Service (Touch Apps, MWO, MRO)

Hello, Do you have any suggestions on the monitoring activities we need to perform to ensure tidiness of IFS application (Version 9). For example: 1. Non-Finished Application Message Analysis 2. Non- Finished Background Job Analysis 3. Non-Transferred External File Load Analysis 4. Non-Complete Print Manager Job Analysis 5. Number of Database invalids

Hello community,I would like to know, if it is possible to synch/add modified fields into the MWO? I know custom fields are possible, but how about fields, I modified into the LU? Thanks in advance.

If documents are attached to an object in IFS Applications they are always shown as tiles with only few information. In IEE you could configure if they should be shown as symbol, list or details. Is there a similar possibility in Aurena to show all attached documents in a table with the possibility of selecting columns, filter data, etc.?

Hi Community,A user was trying to do a new requisition using MWO app and error below error message in screenshot below. Do you know what could cause this kind of error message?  How do you resolve or fix it?  

With a recent update to Apps 10 came the ability to execute a service order invoice approval online (rather than a batch job background process).  I see the RMB for this in the invoice approval screen but it’s always greyed out.  Does anyone know how to enable the online processing for service invoice approvals?

Dear Experts,I would like to get your help on below business scenario which happens in MRO Engine workshops.“Engine workshop receives an Engine. Let's say a module from that engine is Module A. According to the requirements, they perform modifications on its components and assemble the module back as Module B. In the IFS system, the relevant assembly shop order's assembled module part number is expected to be changed from A to B. How this can be done in IFS App10?NOTE: This is happening for Pratt & Whitney and CFM Engines.Appreciate your help on this matter.

Hello, Our mobile engineers intermittently experience the following error message on their devices when using MWO:Something went wrong try to communicate with IFS Cloud.“ORA-20113: OptimizerVersionCache. LOCKED2: The Optimizer Version Cache object is locked by another user. “Has anyone come across this and know what causes it and how to prevent it going forward?RegardsShaun

Good Morning All - I am receiving the error message below when our engineers are raising a callout Work Order on their MWO Devices - The MWO does not pull through to the office - Can anyone assist with this ORA-20110: DocObjAccAllowedTypes.DOCOBJMETHODSIGNATUREINOBTYACC: An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'.Many thanks for your help Dave

I am trying to understand how the categories are supposed to be working in IFS10 EE on the work task templates. I have the item classes assigned and then have set up the template in the Failure Analysis. I understand that if we do not have the Cateory Item Class of the one we want to set it up under we will not get the option in the analysis. What is the purpose of the rest of the categories? I am looking for ways to lesson the LOV for the users selecting task templates based upon conditions of their work order, but may not be going as deep as having a different task template assigned to every item class & Symptom set up in the failure analysis as the “Select Task from Item Class” requires. Is there something we are missing in the set up?

Where i can get more details on Mobile Work Order , like what are the features and screens. How to integrate it with service module of IFS. Is there a way to add custom reports to this mobile work order application .

Hello, I can't find option to disable visibility of all approval steps in Aprroval (Document Management).In IFS 9 this checkbox was available : IFS 9In IFS 10 this option is missing IFS10 

In request search page , the data set retrieved by some filter condition , required to capture in Excel or pdf . In web instance is it possible ?

Does anyone know if it is possible to set the status for each individual line of the operations i a work order? Or does the lines only follow the status of the whole work order?The picture is in swedish but i can only choose “Cancelled” as a status of the operation line. 

Good Morning All - I am receiving the error message below when our engineers are raising a callout Work Order on their Devices - Can anyone assist with this ORA-20110: DocObjAccAllowedTypes.DOCOBJMETHODSIGNATUREINOBTYACC: An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'.Many thanks for your help Dave

Good Afternoon All,Can anyone advise if there is a way in which the Team Leader details can be viewed on the Mobile Work Order App.  We want to use this functionality to inform the engineer who the Office point of contact/lead is for the job. The fields below are located within the Prepare Tab of the Work Order - Many thanks for your assistance 

If you have a Maintenance Employee in multiple resource groups and you’re using Work Task Clockings from mWO, IFS will put the resource group linked to the demand as the resource group on Work Task Clocking.  And if you’re doing service it will drive the correct sales pricing.  Issue I have is regardless of how an organization bills an employee time, he should always be costed the same (like a default resource group for cost).  Is there a way to do this?

Hi All I created a Document class under which I plan to connect a certain set of documents to either PO header or line (or both) in the future. Now I need to give all IFS users in my organization ‘View Only’ access to this Doc Class. I read the following post and the answer by @Thilini Kumarasinghe and noticed that PO is not among the standard object types available for access control.   Can anybody guide me through the steps on how should I do this with regards to the access setup? Thank You

HiI am trying to figure out how to print my Part Certificate in Aurena. I cannot find where to print it from, can anyone help me?I do not see any option on the line to - Print... Same window in IEE with - Print option... 

HelloI am trying to create custom notification in NotifyMe touch apps.I have problem with enabling buttons for Accept or Reject notification.I have necesary columns (ACTION_1, ACTION_2) in header sql statement with returning value "1" as stated in the documentation .I struggle with the examples from the documentation, but the Approve and Reject buttons are disabled always.We are trying this scenario on IFS9 environment with UPD16 in Custom configuration of IFS Touch Apps Cloud NotifyMe.Does anyone have an idea where the problem might be?

IFS 10 update 11 regarding dates. I noticed that the duration on the work task originally sets the planned finish date after the planned start is entered. When you update the duration longer, the planned finish will recalculate based on that, but if you update the duration to a shorter time it does not update the planned finish. Is there a reason for that functionality or am I missing something in my data?Duration was at 4, entered planned start date/time of 10:00 AM and it ended at 3pm with the hour of lunch calculated.Duration changed to 20 and get a pop up which pushed out the planned finish.When you bring back to 6 hours it doesn’t re-calculate again. 

When adding a resource to a task in Prepare Work Order on clicking save the user is receiving the following error message:Allocated To 71992 is not connected to Contractor 10310 in Work Task 17900. Any ideas on how to resolve.Thank you.

Hi all!We would like to add additional check from mobile mork order using the respond from web-service.Is it possible to make web-service request from mobile work order client?Do any have experience with such a thing?Thanks!

In IFS 10 EE is there a better way to control updates to the Failure Analysis codes? For example I can tell that in the basic data the option to invalidate or block has been added to many of the basic data codes, but when they are marked blocked they do not stop showing up for the end user because they are already in the failure analysis set up navigator. Are we missing something that can help control that?

We have seen slowness in processing the messages in PUSH queue. How we can solve this slowness issue? We tried several ways but it is not solved.

Hello,Could someone please help with the situation bellow?I have set up a schedule to transfer the work assignments to mobile with transfer_window = 1.I understand that the system will transfer just the the of the allocated start.But the system has transfered all the assignments of different day.E.g. Allocated start to 08/21/2021, 08/01/2021 etc. Or the transfer_window means that the system will transfer all previous assignments till the sysdate as I chose “1” in the parameter field?Tks a lot