast warnings in the Events: Does anybody know what could be causing this issue? Thanks!

HI is there a specific configuration or attention to have when you have two astea publisher website installed on 2 different VM in load balancing ? (for example do we have to copy the astea publisher site from one machin to an other to ensure that the package manifest are the same etc,...) 

Hi!We created a new cost element and it is used in cost bucket already. Then we find we need change the description from Finish to English. Seems it cannot be changed. How can I change it? Update it from Oracle database directly? If update DB, is there other table field need change together also?We use IFS 8.  

I am new to dimensions, facts, and items. Is there a document or something I could read? My problem is I am trying to modify some BA reports that use certain information sources, and inside the sources there are existing dimensions, but the dimensions miss certain items that I want to add to them. I tried to add items on IFS from Information Sources → Dimensions → add new. But it asks me to incorporate a Fact that links the item to the dimension.The question is, can someone please show me a way to add a new item to an existing dimension?Thanks 

I have started of with a rather simple workflow and kept expanding it. Until I hit an error that I just can't put my finger on. When using the flow in the place where it should be triggered, I now get an error: “ETag is incorrect”.I've noticed that ETag is shown at the elements, at least most of them, in the bottom. The help text on ETag goes along the line that one can override it so the flow continues. I've left the override ETag to the default of unchecked. I got the mentioned error message. For a couple of elements that I've been adding lately, I have also tried to use the Override ETag option and turned it on. After deployment I still get the error that the ETag is incorrect.Next was to turn on the network debug of Bing (yes, I did the same in Chrome) and it gives me the following error:Still no clue in this one for me. I understand, that something is wrong. I see that something is not working correctly for the projection SalesQuotationHandling (this is set up in the Projection Ac

Hello,I would like to know if it is possible to use a query designed with Query Designer in a quick report?Thanks in advance.

Hi,I have a question about purchasing and invoice processing.Our supplier creates the invoice and waybill on the same date. We receive the products on the date they arrive at our warehouse. However, since the invoice date is before the receipt date, we cannot process the invoice in the system. Why does IFS not allow this?Thanks a lot,Âdil

We are looking at going live soon with an entity in US and weeks before GO live we have stumbled upon quite a big bug regarding sales tax in 22R1. We use the standard/out of the box integration with Vertex O Series to get the applicable tax amount and percentage for the products we sell.It's often the case in some US states that for some products only 80% of the net amount will be considered as taxable. The information about tax % and tax amount and taxable amount is coming from Vertex via standard interface.The issue is that in Customer Order the tax amounts are correct (header and lines), but when the invoice is created, the system recalculates the Gross Amount and Tax Amount at Invoice Header level based on tax percentages coming from Vertex, but it considers the whole net amount as taxable -> thus creating wrong postings in Accounting for IP2 and IP4.It’s hard to believe no other US customer came across this issue and it’s still an issue in 22R1.HAs anyone else faced the same is

Dears,I have a question about Purchase order authorization rule if I put a rule from 20000000 to 50000000 what will happen to PO above 50000000 ?is it be approved directly? Thanks.

The issue was, whenever the customer tried to work with smart client, the Object reference not set to an instance of an Object error was popping out intermittently.This is not happening for a specific functionality or screen. Randomly the error get triggered. Customer only start to face this issue after upgrade the FSM from 12 to 18. Once the error triggered, the user can see the same error message in the other screen as well. After the relogin this issue is not happening for a while, and but some time later again the same error triggered.Based on the log file investigation, I have found that issue in the authentication session token. So customer is facing this issue only login through the SSO credentials. But they didn’t get this issue whenever using FSM credentials.What can be the possible solutions to sort out this issue?The detail error message:-<hierarchy_select>  <attrs>    <attr>ps_setting_value.screen_name</attr>    <attr>ps_setting_value.person_id

Greetings, IFS Community. As a user, I have encountered the situation where data is not visible after the user clicks the populate button. Is there a requirement that the user belongs to a specific pool of authorizations? Could you please let me know what I am missing? Using IFS9   

Hello Experts, Currently the maximum limit for remittance items for supplier check is 10.   Do you have any suggestions for a customer who is asking more than that. They already use he remittance code as  ‘Separate’ and still not happy with that. Are there any already provided customizations?  Thanks.  

Are the release notes for Apps 10 UPD 21 available yet. Looking on the Product Updates section I can only find up to UPD20 but as UPD 21 was due for release today I wondered if the release notes were available anywhere?Thanks

HiI have created an accounting structure and wants to use that when loading income statement through business reporter.May I know how can we set that as the ‘default’ to be used when loading income statement through business reporter.

Hi experts,We would like to know whether we can create equipment labels from the functional Object screen. We currently have following information recorded in the Functional Object screen1.) Functional Object ID2.) Description3.) Make4.) Model5.) Serial numberWe would like to know whether it is possible to create a label (like given below) from IFS Thanks,ken

The forward button is disabled, when trying to forward a report through report archive window.Once we select the forward button after selecting a report, a pop-up will appear to select a user or a user group. After we selected a user and proceed to the next step, the forward button is disabled.Are there any pre-requisites existing to enable this Forward button? 

Hi,We’ve been using Automatic Account matching for some of our Ledger accounts and periodization accounts. For example account 1700 - Prepayment and accrued income.If I have an account, where the transactions are not related to AR or AP and I want to match by site and/or counterpart or any other code part, would it be possible? Is there a way to decide which matching parameters should apply for a given account? Set tolerance and so on.  

Can anyone share a link to access an IFS Demo environment where we can test flows? We use IFS App10 UPD9 and we have a few customizations for business requirements. In some instances we like to test a flow in the standard IFS before actually reporting to IFS Support organization.  Before actually ordering a new IFS module, we’d like to test too if we have such an environment. Thanks. 

community, Wondering if you have access control for a project, then the project has purchase order created, if a user is not in the access list of the project, does she/he would be able to open the project purchase order in purchase order window? Thank you.

When the dates are conflicting for two task in dispatch console , dispatch dosen’t show it on two different rows , rather it merges both so its difficult to differentiate the two task.I s there any configuration needed? 

Issue:Cannot add new acceleration packages in Cloud. There is no + button in the window: In-Memory Acceleration Package.Refer to the following attachment also:In the tech doc following information is available: It is possible to create custom In-Memory Acceleration Packages. It can be done using the same page meaning that all functionality like calculating estimated memory requirement, enabling/disabling In-Memory Acceleration Packages, etc. is available as well. URL: https://docs.ifs.com/techdocs/23r1/030_administration/140_system_info_and_util/025_in_memory/Questions:How to create custom In-Memory Acceleration Packages as mentioned in the tech doc? Is creating custom In-Memory Acceleration Packages through the Aurena Client possible? If not how?Product Version: 23R1 SU5

Release Notes for 6U12 state that: Messages will no longer use Microsoft Message Queues (MSMQ). Instead, the messages are moved to Scheduled Processes in the database for the Service Monitor Engine (SME) to process..Where are perform_send_to_monitor entries stored - what table(s)?  Is it visible in the UI?We are migrating from 5.6 to 6.12 and I need to find a way to regenerate the monitor entries.Thanks in advanceBen

I am wanting to schedule a quick report to run 4 days after the period end date - how is best to do this please ?

How to find the LTU user list? Who should import the licenses to the application?  Migrated from IFS 9 to IFS cloud through DB upgrade all the users are also active without importing  new license key, if there is any additional users are requested by customer, so do we need to get the new license from IFS and what is the process of this? what are the steps which we needs follow to import the new license key in IFS cloud instance which will be issued by IFS, NOT able to find import option in the system.